I am finally posting a review because my experiences with Walgreens are always so bad here in Shreveport/Bossier, LA. Right now my current insurance only approves Walgreens prescriptions so I have no other choice but that will hopefully soon change and I will not have to use them ever again. I just want this behavior exposed on Yelp for the public to know what I experienced and probably many, many others as well.
1.) I was waiting inside in the waiting area for a prescription, and the pharmacy technician filling my prescription loudly announced the name of my medicine and what I was taking it for so that the entire pharmacy area could hear it!! He was just walking around talking aloud as if what he was saying was public information for all 10-12 people present to be privy to. He was looking around and pointing at me and saying to his coworkers "Ms's over there is waiting on (blank) for (blank)"! This is a violation of my privacy and I felt humiliated to say the least. I had just moved here and wasn't familiar with all the locations, but I did not go back to that location.
2.) I refilled a prescription through the app ahead of time to save time (NOT!) and went the next day to pick it up. The lines inside at 7:30 pm were horrible and only 3 cars in drive-thru so chose to do drive-thru. At least then I can sit and wait in comfort and not have to be exposed to constant incompetence and rudeness to myself other patients ahead of me. I waited over an hour in that drive-thru! Both lanes were open according to the sign, but the one and only car in the outside lane never moved the entire time that I was there. That poor woman was still sitting there waiting when I left. The pharmacy tech did not greet me, was not pleasant to me or treat me with dignity or respect or show any other form of behavior that even resembled an ounce of empathy or human decency for interacting with customers. Walgreens customers coming to the drive-thru to pick up prescriptions are either a patient, patient advocate, or otherwise a customer of some sort. She was silent and just opened the drawer to me as if I knew what she wanted me to put in it. Once I started talking she picked up her phone and rudely interrupted and said, "what's the name?" No response back, just disappeared for several minutes then again the drawer comes at me with no verbal communication whatsoever. Am I a mind reader? When I start to speak, again she rudely interrupts me with an angry/irritated tone of the dollar amount due. This continues on a bit through the transaction as I have set up express pay but she said she "doesn't see it" and even though this is how I've always paid in the past, she is arguing with me and starting to raise her voice at me about it. I paid with my card and left as quickly as I could to get away from there. The point is, I believe this is a systemic problem with Walgreens. I think it all depends on who's allowing this behavior to continue. The District Manager is at fault, for one. Go down from there. I am in a medical ethics class for Occupational Therapy and this behavior is a violation and should be corrected. read more
