Personally, I've had great experiences at this Walgreens- the pharmacy is open 24 hours a day, the store is always immaculate and well stocked, and the employees have always been polite&helpful!
Recently, I was about to take the last active pill in my pack of birth control, when I accidentally dropped it down the sink! I called the pharmacy at 5pm thinking that it was open 24 hours a day- but it was actually some holiday, so the pharmacy was only open until 6pm! Using the automatic system over the phone, I ordered a refill and hurried over. Once I got there, the pharmacist was having difficulty locating my prescription- and I realized that I had accidentally called the wrong Walgreens!!! By this time, there was no way I would have been able to make it to the other Walgreens by 6pm!
The pharmacist (I want to say his name was Doug) was so polite and helpful! This location's pharmacy is definitely OPEN 24 HOURS a day! However, I can't remember if due to the holiday they were also closing early or not. If so, the pharmacy was about to close, but the pharmacist still took the time
to cancel the order at the other location and said that he could fill my prescription right away.
Whilst I was waiting for him to fill the prescription, I thought I'd look around the store. Next to one of my favorite beauty products, I noticed a "sale" sign. Usually, the sales at Walgreens are contingent on having a Walgreens card; however, this sale required a coupon. As a 22 year old, I'm a tad embarrassed to say that I'm not that familiar with clipping coupons- so I asked an employee in the beauty isle, Donna, if these coupons were available online or if I would need a physical coupon. She was incredibly friendly&helpful and let me know that Walgreens actually has monthly coupon booklets, which I could request at the front of the store. After getting the booklet from the front cashier, I realized that there were quite a few good deals! It's usually more economical for me to purchase certain beauty products from Amazon; however, with this coupon booklet, these items were actually cheaper at Walgreens!
By the time I picked up a few sale items, my name was already being called over the speaker. It had only taken the pharmacist 10 minutes to fill my prescription!!! I showed the pharmacist (again, really want to say his name was Doug) that in addition to my medication, I wanted to purchase a few items that were on sale with the coupon booklet. However, we both had difficulty finding the correct coupon for one of the products. The yellow sticker next to the product clearly stated it was $4 off with coupon- which was substantial, since this was almost 60% off the original price; however, the only coupon we could find was for "buy one, get one 50% off." The pharmacist was super patient and even waited for me to go take a picture of the sticker to confirm the sale! Ultimately, we couldn't find the coupon in the booklet- but the pharmacist and his manager still honored the sale price, sans coupon. The pharmacist made a process, which could've been tedious and frustrating, incredibly simple and amiable.
I have encountered a couple of long lines in the drive through pharmacy, particularly around 6 o'clock/ when most people are driving home from work. However, the lines have never been ridiculous. Also, I notice that most people don't use the outer lane- which operates through a pneumatic tube system and a speaker phone. Perhaps, people don't realize that this lane is also open or don't know how it works- in regards to the latter, Walgreens has actually posted simple instructions on the tube. And in my experience, the pharmacists at this location always attend promptly to both sides & service actually goes faster for everyone when customers utilize both lanes.
I have had one negative experience at this location. I was purchasing Plan B (the emergency contraceptive) and condoms very late at night. The employee working the register, who was an older man, not only used a tone and a facial expression, which I interpreted as judgmental- but also said "you know you could save a lot of money by using these in the first place" and motioned towards the condoms. At first, I tried to give him the benefit of the doubt- I do look young for my age. And perhaps he had daughters that I reminded him
of or thought he was genuinely giving me good advice. I didn't want to get him in trouble, but ultimately, I decided to call the manager the next morning. She was extremely apologetic&understanding. She assured me that it wasn't the cashiers place to comment or pass judgement on my purchases- and that she would make sure it wouldn't happen again. Which, at least in my experience, it has not.
Overall, this one negative experience doesn't negate the fantastic service I've received at this Walgreens. The professionalism and helpfulness the other employees have demonstrated far outweighs one employees inappropriate comment. Definitely a 5 star store!!! read more
