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    Wag Hotels - Carson

    4.4 (378 reviews)
    Open Open 24 hours
    Updated over 3 months ago

    Services - Wag Hotels - Carson

    Bath and groom only

    Pet boarding

    Full grooming

    3 More Services

    Pet haircut

    Private dog training

    Puppy socialization classes

    Wag Hotels - Carson Photos

    Recommended Reviews - Wag Hotels - Carson

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    Reviews With Photos

    Jaylene C.

    They are careless. They'll also blame your dog for it. She was allegedly riling other dogs and got bit. If her running and playing results in a bite it seems to me they're not scoping out their dogs correctly nor do they know how to properly calm dogs down. Maya is a normally timid girl who has never growled or bit anyone. This is not her fault. Improper supervision.

    Lucy

    My pups love coming here whenever we have to travel or get busy with work. I'm always confident they'll be safe, and every staff member I have interacted with has been consistently helpful. For example, I had to call in for a last-minute reservation, and Michelle was incredibly friendly and understanding. She went above and beyond to make sure our furry family members had a fun, safe place to stay while we took care of business.

    Outside
    Michelle K.

    Easy check-in very friendly staff super clean Love how morning and afternoon walks they post pictures so you can check on your fur babies Would use again Fairly priced

    Vanessa Lee F.

    Thank you for your response, Erin. While I appreciate the acknowledgment, I want to be clear--this situation went far beyond a matter of unmet "expectations." My dog was injured under your care and required emergency stitches totaling over $800. What's most troubling is not just the injury, but the lack of urgency, transparency, and accountability in your handling of the situation. Repeated requests for clarity and to review footage were met with vague responses and continued delays. A facility that markets itself as safe and closely monitored should be able to provide basic answers when something goes wrong. I have yet to see any genuine follow-through or effort to make this right, even months later. I'm not interested in further vague apologies. I expected action, responsibility, and communication--not damage control after a public review. Please understand this isn't just feedback--it's a warning to other pet owners who deserve to know the risks.

    Grooming
    Megumi T.

    Tiffany always does a great job grooming our puppy. We love coming to a reliable groomer who cares about our pup and takes the time to explain how each service went. Love her communication and reliability!

    My happy baby
    Daisy L.

    Our first visit to Wag in Carson, was such a pleasure! I am a big Wag fan! (Our home location is Sacramento), Every single staff member I encountered who worked 9/4 and 9/6 morning, was literally AMAZING! No words, they were so nice, and I am grateful for that. They were extremely helpful and knowledgeable. They definitely were so good to us! Their location is clean and they truly went above and beyond for our stay. We will definitely be back here!

    WAGS hotel was so great with our TOA boy! Kept him there for 1 night and they took such great care for him. We usually take him with us when we go out of town, but this time we decided to let him stay and had fun since we were going to Temecula to the wineries and I knew he would be bored. Love how they send updates with pictures, the option of specialized care for those that wouldn't feel comfortable for their pets to interacts with other dogs just to be safe, and the easy access of booking. Will definitely allow my Toa to come back here again when we would go out of town.

    BABA
    Gracie M.

    ms. lindsay took care of our babies i truly appreciate your hotel its clean great service cozy i feel happy and confident that my pups are in great hands thank you all your all insanely kool front desk your awesomeness pure awesomeness.

    Daily Tour Hour

    We drove over an hour to visit WAG Pet Hotel in Carson, only to be told they were too busy to give us a tour. I called the day before and was told we could come anytime before 4 p.m. According to their website, they offer daily tours between 10 a.m. and 6 p.m. We arrived around noon, well within that time, but were turned away and told to come back next week. It was Thursday -- a regular weekday -- so why no tours if they're supposedly staffed all week? The lobby was empty except for two people at the front desk, and through the viewing glass, I saw the staff member who was supposed to be watching the dogs was too busy on her phone. It really seemed like they were understaffed and overwhelmed with more dogs than they could handle. After driving over two and a half hours round trip, this was totally unacceptable and very disappointing. Since I can't add a new comment after the store owner's response, I will add it there. I am not going to drive another 2 1/2 hours to visit your place. You should remove your daily tour schedule and make it an appointment-based schedule to avoid wasting other people's time, and hire more people to care for those pets you promised to take care of.

    Building entrance
    Jonnita W.

    As a first time guest to the location, we were fairly happy with the introductory rates. The staff overall was great and everyone was friendly. There were for sure a lot of pets there during our fur baby's stay. She had a few play dates , had her meals and the day of her pick up, we were able to get her fit in for a grooming. They have options to have you pet on camera throughout the days so that you can log in and see progress and they send you updates as well, which we liked. They also offer tours of the location during certain hours, which we had the chance to do as well. It is a requirement to make sure that your pet is up date with all immunizations prior to the stay. Definitely che k out their menu as there are a lot of great options to choose from soothe type of stay that you want to provide for your pet and your needs. The only area of question, was the fact that the ice/hot bag that we took our dogs food in was not returned to us at pick up, but all in all the experience was good and I would recommend giving them a try and seeing how your enjoys their time too

    Our boy is always so happy to come here.
    Cindy L.

    My boy loves coming here. He's been for all day play, private room day stays, and has boarded here too. He leaves tired which is nice to see he is active while here. I like their live cams in the play yards you can check in on. They always give you a summary of your pets stay when you pick your pet up. Alex consistently greets my boy and myself with positive energy. She's a fount of knowledge and helpful. Celine makes my boy so happy; Silo enjoys playing with her. Britney saved Silo's digestion when I forgot to pack pumpkin for his boarding stay. Luckily Wag had some on hand. Britney quickly put me at ease letting me know Wag had some on site! All employees here are kind and genuinely care about your pet. You can't go wrong with Wag.

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    20 days ago

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    2 years ago

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    9 months ago

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    2 years ago

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    Page 1 of 10

    Ask the Community - Wag Hotels - Carson

    Planning to take my pup here. Does he have to be neutered and what's the requirements for vaccinations?

    My fur pup vaccinations are up to date. Customer service is very helpful with answering all your questions and concerns.

    View All 2 Questions

    Review Highlights - Wag Hotels - Carson

    I hear there are other great employees too but I can only speak to how I've worked with Tiffany so far.

    Mentioned in 35 reviews

    Read more highlights

    Joyful Paws Hotel

    Joyful Paws Hotel

    (277 reviews)

    My large dog is not a fan of other pooches and can get nervous, so when I have to go out of town I…read morealways book him at Joyful Paws Hotel in one of their private suites. He was at animal control for a long time before we adopted him, & I believe he has some trauma history, but Joyful Paws is the most relaxed I've seen him (well, as "relaxed" as he gets in this type of situation). I love the very large space of their facility, the many staff on duty at all times, their caring, and just the obvious dog knowledge and know-how when it comes to handling/interacting with them. Not every dog is a fluffy, friendly, cuddle bomb - most dogs are complex and come with their own unique personalities & baggage. Just like humans. And Joyful Paws knows this and can adapt, handle, & control while letting the pet know they are safe and in good hands (which in turn reassures us pet parents). I know he is well cared for & loved while being boarded. I know he will be secure & have active time and rest. They really do get it here at Joyful Paws. I had to take him somewhere else one time as it was last minute and Joyful Paws was all booked for private suites, which was quite traumatic for my doggo. The accommodations and caretaking just were not the same. He came home a nervous wreck w/a raw spot on his nose from rubbing it against the door, as well as digestive issues. This has never happened at Joyful Paws, so one more bit of proof that they are definitely the right choice for pet boarding

    Ginger had so much fun and had a marvelous birthday party at joyful paws during her recent boarding…read morestay. She is so exhausted when she comes back home. It seems like she has so much fun with her friends from joyful paws. Thank you so much to all the staff from Joyful Paws for taking care of my baby girl to make sure safe stay and a wonderful time.

    South Park Doggie Adventureland - SB - Sir Jamie

    South Park Doggie Adventureland - SB

    (183 reviews)

    Harbor Gateway

    They have a new groomer here! I love that I can leave my dog here for the day and that she is well…read morecared for. In addition to that, they have a new groomer, Erick, that has bathed her a couple times and also does fur cuts. We have been having issues with burrs in our backyard getting stuck in her curly fur (she is a goldendoodle) and he took care of that for me. Now we are set for the summer, and I don't have to worry about digging out burrs on a daily basis. This service makes it so convenient for our family. Plus: Convenient, knows what he is doing, reasonable cost Cons: can't think of any.

    The facility itself is beautiful, clean, and clearly well maintained. However, the pricing…read morestructure is extremely high and continues to increase. Boarding is now (February 2026) close to $100 per night for a small/medium dog, which already places it on the higher end compared to other facilities. In addition to that, there is a flat $35 late checkout fee and a $25 same-day reservation fee! The added charges feel excessive, especially when availability could simply be declined if they are fully booked for boarding that day. (Like other facilities) Pickup and drop-off window times are very limited, particularly on weekends with verrry little flexibility. Communication can also be frustrating, as phone calls often go unanswered, and reminders about pickup times can feel overly aggressive. While the facility is aesthetically impressive, the overall cost and rigid policies, staff may not justify the value for many pet owners.

    Wag Hotels - Carson - pet_training - Updated May 2026

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