9:53AM on 8/29/26: Just spoke with Spencer and my god he should not be the one answering the phone or communicating with anyone. Excuse after excuse. No accountability. Very condescending. Would not let me finish a sentence or a thought. He interrupted me repeatedly and was not listening to what I was saying at all. I let him go on and on about their process when everything he was telling me had nothing to do with what I was asking. I started off the conversation being very patient and respectful and just letting him know what I've been experiencing, trying to provide feedback, and he became extremely defensive and aggressive. It's customer service 101. When a customer or patient is giving you feedback, you shut up and TRULY listen, you have something called COMPASSION, and take accountability, and you apologize, and then you take that information to your supervisor. He literally wanted to argue with me. He went out of his way to be combative. He wanted to be confrontational. He did everything to avoid de-escalating the situation. It was wild. I'm glad that they record these phone calls because Spencer can teach everyone how to not deal with patients having a problem. This place is a disaster to put it mildly. If you can go anywhere else, do it. Every single prescription that I have filled here is a mess. It's been really bad for the last couple of years. My doctor will send in a script and for whatever reason this location will not fill it for days and it's just listed as "processing". It's just sitting there for no reason. Every single prescription I have sent in, I have to call them multiple times to make sure they are actually filling it and have it. I have to stand over them and hold their hand to keep them accountable. Even when it's out of stock, they don't inform you. It just says "processing" in the app. They do not call or text to tell you it's out of stock. I just called and asked when my prescription will be ready which should've been ready yesterday and this guy tells me that it's going to be ready in three days. Once again it's being pushed out for days for no reason. And he's like "oh we can have it ready today if you need it now". My doctor didn't just send it in for fun. Obviously I need it if my doctor is sending it to my pharmacy. I don't know if it's complete incompetence, a lack of caring, or sheer laziness, but this place has gone downhill so badly. Every time I have to have a prescription sent in I get anxious because I know it's gonna get messed up. They never apologize and they never take accountability for their actions. Spencer actually told me that Walgreens holds their patients to a higher standard after telling me in the same sentence that they are PURPOSELY delaying prescriptions that they have in stock for days to "lighten the load". Everything he said to me made zero sense and was not accurate. He first said he didn't know why it was happening, then he blamed it on the medication itself, then he blamed it on the state of Florida and how they do things. It is shocking this place stays open. They are doing the opposite of putting patients first. I'll be calling all of my doctors on Monday and switching pharmacies. read more