I came in today and I was very happy with purchase. Toby Sabir was very knowledgeable of what he was selling us, he made my and my wife feel comfortable. This is not the first time I come and buy from Toby. Very honest guy and and caring, will not make you feel pressured under any circumstances. I love this place and coming back here because of their customer services. read more

I came here on a whim to find my husband a chain for Christmas. The staff was super pleasant and compared to some of the other jewelry stores (even outlet stores) I had gone to, the prices were reasonable. Kim was my salesperson and was super patient with me. She wasn't snooty and I told her I had a budget I didn't want to go over when spending. She helped me find the perfect item. Not only did I get the chain, but ended up with a gold bracelet for my daughter and some gold earrings for me. My husband loved his chain and I would give this place 5 stars except after wearing it for one day, the chain literally fell off his neck with a broken link. I was FURIOUS. I had to drive back to the store for them to fix it, which was a week. Now, I won't give them less stars because despite the fact that I was furious and upset and questioning the quality, their customer service remained professional, apologetic and they fixed it. They offered to mail the chain to me when it was fixed because the store is located in Dulles Town Center mall which is far for me, but I ended up just picking it up. After all that, I still recommend this location. read more

Professional service an very friendly 100% recommended Accesible prices They help me to get the promise ring for my girlfriend, my girlfriend is very happy with it Thank you so much for everything!!!! read more

Warm customer service! Recommended. Deals are good too. I liked the Jewellery collection and loved the fact they could customize to my wife's requirements read more

I was looking for something good for anniversary and they were good with prices and great customer service highly recommend.

Great customer service. My family and I have bought multiple things from them. Rings, pendants you name it. Love each and everything.

Replaced watched batteries for my husband while we waited. The prices were very reasonable and they did the work quickly. Highly recommended. read more

Waldin Jewelers has been our go-to for jewelry and watch repair for years! Amit and his staff are courteous, knowledgeable and helpful in whatever purchase or repair work we come to them with. We will continue to shop here for YEARS to come! read more

Walden Jewelers has a great customer service. Management was very fair when we we had some issues and solved it quickly. I am definitely a happy customer now and would highly recommend this store. read more

Came in with a budget & they worked with me to find exactly what I wanted!! These people are the greatest, & such a sweet attitude. I received my ring within 3 days sized & ready to go! Highly recommend Waldin jewelers!!!!!!! read more

Have purchased a few gold items from this store, always a pleasure and I keep coming back. An $80 clasp broke on one of the gold chains I had bought; they fixed it right up at no cost, even when every other store would have charged for the piece. I highly recommend to anyone looking for jewelry or watches. Very courteous and personable employees. read more

Had great service experience. Got my Perls for great price. I was looking for some bangle for my baby but end up buying for me.

Great service! Came in to get my watch fixed and was in and out in no time! Superb service and super friendly! Will certainly be back! Highly recommend them! read more

I haven't bought anything from this store, though the quality of everything here looked pretty bad. The staff was lethargic, but I don't mind that considering how once I saw the merchandise I didn't want to buy anything. The reason I don't give it a one star is because their prices are very cheap compared to the other places nearby. read more

they are very unprofessional people!! they don't care about the costumers!! the manager is very rude!!! he lie to you!!!! they sold me an engagedment ring and when i went to pick it up... the ring was not the same!!!!!!! very bad and horrible experience!! i talked with the manager and i asked for a refund. the manager is not helpful!!! he didn't want to return my money. dishonest people!!! horrible experience!!!! read more

I walked into Waldin Jewelers on December 23rd to purchase a gift for my girlfriend for Christmas. I noticed they have a very unique and nice selection of jewelry,. A lot of clearance 10K gold, sterling silver, gemstones and designer pieces. The Salesman Sulomon assisted me and showed me various items in the case that fit the requirement that I was looking for. The sticker prices are way over inflated retail prices, but there was a 40-50% sale that reduced the cost by half. If you like to haggle, this jewelry store is all about that. The trick is to start low as possible and work your way up. They have lots of additional coupons/discounts that they throw your way when haggling, just stick to your guns until they say "No". Then walk away they will come back and try to reduce the price further.. Make sure if you buy a ring that you ask about sizing before you close the deal, if its going to be thrown in or not. Overall I feel I got a good deal on the ring I purchased. I did have to wait on Christmas eve for a few hours due to the Jeweler being stuck in traffic. But while I waited another salesman H.M. offered me bottled water and allowed me to sit in the comfortable chairs at the show case. HM tried to sell me more items. We negotiated a deal on a blue diamond / white diamond 10K pendant. Which they threw in a custom Waldin Jewelers leather jewelry box / tote. It was VERY NICE and that made the deal I worked with them pretty sweet. The sales staff are very professional, but you will feel like you are buying a car. The salesmen are not pushy and they are patient and courteous and they will try to work a deal out no matter what. I imagine they have a lot of flex room in the prices so don't walk in there and pay full blown sticker price. read more

Also had a great service experience here. Was overcharged to adjust a bracelet elsewhere and Rakesh was very friendly and quick to make another adjustment for me. Very pleasant, seemed to be an honest, reasonable salesman. Would think to be a great place to get a good deal! read more

I got a watch for Christmas and needed a quick link taken out. We tried Macy's, but because I didn't buy it there they wouldn't even try. We came out of the mall and found Waldron Jewelers who not only took it out in about a minute, but did it for free! They were very nice and I would definitely go back! read more

Not a very good experience here felt like I was buying a car. Kept trying to leave so I could think about it and the sales person Roshni kept talking me in circles. She was a little rude in her approach and wanted me to prove to her that I had found the same ring (and what i thought was a better quality) somewhere else. I didn't like that the ring I wanted wasn't in stock and that they wanted me to buy it first (sight unseen) in order for them to get it in that store. Well when I finally got out of there I was able to go back to the other store and look at the other ring again, all I can say is I'm glad I went with my instincts! The other ring is better than what they were pushing and it was less money! Oh and the $$ off coupons they advertise they don't except nor is the financing worth crap! read more

Waldin jewelers was my first ever place where i bought the ring for my wife. well educated and helpful sales team. All I can say is i got worth for my money. I recommend them. read more

Pushy sales force. Felt like I was in a car dealership. Even though I made it clear numerous times how I wanted to pay with cash the salesman kept pushing for me to open up a store card or use my credit card. They didn't listen to their customer (me) and even though I was quoted a better price after shopping for a particular item in other stores that day I walked away from the store without making a purchase. What was supposed to be a special purchase had turned sour and he ruined the experience for me. read more

My boyfriend gave me a beautiful charm bracelet from Waldin for Christmas. He had three charms added to the same link, one of them bing a cross. The link was attached incorrectly and two of the charms fell off. I found one of them but was unable to find the cross. I took it in to the store and requested a new cross (without a receipt, considering it was a gift and my boyfriend is long distance). Normally I wouldn't expect a replacement, but it was their fault for not attaching the charms correctly. The worker used pliers to attach the second charm but told me he couldn't do anything about the cross. I am left with a misshapen link and a missing charm. read more

I purchased a wedding ring from Toby over at Waldin Jewelers. Needless to say, he patiently walked me through the process and helped me pick a ring that delighted my fiancé. Toby was amazing. He helped find something more than just a diamond. We found a ring that she loves and cherishes. If you are looking for the best retail-customer experience, this is the store to shop. They always deliver as promise. read more

We just picked up our wedding and engagement rings tonight. We intended to look at several other stores before making a decision, but we were so impressed with the selection and service we received at Waldin's that we stayed. We're very satisfied with the end results, but even more satisfied with the service we received. Toby was very helpful with walking us through the decision process (neither my fience nor myself really knew what we were looking for and Toby help us sort it all out!). I had a stone from my grandmother set in one of the store's bands, but no additional requests (ie engraving) beyond that. The rings fit perfectly and look wonderful. They were also in our price range. read more

We are very pleased with the beautiful rings we bought at Waldin. The customer service was very good and the price was right!

My wife had her wedding ring of 30 years reset with a new band and added diamonds with her original 1.3C center diamond set into this new ring. Within 3 months the center diamond broke off and has been lost forever. Upon return the GM,Toby took no responsibility for this obvious poor workmanship and suggested that we contact our insurance company and with that money he could perhaps give us a "coupon" discount on a new diamond. I had the jewelry store next to this imitation look at the ring and they suggested that the force it would have taken would have broken her finger, thus it was clear that poor workmanship caused this.My wife is heart broken and folks need to stay away from these con artists. Dan B I wrote the above review back in December expressing my disappointment about this terrible situation and soon after both the store manager,Toby and the regional director,Sam made contact with me and my wife with a promise to correct the situation by replacing and resetting the lost 1.2 Caret diamond with a larger and higher quality diamond then our previous one. Skeptical at first we met with the Waldin team and they rolled out the red carpet by apologizing for the error and then going the extra mile to ensure we were happy with the new diamond and setting.My wife is so very pleased with the results and Waldin has earned our appreciation and respect for standing behind their workmanship and placing the customer first.When ever we need jewelry in the future it will be Waldins at Dulles Center that we will shop,as they have restored our faith in the custom being first along with their large selection of quality products and service.A Professional Team! Dan B read more

Let me just start by saying these guys are very professional and extremely patients. I am very picky so it took me some time to find the right ring for my wife but the staff was very helpful and they took their time to explain the details of items and didn't rush me and nor they ignored me. It's like they obviously wanted my business but at the same time didn't want to be pushy. Prices were great so from now on I am not wasting time anywhere else. I highly recommend this Waldin jewelers. read more

If I could give lower than a zero rating, I would! I did a lease to purchase, due to lack of credit, for a wedding set. Waldin Jewelers has their own financing company that they use. In the contract from the financing company, it clearly states "you may end your lease at any time without penalty by returning the merchandise". When I went to the store to do so, I was laughed at and told that they don't do returns. The salesman that was speaking with me said that he was going to talk to his manager and he walked into the back for no more than a couple of minutes and came back and told me that his manager said for me to do whatever I felt like I needed to do but they were not going to take the set back and end the lease. Then he told me that he could no longer talk to me and walked away. I did file a complaint with the Dulles Town Center business office and was told that they had just received another complaint on Waldin Jewelers two days prior. I am not at all surprised! First they don't even honor the contract that the finance company they use is having their customers sign and then they treat the customer like it is a joke that they can't receive what the contract tells them they can! I will never do business with them again and I will tell everyone I know about the unprofessional way I was treated but more importantly their using a finance company that they don't even stand behind! I like Dulles Town Center and feel that this business is shedding bad light on the mall! read more

Never again. So We purchased our wedding ring set from here in Dec 2014. We also have the warranty which of course you MUST return once every 3 months with the reciept for a signature in order to remain covered (undestandable). Problem #1, every time I went in for the inspection they tried to sell me jewelry. I would hand them my ring, they take it tothe back (for 15-20 mins) to give the floor staff time to harass me. This last time I went in, he told me one of my small stone was loose and over time it would fall out. I said good thing its under warranty. He told me thats not covered. Now first, Im not the first person that suspects something shady is going on when they take your jewelry out of sight to inspect it. 2nd, seems like since they couldnt get me to spend more $$ when I went in for inspection then they were going to find a way to get some out of me. I will never go back. Screw the inspection. I have reason to believe that the stone was not loose when I bought it in. Just shady business in general. I will stick to larger companies that I can trust and ones that care about their reputation enough to not conduct shady business. read more