I have to admit, I was a HUGE fan of this little Sally's store because the employees were so very…read morehelpful and kind... but about 3 weeks ago, I drove up there to purchase an electric trimmer which was over $60. but I honestly thought it would be of good quality. I opened the box on Saturday to use it for my partner and it worked outstandingly for about 30 minutes. Then is died! It's And is Pivot Pro Model PMT-1 I called Sally's about the defective trimmer and they informed me that they do NOT take back trimmers. How utterly convenient for them! I'm out $60 bucks and they're off the hook??? I notified the company via internet and "Andis.com" but have heard nothing back. I was on the phone 800-558-9441 for over a half hour (on music & ignore) but no one ever accepted my call. I'm guessing these are poor business practices and bad customer relations. I purchased a new one at Walmart--made in America!

I bought lots of things from the Sally's and the people here are very nice and when it comes to…read morereturns, it says right behind the counter, what they will, or will not accept

when people say dynamite comes in small packages, they are describing this place. Small, but loaded…read moreto the brim. I am not their normal customer, old retired cowboy with no hair. I was there because my son is opening a salon in Dallas. I wanted to buy some things to help him as a surprise. Davina & Krystal were outstanding helping me make my choices. Their customer service skills were perfect, know what would make an impact or just help in a small way. Finally even suggesting a gift card be added to the purchase, so that my son could buy his own much needed items. They were sharp enough to ask for his phone number to check & see if he was a part of their rewards program. BINGO!!! He was, so he will get credit for my purchases. Store was clean, well organized, prices seemed reasonable. I will be back & highly recommended this store/staff.

The service was wonderful but the product selection was terrible. I wanted to get some new nail…read morepolish colors and the shelves were half empty. Then I looked at the hair accessories and the selection there was even worse. A waste of my time stopping there. So disappointed.

This Sally Beauty Supply store is the one next door to Smiths on 528 in Rio Rancho. Do not let the…read moresize of this store fool you...many wonderful things come in small packages and that is exactly how I feel about this location. The manager and staff here are so helpful and so knowledgeable too. They can and are happy to help you with any beauty question you can think of. I often visit them when my hair doesn't turn out at the salon. They ALWAYS help me find just the right products to undo what has been done...not an easy task when it comes to hair color. I highly recommend this store and especially the gals behind the counter! Just ask and you will be rewarded by looking better than you could have imagined....Visit Sally's Beauty Supply for the best beauty products and advice you could ever hope for! In a small, personal and professional setting.

I went in the shop on June 12..Jennifer refused to serve me as I did not have a mask on. I wear my…read moremedical note around my neck. She said "she didn't care". That is against the ADA law to refuse service. I have attempted to get in touch with someone who might care at Sally's. don't waste your time. If you call you get put on indefinite hold while being told "someone will be with you momentarily "..On their Facebook customer service you get an automatic "someone will respond...." or "is there anything else I can help you with..."...when you have gotten NOTHING! PATHETIC! I would give them NEGATIVE NADA stars if I was given the choice.

I called because I was looking for a certain hair dye and couldn't find it. They didn't have it,…read morebut they called me a bit later to let me know they actually got their shipment in and had the dye I was looking for. Jackie (I think that was their name) THANK YOU QUEEN.

Good variety This was my first time here; Taylor was…read moretremendous help, and not just with me. Heard her speaking with two other customers seeking advice.

They were so nice, the cashiers made shopping the easiest, they handled their rush really well:)))read more

Went there today. Rude cashiers. Haters. Assumed I wasnt registered and didn't offer to look me up…read moreor anything. . .the other sally helps me find stuff I need and are very attentive (on 4th and menaul) this Sally is disappointing

This store has the worst customer service and the manager that worked tonight 10-10-18 at 7 pm was…read morelazy beyond words. We bought some items at a different sallys and per sally's website (we could visit any store) so we went to the closest one to have them correct an error that had been made and the store reps didnt know how to read the receipt (you cant make this stuff up) and the manager refused service. She basically said "not my store, not my problem". This store is the epitome of laziness and total lack of customer service. Dont shop here... I'd shop out of town before I visit this store again.

People are rude no help at all. Guess I don't speak the right lingo. Not going back. Not giving…read morethem my business. Going on line.

Customer service was very good they greeted me as I entered then asked if I needed any help. When…read morethey saw what I was purchasing they asked if I needed any other items that would be used to do the process, since I wasn't buying them just to be sure I had everything I may need! Will for sure recommend this location and I will be a continued customer!! Happy with my purchase and the service!!!

best customer service, everyone was so helpful. The store had everything that I needed, and staff…read moreseemed very happy :)

Some of the lady's are very helpful but there's 2 that look annoyed and don't try helping u find it…read moreand the prices are crazy for something when u can get it cheaper at others

Fantastic service! The cashier was wonderful and I found the exact hair dye I wanted!! 9/10 will go…read moreagain!