Review:
To begin this review, in order to bring fairness to my account, I wish to say that the staff at the reception desk were courteous. Unfortunately, that was the only positive I can state about my first visit to Medseek Waitākere Health Centre, which was also my first visit to a doctor in many years. The day was very hot, and the waiting area was uncomfortable with every window closed, so I had to open one myself just to get some air.
What should have been a fairly routine appointment to obtain a Work Capacity Certificate in regards to my hearing disability quickly became stressful. Although not overtly rude, the doctor's manner felt brusque and he seemed more focused on his own agenda than listening to my concerns. Despite explaining that I have a hearing disability where clarity matters more than volume, he spoke loudly through a face mask he continuously wore, which made communication difficult.
He tried to push me into having a test, which was not appropriate at the time, as I had made the appointment for a different reason. When I declined and tried to steer the conversation back to the reason I was there, he seemed put out and his demeanour deteriorated. Although I ultimately received the outcome I needed, the experience left me uncomfortable.
Although I was happy with the reception in person, their follow-up to emails was shocking. Early on, they were responsive, but over time, especially regarding more important matters like confirming my registration and whether I was officially a client, there were long periods of no response. This continued with my most recent email outlining my concerns about the appointment, which I sent 10 days ago and still has not been answered, adding to my frustration. I think they lacked professionalism in following up on requests, and the doctor's attitude during the appointment, particularly in communicating with me, was poor, even though he ultimately provided what I had come for.
Overall, I regret choosing Waitākere Health Centre. I was willing to take a chance because I had been referred to them, even when I saw that they had a low review score. I have been let down badly, and in all fairness, I cannot and will not recommend this clinic. read more