Thursday 2/8/2024 I paid for my prescription for express pick up online. I was charged as soon as my RX was filled. I proceeded to the pharmacy to pick up letting the pharmacy know it was already paid for. They charged my card on file a second time anyway disregarding my statement. I brought it to the pharmacists attention and I was treated as if I was below him and he rudely informed me that he will just get a manager to speak with me as if he didn't have time to comprehend that he may have made an error. The manager along with an associate from another location quickly came to the pharmacy insisting they had not made an error and I had to have a bar code? I pre pay express and have someone pick up my RX when I am out of town regularly and have never been issued a "bar code" not to mention I was able to show the exact time of the original charge as well as the second charge. I left in disbelief that rather than listen to me to understand the problem they listened to respond and defend their position. Now Monday 2/12/2024 one charge is finalized now since Friday yet the original charge still lingers in pending withholding my funds from me. I ask the chat bot on there site and apparently it is not uncommon, they're aware of it, and the manager, pharmacist, and associate from another location acted as if this was a one off they never heard of? The Chat Bot from the main site:
For express pickups that were double charged at the store, any extra charges on your credit card will be automatically refunded in 2 to 3 business days.
If you placed your prescription order with your local pharmacy, were charged twice, or have additional questions, please contact the pharmacy directlyOpens In New Tabexternal link.
If you receive your prescription through mail order, please call them at:
AllianceRx Walgreens Home Delivery 1-800-345-1985
Walgreens.com Online Pharmacy 1-877-250-5823
Let me know if there is anything else I can help you with.
5:32 PM
So rather than leave a review like this I called the store asking for the managers company email so I may email him the info and he can correct the manor in which him and his team may interact rather than react to valid and known customer complaint. The store refused to give me any contact information stating I can call back tomorrow as if I should make my schedule according to his and take more time simply trying to share available information to assist them moving forward in maybe providing a world class customer experience. Hopefully this will help them in growing into providing a better experience for their associates and customers. read more