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    WaiKool Homes

    5.0 (5 reviews)
    Closed 9:00 am - 7:00 pm

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    Palm Springs Home Team - Berkshire Hathaway Home Services

    Palm Springs Home Team - Berkshire Hathaway Home Services

    (5 reviews)

    Stopped by at 4 PM today. Two women were seated at the front desk, but the door was locked. I…read moreknocked--clearly seen--but they made no effort to get up or even acknowledge me beyond a blank stare. I attempted to call, only to find they don't even have a voicemail set up. I was there for a serious reason: to have a real estate agent draft a cash offer on a home I've already selected. This would've required minimal effort on their end. A neighbor had recommended this office, but clearly, business must be too good here--because they showed zero interest in taking on new, paying clients. I walked three blocks down to Windermere, where I'm now sitting while an agent gets my offer paperwork ready--on the spot. It's unacceptable that people representing a real estate firm would be this indifferent, especially when the opportunity for immediate business is handed to them. If this is the level of service they provide from the first point of contact, I can only imagine how unresponsive they'd be when it really matters. Zero stars. This kind of laziness should not be rewarded.

    Conrad and Brandon at Palm Springs Home Team were exactly what we wanted in realtors when it was…read moretime to buy in the Palm Springs area. They were honest, easy going and charming from the start. Extremely knowledgeable, great listeners, communicators, and totally committed to their clients. They understood our time and availability was limited since we were buying while out of town, and to our tremendous relief they stepped in to manage our search. They also made time in their schedule to deal with required inspections, and HOA issues. They showed tremendous commitment by working non-stop for us till the job was done. We were blown away with the results! We highly recommend Conrad and Brandon at Palm Springs Home Team.

    Paul Kaplan Group

    Paul Kaplan Group

    (98 reviews)

    In August we were referred to Niko Esposito of the Paul Kaplan group as we were searching for a…read morehome in the Palm Springs area. We were relocating from another state, and before we ever reached California, Niko was generous with important information for us to consider. As one would imagine, we had many questions about how to proceed and where to look. When we met up at our hotel in Rancho Mirage, Niko listened to our proposals and discussed our views for over an hour. Then we struck out for the most likely areas where we could see homes in our price range. Throughout the day, we visited homes and got to know the area thanks to Niko's expertise. When a realtor is as personable, knowledgeable and as natural an educator as Niko, it is a unique experience. She has never missed a beat when addressing our questions. Her responses to sudden questions have been prompt and extremely helpful. The escrow and closing process occurred remotely and they were smoothly managed by the CV Escrow company. We wholeheartedly recommend Niko Esposito because with her capable and professional guidance, we were able to close on our new house early in September and we are now very happily settling in this week.

    I'll change my rating on this business if I can reach them.. been trying both by phone and email…read morefor a few days with no results. Left messages both times. The phone as of today goes straight to voicemail, had a few questions regarding some property we've planning on buying in the Palm Springs area and wanted Paul Kaplan group to represent us in a fiduciary capacity to ensure us getting the best deal as we are paying cash. I'll try another realtor in Palm Springs today.

    Maryellen Hill & Associates

    Maryellen Hill & Associates

    (61 reviews)

    A hard pass if you need a HOA management company. Do your homework before engaging this firm to…read moremanage your HOA. The firm does not have the HOA and owners as their best interest.

    Wow. What to say about MaryEllen Hill. Well, to start with, know that the employees who work there…read morebreak the law. Straight up. And they are well aware of it. If they can steal your money, they will. I'll say a few things for potential renters below, but potential owners seeking a management company, I urge you to please consider using a more ethical company. If they can rip off renters with ease, they will certainly try to rip you off too. You should be concerned about a company that always has locked doors and can't accept certified mail. It is very difficult to serve them court papers. That is exactly why they do that. Their COVID excuse is bs. Look, I'm a pretty conservative guy and really try to give businesses and employees the benefit of the doubt. Buyer beware. These guys are really something else. If you assert your rights, they will be vindictive. Owners: During my year lease, they knowingly tolerated repeated police activity at my home without any assistance. I made a poor decision in joining a lease with someone I shouldn't have, but they couldn't bother to ask the owner to consider resigning the lease without that person on it. Fentanyl and methamphetamine use? Arrests? They don't care. Repeated overdoses? Don't care. Obvious disturbances to the neighbors with video showing it? Nope. The police suggested that most landlords are very willing to help in such situations. Not these folks. Renters: If you haven't signed a lease yet, DON'T. Don't be fooled by Shelley who will likely show you the property. She is in the same mold as the owner Cindy - unethical. If you have signed a lease, when it is time to get your security deposit back, write them on the 22nd day after the lease ends and inquire about the status of the return. They have 21 days to put it in the mail, but won't send it until you contact them. Contacting the landlord is the first remedy under CA law if they fail to send on time. I unfortunately waited 28 days and then they finally put it in the mail. They (very very) slow-walked repairing the heat during the winter for an entire month. We got a credit for those days about a month after it was fixed. Expect to be charged for any repairs needed to the property, even ones you didn't cause. Put absolutely everything on the move-in sheet. Small nail holes, small marks on the carpet, problems with hinges, old toilet seat that's a little loose, etc. I suspect they make up bogus receipts and charges from handymen that are literally their family members. Very hard to dispute. Look, even if you know they broke the law, it is a major headache to serve them court papers and fight with them. They are professional criminals. Don't reward these people with your business.

    WaiKool Homes - realestatesvcs - Updated May 2026

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