Wondering why TIM has the word LEADER on his tag.
I was at the counter by the entrance where TIM was manning the station, and asked, Are you open? He ignored me. I then said, I want to load my Chime Card. He responded by loudly stating he feels that THAT GUY was next in line, looking over towards the other register. He said it so loud when I turned and glanced, every single one of the people in THAT line were staring at me now, as if I had done something wrong by entering the store and expecting a sales associate to actually answer my questions. It made me feel embarrassed and confused.
There was no one, not a guy or gal, that had left that line because when I walked in TIM was raring to go at an empty counter register, and that's exactly which one I chose, like any other sane human being only wanting to make a simple takes literally one minute transaction. There was no other customer near the register, why would I NOT choose this register?
(Previously to my experience this morning, I assumed when I asked a sales associate if they are open, the person would respond to my question with an appropriate response, like Yes how can I help you? or Actually no, I am NOT OPEN, but THAT REGISTER IS OPEN.)
Now, up to this point, I had asked one question, which was ignored, and when I told TIM my business, he very loudly indicated he would rather serve THAT GUY instead of me. I did not deserve that.
I responded, No, I am here. Do you even know how to run this transaction, TIM? (another DIRECT AND ANSWERABLE QUESTION I might add) to which TIM did not respond. He reached out and took my Chime Card, and went to the cash register, at which he stared in confusion. He told me they do not load the cards here, to which I responded, WalGreens is the only authorized store in which to load the card for free. Without a word, he takes my card, leaves the counter, and gets a woman superior, who literally took my card, loaded it, and had me out of the way in about one minute.
I have some questions for WalGreens.
Why is TIM a LEADER when he could not answer my questions, ignored them, and then needlessly embarrassed me in front of everyone else there that morning? Why is he not trained enough to know the answers to the very simple questions I asked? I felt discriminated against for being a woman, and daring to think TIM would take care of my needs. How come the first thing TIM said to me in greeting was to loudly proclaim he FEELS THAT GUY is next to be served? Is it because Tim hates women, and wanted to make me feel stupid and bad that day? Is this something TIM enjoys? I did not enjoy it, and I did not deserve to be treated that way.
I told TIM thank you for making me feel stupid today. Thank you for making me feel bad today in front of all these people.
Not once, not one time did Tim apologize to me, or produce this mystery GUY that TIM would rather take care of than me, some woman trying to load her bank card so she can pay her bills.
Also, WalGreens Corporate knows for a fact they are the ONLY authorized store that will load a Chime Card for free, this is because WalGreens and Chime have a contract. Why would TIM, a LEADER at this store according to his tag, not be aware of this fact?
I would appreciate Walgreens telling me why their employee embarrassed me today like he did, refused to speak to me in a proper fashion, and refused to answer any of my questions, which were simple and direct.
I nor any customer should ever walk into any Walgreens store and feel that THAT GUY is more important than them. I nor any customer should ever walk into a Walgreens and be made to feel bad for expecting your employee to perform their job duties. I nor any female customer should ever walk into a Walgreens and be made to feel less than because they are a woman.
Your customers deserve better.
Please do better, WalGreens. read more
