I have never experienced a pharmacy with such poor customer service and clear corporate greed as the Chehalis Walgreens Pharmacy. Due to the closure of Rite Aid in September '25, it is understandable there would be some initial chaos; however, to solely continue to blame the surrounding Rite Aid Pharmacies as the sole reason for the incredible delays, 'misunderstandings', refusal or inability to answer customer calls for hours going into days, the arrogance of the pharmacists and the lack of knowledge the clerks have (yet often offer, and appear to be guesswork to get customers to leave them alone)- it's been nearly three months and instead of improving, they seem to be more apt to blame the customer. I have witnessed especially elderly customers, initially patient and understanding, being treated as demanding, impatient, and ignorant. Time and again, I've witnessed staff placating customers due to their own errors; sometimes it IS the customer that is wrong. That is no excuse to dehumanize anyone. The staff appear to be completely detached from the reality their customers face- the inability to talk to anyone as the phone is rarely answered, resulting with customers having to come in person, wait in lines at times, treated as if they're an annoyance, only to find it's the pharmacy in error with the only option being to take time out of everyone's day to clarify FOR Walgreens pharmacists, what they missed. I personally have used vacation time to help the staff see the issue(s), while treating them with respect without blame, knowing they hold the power for sometimes vulnerable, medically fragile customers, to receive vital prescriptions. I recently was mocked by a pharmacist, who thought she/he was being ohso funny, asking me if I need some coffee, if I need to 'maybe take a break, you sure you're ok? Hahahaha' when I merely was prepared for some problem to arise and have to again explain the facts causing me to be late for work- so yeah, I was def on edge but never rude, just in a hurry. Every. Single. Time. I need something that should be ready and on time, I inevitably have to physically go to the store to explain yes, I have the app, yes I tried to call, no I'm not a moron, and every time I'm patient and respectful as I fear their power. If Walgreens cannot fulfill the influx of new customers, TELL YOUR CUSTOMERS and we'll leave. Hire people who know what they're doing, tell your pharmacists they are not GOD and most of the public is understanding and fairly reasonable. But when we are blatantly lied to, treated with condescension, told that "we automatically refill on the date specified, no need to call and ask- use the system'". The system at this particular pharmacy location does not WORK. You can expect to wait days on a prescription you've asked to be filled on the date it's due unless of course, you can manage to get anyone on the phone or go in person. When the phone is answered, the employees are curt, sound annoyed, sigh loudly or 'accidentally' hang UP on you after you've been on hold from 30 minutes to hours on end, if you can be that patient. I'm sure most of these issues are not the employees fault, rather unreasonable expectations from those above them. They've been yelled at, cussed out, maybe even threatened; well what would anyone expect, having been on the receiving end of such ineptitude! I never write reviews nor do I complain publicly about bad service, products or behavior from those who should respect the now defunct saying of 'the customer is always right'. But this? I can take it, it's annoying and just plainly wrong, but I'm not vulnerable or incapable of getting my needs met- many many people ARE. And in my direct experience? It's often those who are too afraid or reliant on the hired professionals to HELP them, who assume they are wrong or confused after becoming frustrated- these people are consistently lied to and spoken to, especially if not many others are around to witness, as if they are the problem. I can go anywhere else if I need to, it's just a baffling annoyance to me as little as I need from these people. Even then, the amount of effort I've expended just to get what they are hired to give, is unacceptable in this day and age. This is misconduct, absolute abuse and disgusting on every moral level. The arrogance is ugly and readily observable if anyone in power cared to resolve. Clearly- they just don't care about this wonderful community in their corporate, out of touch world. Walgreens Pharmacy, Walgreens Corporation - you should be ashamed. read more
