Ulta is my go to for anything beauty related. This particular location which has sample parking and…read morestaff available to help you is in my top favorite alters on the East Coast.

As someone who worked in retail for nearly a decade, customer service is important to me. I was…read moretraveling to ocean city and needed a hair care product and decided to venture to ulta Beauty nearby. I walked in the door and was greeted by a young sales associate who asked me if they could help me find anything. I pulled up a picture of exactly what I was looking for and I had already done my due diligence and researched that ulta did in fact carry the product. He looks for a second and assured me that this location does not carry the brand design essentials at all. I almost walked out but decided to look around myself since I did go out of my way and I really needed this product or something similar. I walk to the back and find hair care products that look like they cater to black women and amazingly there is an entire section of Design Essentials. I quickly locate the product I needed and headed to check out. After arriving at the checkout I am instructed to put in my phone number. I inform the young lady I have never purchased anything from Ulta and did not have a rewards membership. She asked if I would like to sign up and I declined. She then informed me that I could not make any returns without being a rewards member. Overall I was more annoyed with the policy and the lack of knowledge of the sales associate. I'd rather someone admit they don't know or ask for help than just confidently tell me their store doesn't carry the very product I found a whole display of.

They are the worse hair store in Salisbury and they take your money and refuse to assist with a…read morerefund if the package is not in the condition it was at first but they make it difficult to get in the packaging by placing there barcode over top of the tape from the manufacturer on the opening of most of the packages so it's difficult to open w/o tearing the package but they don't want to see that they are the cause of "US" having to tear the package open but I won't be shopping there again... dreadful experience

customers ask questions but instead talked about a customer as they walked away and then continued…read moreto follow us out of the store and watch us go to our car terrible service very unprofessional could use improvements.

Went to buy a product for my hair and asked questions about the product. The responses i got were…read moreminimal and i left barely knowing what i was buying. The customer service there is atrocious although the products are good