Walgreens - Middlebrook & Cedar Bluff, Knoxville Where do I begin? This location is not my usual Walgreens, but with recent changes in our routines--my new job and my husband's work being nearby--we decided to give this one a try. Unfortunately, I highly do not recommend this pharmacy. I went several days without my anxiety medication because the staff repeatedly told me my prescription was ready when it actually wasn't. After four days of waiting, I finally received the medication--only to find out they gave my husband the wrong dosage. This serious error led me to seek care at a clinic just to manage the consequences. Mistakes like this aren't just inconvenient--they're dangerous. They could cost someone their life. This kind of negligence is unacceptable for any pharmacy. The lack of communication, accountability, and attention to detail shows a serious need for management restructuring--or, frankly, a total overhaul. Please consider using a different Walgreens location. Your health and safety are too important to risk. read more

I went through the 2nd lane in the drive thru and I had a few prescriptions. The woman told me they wouldn't fit in the tube. I asked if she could send the tube twice and she rudely said no. I had to pull around to the first lane. After this I was a little suspicious how much the prescriptions cost, I inquired whether they had all gone through insurance properly and she assured me they had. After I received them, turns out one of them did not and explained the high cost. I asked to refund this one due to the error, but was then told I had to go inside. After going inside I spoke to the pharmacist about the issues in drive thru and he stated that they have to keep things moving depending how busy it was. It was not busy at all, I was the only car, 10pm in the evening. They aren't very concerned about accommodating their customers here. read more

Came here to purchase a few items over the holidays and had a good experience. I initially wasn't able to find one item (socks for my wife!) but asked the cashier and she helpfully told me the exact aisle where I could find them. In general, it was your basic Walgreens, so it had all of the items you would expect. I would definitely swing by here again if I needed to purchase some miscellaneous items :) read more

Made an appointment today with Walgreens 9200 Middlebrook Pike for my COVID 19 vaccine. The appointment time was 3:20pm. The first person I encountered to inform I was here for my appointment she stared like a deer in a headlight. She had zero social skills and after 5 minutes asked someone else to help me as she couldn't find the appointment and walked away no comment. The second was a male and he was slightly better but gave me paperwork to fill out. The paperwork was the same paperwork online to make the appointment. I informed him that I had answered those very same questions when I made the appointment. His reply was I needed to fill out the paperwork to be seen and left with no apology. After I completed the paperwork the same female with zero social skills asked if she could help and I told her I needed help but not from her. Another male came to the window with the work completed and told me I needed to go to another window. I asked him if he could help me at that window. He did help at the cash register and then left with no additional conversation. What a terrible way to treat customers. I will never ever be back to this Walgreens. By the way I wasn't given my COVID 19 shot till 3:55pm. read more

I'm in this store frequently for prescriptions and seasonal purchases. The staff is friendly - the pharmacy staff is happy to answer questions and help find products. Store is clean and well-organized. Very convenient to also have healthcare clinic. New partnership with Kroger has resulted in a totally new shopping experience. I stopped by after it opened and was pleasantly surprised by the transformation. This will be a much more convenient option for quick grocery store errands. read more

My go to store for everyday needs and snacks. This location is pretty nice it always has everything I'm looking for, plenty for parking and professional people. The only thing I would want them to change is keep it more organized because sometimes the isles are a mess and they need someone to constantly organize and put things where they belong. read more

Just had really great help from Carol in the HBA section. I was looking for one product, but she suggested another alternative that gets better feedback from customers. Pharmacy drive through is great but tends to be slow, particularly after 5. The two Redbox machines out front are convenient for rainy afternoons. read more

I am amazed at the amount of time the drive thru takes. And I'm not talking about the backup of cars. That is to be expected at certain times during the day, but to wait 40 mins when I am the 3rd car in line is ridiculous. I was behind one car for almost 30 minutes. I have been told in the past that if there is a wait for an Rx to be filled then I will need to drive back around so that others can be taken care of, or park and come in. I don't think this is unreasonable to ask of customers. read more

The BEST experience I have ever had at a pharmacy, ever. Kat helped me. She was friendly, fast and really went the extra mile to make sure I had some much needed information regarding my insurance and the medication I was picking up. I was also helped by another pharmacy staff member yesterday and she was equally helpful and very nice. I appreciate that this store/pharmacy is not only efficient, but consistently delivers service with a giant smile. It's genuine and heartwarming. This is what excellent customer service looks like, truly. So impressed with you guys! Keep up the awesome work. read more

This place is okay, the store is usually clean but often during the middle of the day aisles will be blocked while shelves are being stocked and lines at the front register tend to get pretty long - nothing to bad however. My big complaint with this location is the slow pharmacy. If you use the drive trough at 5pm expect to wait 30 minutes! They clearly need more staff in the Pharmacy... read more

Can never run my mom's insurance right. They get a new rx from her Dr and put under a NEW PROFILE with no insurance instead of looking for her correct PROFILE that has been there for over 7 years! Constantly fill generics when she can't take any generics due to dyes. Rude and very unhelpful. Filling dyes are a huge safety & health issue! read more