The review is not actually on the store but the company itself. How come you no longer take…read morereviews- do you really not value feedback from your public? Do you really think your public is confined to shopping at one location? And why is it you are so anti-people walking into the store and shopping with you? It just feels like you'd make it easier to reach out to you but every time I've tried, you come back with a message that says survey is no longer accepted or thank you for the feedback, but then they don't give you anywhere to submit it because they're having problems with their website?? ... Don't think they need my business anymore. They're probably happy about that since they are just not engaged with their public. Why make it so hard to actually submit any feedback about the situations you run into trying to use your website, trying to use your coupons and if you don't have a mobile phone, which I happen to, but it's just easier to walk into the store and pick it up, well then you're straight out the gate not gonna actually get anything ...because you can't use any of their coupons in store... from the phone? It has to be ordered on the phone and then picked up in store which makes no sense at all. So I can just take my business elsewhere and that's easy enough for me but imagine if 100,000 people all do that. I wonder if Walgreens would notice then their customer service has slipped a lot since Covid hit?

The staff at this store follow the lead of the Store Pharmacist in being kind, compassionate and…read moreexperts on insurance that denies RX's because the Insurance Company's know 98% won't appeal.... But please keep this in mind: if the people who appeal an insurance denial have a 98% chance of getting approved (strangely 98% is the correct number for the amount of people who don't appeal and of the 2% that does appeal then 98% of RX Appeals are reversed and approved. But this Walgreens will do everything they can to help you! Even though over the years there's been new employees they are obviously trained very well and so caring. Walgreens should pay more to keep these pharmacy techs who often leave because a higher paying job elsewhere. Finally, if this Walgreens gets closed in the Corporate cutbacks, I have no idea what I would do (the anxiety of finding a new pharmacy is very stressful). Visit this store on 10th & Spring and help support it from being closed .

The amount of anti-theft measures is understandable but also a little much…read more I understand if it were perfume or expensive items but locking $6 deodorant behind an anti theft device is crazy. And then the self checkout kept flagging a staffer and there were none around and the one at the other checkout just.. couldn't do it? So just not great.

This location is completely pathetic. Sign says they are open till midnight . No at 11:50 pm they…read morestop letting people in. They tell you they are closed . Funny sign said midnight. Then they are rude and threatening about it. Plus employees are just plain nasty and incompetent.

I really enjoy using Mathes Pharmacy and am grateful for their friendly and on-time service…read more The great services they provide are: *they will call you at an appointed time each month to automatically refill your medications. *they will deliver partial medication refills when the doctor office doesn't respond quick enough for any remaining medications. *they will deliver by the following day, if not the same day. *they have a store of health related products across the street, while selling such items in their pharmacy store. *I'd say the turn-over rate is relatively low. I've been using Mathes for two years and many of the same employees are still there. A huge plus! *signing for delivered medications is easy and quick. *they're quick to correct any errors, without any inconvenience to the customer. *a couple of times they ran out of a particular medication, which they restocked and delivered within a couple of days. *I think their prices are very competitive, if not better, than their competitors. A couple of times I called to compare prices and Mathes was definitely lower. They also price matched in order to keep my business. I loved that! I HIGHLY recommend Mathes. They're building a new store front. The new store is located in the same location - further back in the large parking lot. It's really nice to see local businesses pour money back into their business through expansion that'll not only help themselves, but benefit the customers as well.

We have used Mathes Pharmacy for several years. My entire family was always pleased with them. Last…read moreyear my wife's company was bought out. They switched our insurance plan, and Mathes was not listed as one of the pharmacies that we could use. We have a large family and couldn't justify paying the extra expenses to use them. So we were forced to use CVS, since that is the company that purchased my vehicle idea company. She was now an employee of the nations largest pharmacy chain. What we found was that this company was out of medications more than once. One time we had to wait a week and a half for a common medication to be refilled because they were out! 10 days without a medication, when there are numerous other pharmacies in the area owned by the same company. So fortunately CVS sold the company after a year, and we are able to go back to Mathes. As soon as my medications run out, I'll be there. Why go to Mathes? Because it's NOT a big box store pharmacy. You may not be wowed this it's customer service, but they are always friendly and very helpful. They will definitely take care of you. Plus they are local, which is a bonus to me. If you need a prescription delivered, they even have a free delivery service. I highly recommend going here. Skip the big guys. You won't be sorry.

Standard CVS. Great pharmacy. Adequate selection of groceries and sundries…read more For me, newspapers! Well done, CVS.

The pharmacy at this CVS location is the worst I've ever been to and I've traveled from one side of…read morethe country to the other. The techs are universally "can't get rights" and are slow as molasses. They can't do simple data entry, look blankly at you like there is no light behind their eyes and a simple call ahead for meds that they've already told you are ready, turns into a 1 hour wait because they are incredibly stupid. Consistently! The pharmacist himself is no better. Definitely mule kicked as a child. I watched him get into a shouting match with a perfectly polite customer. Why would you hire someone who can't control his emotions. I'm blown away CVS employs these reprobates. The place itself is also a dump, overrun with homeless chilling in seats reserved for people waiting for their meds to be filled. There is nothing good about this place. Nothing. Amazon prescriptions here I come.

Asked to help as soon as we stepped inside. The place was clean and well organized. Our guy knew…read moreexactly which aisle for the solo cups and for cookies

Good Walgreens that has friendly service and has a clean building can't ask for much more it's just…read morelike the rest of the Walgreens but this is clean and people were nice so check it out

As a pharmacist, who formerly worked retail, I am embarrassed for the profession if this is how CVS…read moreallows them to conduct business. I have an upper respiratory infection and in dire need of my inhaler and steroids, both of which are acute prescriptions and should be triaged accordingly. I received an alert that the inhaler was ready but that it was run through cash. I searched the app attempting to update my insurance but there was no option to do so. I called in and finally received a living breathing person and was told to update the insurance through the app yet the pharmacist could not explain how to do that. I pointed out that this type of treatment was unacceptable and asked why a name and date of birth search was not completed to find my insurance which was protocol when I worked there. Magically the pharmacist was then able to process my prescription with the proper insurance but said my second acute prescription would take hours to prepare. I only went to this Pharmacy because they are the only one open 24 hours otherwise I would not have bothered because this is the type of service they are accustomed to providing. I will now have to wait hours with difficulty breathing and then go out in freezing temperatures in the middle of the night to get my prescriptions. CVS should revisit the Staffing model as well as provide empathy training for their employees working with the sick public.

Despite always being very busy, the pharmacists and staff go out of their way to be propane…read moreefficient! They do a great job

This is pretty much as you'd expect a pharmacy to be. It has cosmetics, medicine, basic grocery,…read moreoffice, photo and gift items. I will say, though, that this CVS is clean, well organized and quiet. (Not that others aren't. This one just made an impression with these details.) The staff wore masks, and a plexiglass partition is set up in front of the register to separate the cashier from customers. During those times when you need a pharmacy, this definitely seems like it will do.

For many years I used the CVS pharmacy in St. Matthews but because of the rude treatment I started…read morereceiving a couple of years ago I switched to this CVS location on lower Brownsboro Road. Things were okay until a few weeks ago when I picked up a prescription. There was a pharmacist working that I had never seen before and she told me when I asked for her assistance with an insurance issue "I don't have time to help you". So I told her the next time I get a prescription filled I won't have time to come back to CVS. Yesterday I refilled my prescription with www.pillpack.com. An Amazon company. Free delivery right too my house. No wonder I see Amazon trucks making deliveries all over Crescent Hill and St. Matthews. Who needs CVS? I don't.

I have spent the last 2 days attempting to just speak to a real person at this business. Doctor…read moregave me a script to have filled and fax the it same time to them. He advised to follow up with a call "to move the process along"; that should have been a clue. Can someone listen to your voicemail messages and just return my call. If not I will just call the doctor back and see what other compounding pharmacies are around central KY.

Had been going to another compounding pharmacy in town that used a filler that made me as sick as…read morethe generic drug and refused to consider an alternative or to admit anything was haywire. Louisville Pharmacy worked with me to get the right filler for a gf medication. The pharmacist was superb! He made the right decision right off the bat as soon as I explained my experience. Go here!!

They seem to be doing the best with what they sell and have (as of the date of this review) a…read moreNorton's Prompt Care back by the pharmacy. When I finally caught COVID in 2023 I was able to make an appointment and be seen within 45 minutes of finding they existed in this Walgreens. I use the Walgreens on 10th & Spring only because it's next to my Doctor and can usually just walk out of my doctors appointment over to Walgreens and then I have everything I need and go home. But the Clarksville Walgreens Pharmacy staff are just as friendly. I've seen people get very upset with them, but what needs to be understood is the pharmacist cannot make pills just appear. It has to be stocked at the corporate level. All and all I'm glad to have a pharmacy 2 stoplights away from my home!

Reason: as a Senior Woman the Operations Manager greeted me by saying my Last name. He asked one…read morequestion. I replied. Then he says in a bad tone."thats all I have for you" . Then I waited 10 more minutes to get what i came to walgreens for. I suggest he take a course in talking to customers especially SENIORS. I will go to the competitors from now on.