The doctor was great. Front staff, not very welcoming. Front door locked. You must wear a mask…read more Ok, I get it. But the interaction with them was not at all friendly. No customer service skills.

I was in from out of town and needed a pair of lenses last minute and Jordan was extremely helpful…read moreand knowledgeable. She really went out of her way to help me in a pinch. Fantastic service!

Family eye Care of Woodstock Illinois (same owner, same business) charged a contact fitting fee…read morethat should not have been assessed. At that time I raised an objection, because I had never paid that fee in five years with the same insurance carrier. They now fully admit the mistake, but are offering no remediation. They advised me to call my insurance carrier. This is not their problem to fix, it is the optometrist's office. I have made now, three attempts to rectify this. Once while present, twice via phone. They are refusing to refund the cost that they fully admit we should never have been charged. Comically they suggested that I should have known that we shouldn't be charged that fee. I responded that I did know that, that's why I objected in the office, when it was presented. Once the circular reasoning starts, there is no point in continuing a conversation. Keep your money. I hope not having returning customers is worth it to you.

This is my 2nd year going to Family Eye Care. From the front desk to the doctors, I have had a…read morewonderful experience. Finally have an eye Dr. to get it right. Thorough exam, courteous service. Highly recommend!!!

I visited this location on May 13, 2026. I had gone online and made an appointment to be seen for…read morea sinus infection. I arrived at my appointment time. They checked me in and took my co-pay of $35. Shortly after I sat down they told me that they were very behind due to multiple call off's and would have to take me over to Dr. Patel's office as he takes the urgent care "over flow" to help them out. When I was walked over to Dr. Patel's office, the receptionist asked me for a co-pay. I said "I already paid at the Urgent Care". Now, a month later, I received an EOB from my insurance company that I was billed as a new patient of Dr. Patel's and have a $95 balance for being seen. I called the billing at Aurora and told them that I was NOT a new patient of his and that my appointment was with the Urgent Care, not him and that I have my own doctor and never plan to see him again. As far as I am concerned, my insurance was fraudulently billed. They told me no, that because I agreed to see Dr. Patel I was obligated to pay what his fees were. The Urgent Care took my appointment, took my co-pay, mislead me into thinking I was going to a different Dr. as "over flow" and now I am stuck with paying $60 more. If they are not trustworthy enough to be open and honest about the situation, I really don't trust them to take care of me. Is this a scam to get the Doctor's in the same building new patients? Seems like it to me.

The 45+ min wait time for the doctor to COME INTO the room is ridiculous. The parking lot was…read morepractically empty and no one was in the waiting room. WHAT is she DOING. I HAVE GO GET BACK TO WORK. And then, she makes you repeat everything you told the nurse, gives you baseline answers (in a monotone and dead inside way), then tells you to leave. Waste of time and money.