I been going to this library's location for the last 3 month & I wanted to share my great experience starting from greeting me with a big smile,until saying goodbye with an equal big smile.
Beside the cheerful way of welcoming me ,All staff & volunteers are very helpful: to list couple of example, During one of my recent visit, I had to step out to take a quick break and my stuff were all over the table, I asked the lady , who happened to be a volunteer that day on what should I do?
without hesitation, she insisted to watch my stuff until I come back !!!
Another situation , on Wednesday June 28th ,everything went wrong, as soon as I entered the library, I couldn't connect to the server for more than 30 minutes, and I asked "Robert" one of the librarian's for help, who was so patient until I got connect. Few minutes later, warnings kept popping on my screen, alerting of a virus, I tried to follow instruction and I even contacted the number showing on the screen, then I went straight to "Robert" to help me; he tried to distract the person on the phone , while looking up the number, until he discovered it's a scam, then worked on clearing my computer.Thank God, it did work, and to make things worse, same day I was trying to fill up an application online and after finishing the whole application three times , while trying to save it, the whole form will clear, of course I ran asking Robert again for help, and of course he saved the day and saved my application. The best part was that Mr. Robert did all that with a smile .
I really appreciate him and every person who works hard to do his/her job with passion. God bless !! read more