This pharmacy is really disorganized and the costumer service is really not great. Hands down some…read moreof the worst costumer service I have EVER encountered. The pharmacy is truly horrible. They never have prescriptions ready when they say they do and it's really frustrating. I have never been to a worse cvs ever and the staff it really unhelpful.

Had to travel to this particular CVS for covid vaccine for two elderly patients. Each trip, 4 in…read moretotal, was handled by the staff very professional and efficient. The staff was friendly, helpful, and worked with in the confines of need very well. The store itself is clean bright and well stocked. Over all a positive experience.

The best Pharmacy in the North Country!read more

Cannot say enough about the photo lab at Walgreens on James Street. I ordered signs and coasters…read morethat I made through the app for a wing party at the other walgreens close to my house. Ran in to pick them up on my way home from picking up some last minute party supplies at the Grocery Store. They were not done. Store Associate had no idea about coasters offered online and did not have the supplies to print. My party was two hours away and I was really upset that these things were not done or a call made to let me know there was an issue. Well on the off chance I contacted the store across town to see if they had supplies. They had the needed print stock and said they would make every effort to get them done . They saved the day had all my printing done as promised and I loved how everything turned out. Thanks for saving the day !!!

Walgreens needs to get it together. I understand they are the only drive thru pharmacy in Rome now…read morebut its been months since Rite Aid stores closed and they still suck. Scripts take forever to fill. Pay extra for delivery it doesn't happen. There's always an excuse. Hire more people or open another store. FIX IT!! Medical is important!!

KINNEYS, I always use them as a last resource. Due to the prices, just my medication stop and shop..read more

The Staff at this Kinney's has always gone above and beyond in making me feel safe when shopping at…read moretheir store. Their personalized service is beyond reproach and I always get a smile!

10-5-2025 I am from Connecticut and I highly recommend this CVS pharmacy in Watertown NY. We had…read morea crisis in our family and I had to fly to Canada. My medications ran out, I called the CVS Watertown (the nearest CVS my sister in Canada) and was treated with the upmost respect and care. I was able to contact my Dr and had her send my scripts to Watertown. I was able to travel to Watertown yesterday from Ottawa and pick them up. The Pharmacist I believe his name was Mike but I didn't write it down, was so kind to me and helped fill my scripts and ease my mind. Thank you so much to the amazing staff, I very highly recommend them. Janice Silver

I wish all CVS pharmacy staff were like this! I arrived on a busy Saturday afternoon needing an out…read moreof town script filled. Not only did they take their time to help, they searched for discount programs since I was paying cash (too soon to fill through insurance but needed it while out of town). Truly, I wasn't expecting much courtesy but I was blown away. It was ready in 10 minutes and I was on my way. Thank you so much!!

A positive attitude is all it takes to do your job correctly. Ive come in person and called many…read moretimes and met you with positivity and been met with nothing but you acting as if I am annoying you. I mean all your staff. you need to learn that you are a service to the public so be happy you are or change your career path please so I may speak to someone who won't clearly display their hate for their job.

I have had nothing but trouble with my insurance carrier…read more Addam and James have been extremely helpful in getting through the red tape and issues. They are kind and caring and listened to my rant about insurance. They kept me informed and remembered me and my issues when returned multiple times. Gold Stars to them!!

Love to use Kinneys as our pharmacy and have for many years. Brian and Jim are in a league of their…read moreown and are always friendly and eager to help with any questions. I trust their opinions. Love the new drive thru option at the store. Although I don't do much "regular" shopping at Kinneys I am glad to have the pharmacy.

I was in desperate need of professional thank you cards and wasn't able to locate any at Walmart…read morethe day prior. My Mom suggested we stop at Kinney Drugs because they often have cute and useful items. Fortunately, they have a generous size greeting card section. Additionally, they offer a wide variety of packaged cards. Voila, I hit the card lottery! They had exactly what I desired. I was able to purchase a 10 pack of Hallmark thank you cards for $3.99 plus tax. The cashier who checked me out was kind and patient. Due to the fact I'm not a local, I didn't have a Kinney card so I attempted to input a few relatives' telephone numbers. I threw in the towel after three unsuccessful attempts. Nonetheless, she was cool as a cucumber and never mimicked an impatient person. I appreciated her pleasant disposition. On a side note, they have some great gift options and a decent clearance section. I would definitely shop here again!

I loved this store and it's products until I got lectured and told I have no right talking politics…read morebecause I don't vote. What made that so offensive and ridiculous is the fact that I'm a multi tour surviving combat veteran who EARNED my rights and wasn't just born with them. She made it very clear what she thinks about conservatives in a very conservative community. What triggered the that conversation was me choosing a Jesus sticker a funny Joe Biden sticker just in case that question is brought up. I will not spend another one of my hard earned dollars in that store again which has me disappointed and enraged .

This is the experience I had with Walgreens Store #09798 (4855 Commercial Dr, New Hartford, NY…read more13413). I stopped in while traveling to pick up a few supplements and I'm glad I chose this location. The service was genuinely excellent. Aly (shift lead) and Justin (manager-in-training) were professional, patient, and proactive from start to finish. I was trying to figure out how to use my Walgreens Cash rewards, and they walked me through it step-by-step with zero attitude, even though it required extra verification and a couple extra taps on the register. Despite limited staffing at the front, they kept everything moving smoothly and stayed calm the whole time. It felt very old-school in the best way, disciplined, competent, and well-run like a good operational military team. Shout-out to Aly and Justin for solid, capable service. This is exactly how a store should be run. Highly recommend.

For the last 6-8 months my prescriptions that I get every month are either on back order or have…read morehalf scripts available.... And THATS HALF THE PROBLEM!!!! When a script is due to be refilled they never have it ready until I am out of meds up to 7 days past the due date which means I go without my meds!!! I need my blood pressure meds and not having them when I NEED them increases my blood pressure!!! I'm sure they don't want me to have a medical emergency due to their inept service!!! Get with the fucking program Walgreens!! And stop with the bullshit excuses!! And it's not just this particular store!! I've heard the same things from other stores in the area complaining about the same issue!! This is unacceptable!!!!

SO OVERPRICED! I won a 50$ gift card do I was going to buy stocking stuff for Xmas. I bought maybe…read more5 small things with 50$ overpriced because it's in the middle of Marlboro figuring people pay more to stay close. Never going back certainly not paying 7$ for toothpaste I can get at the dollar store.