Wag Hotels is the absolute best! I may never forgive my parents for picking me up so early. The staff treats me like absolute royalty here. I got belly rubs on demand, endless attention, playtime with new friends, and enough treats to make me question whether I should permanently relocate. Every time I walked in, the humans here knew my name and acted excited to see me -- which, as you can imagine, is exactly the level of celebrity treatment I deserve. The place was super clean, safe, and smelled surprisingly good for a building full of dogs making questionable life choices. My parents also loved getting updates and photos of me living my best life while they were away pretending to miss me. (Jasmine, Christina, Ericy, Iliana takes the best selfies of me!) By the time I got home, I was completely exhausted from all the fun, zoomies, and pampering from the staff. 10 out of 10 I would definitely board again and cannot wait until my next visit! Sincerely, Zorro read more

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Dog lover beware, DO NOT BRING YOUR DOG HERE IF YOU CARE ABOUT YOUR ANIMAL'S WELLBEING. They have zero toys in the dog common area for the dogs and They will not let your dog play with other dogs for fear that it will escalate, if your dog does start playing with another dog they will squirt it in the face with (hopefully) water spray bottle. Should your dog continue to try to play with other dogs they will call you and let you know that the dog will be in their room for the remainder of the day. This place needs to be investigated for animal welfare practices. Never have I ever heard so many people talk about how much they love dogs only for their actions to show differently. AVOID ALL WAG HOTELS AS IM SURE THIS IS THEIR COMMON PRACTICE. read more

I've now attempted to tour this facility twice during the hours listed on your website. The first time, I was turned away because it was a "holiday week." However, it was a Saturday, and the actual holiday was not until Monday. Wanting to avoid another wasted trip, I called this morning to confirm that tours were being conducted and nothing was needed like an appointment. The person I spoke with confirmed that tours were available between 10:00 a.m. and 4:00 p.m., which matches the information posted on your website. When I arrived, I was informed that I could not go on a tour because the manager was not there and had to take a dog to the veterinarian. Apparently, no other staff member was able to conduct a tour. However, nowhere on the website does it state that tours are dependent on a specific individual being present or that only the manager is authorized to conduct them. Had that information been disclosed, I could have avoided making a second unnecessary trip. When I explained to the front desk employee that I had specifically called this morning to confirm tours before making the drive, she suggested that I may have spoken with a call center because she had been the only person answering phones all morning. I clarified that I had been transferred directly to the South Bay/Carson location and confirmed that this was the location I called. She repeated that she had been the only person answering phones. I then asked what I could do differently next time, since this was now the second time I had been turned away despite following the information provided. Her advice was to call ahead and specifically ask for the South Bay location--which is exactly what I had already done. When I asked if there was a direct phone number for the location so I could avoid this issue in the future, I was told there wasn't one. At this point, I will not be returning. Being turned away twice despite making a good-faith effort to verify tour availability reflects a lack of organization, communication, and courtesy toward prospective clients. If a facility cannot provide consistent information to prospective customers, it raises concerns about reliability and the overall experience I could expect if I entrusted my dog to their care. read more

We used to take our dogs here when it was first owned by petco. It was pooch hotel back then. It was great but has companies keep changing and management it went down hill. When it finally owned by Wag hotels it was great but as manager changes so did the regular employees left. There was always new employees and it seemed less interested in their jobs. Always on phones not watching our dogs. Sadly we stopped taking our dogs there. My dog loved that place she would bark and whine as we got closer. She's a senior dog and don't trust leaving her there with the big dog playground. read more

I am so grateful for Wag Hotels Carson! I always feel like Elmo is safe, loved and cared for during my absences! I wouldn't trust my fur child anywhere else! read more

Wag Hotels - Carson - Elmo and his friend! - Pet Training Near Me - Carson, California

They are careless. They'll also blame your dog for it. She was allegedly riling other dogs and got bit. If her running and playing results in a bite it seems to me they're not scoping out their dogs correctly nor do they know how to properly calm dogs down. Maya is a normally timid girl who has never growled or bit anyone. This is not her fault. Improper supervision. read more

Wag Hotels - Carson - Pet Training Near Me - Carson, California

It was a great experience for my dog and the staff was really kind! The only thing is that they did not want to take my food and we were running late so she could not eat. But overall is was a good experience and would come again! read more

My litlle Yorkie Tali, loves this place. She is always excited to come. Wheter is day care or boarding, we always receive pictures and a report. I know Tali is not that pet friendly but the Wag crew is always sure she is safe and had a good time. read more

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Michal is absolutely incredible! Every time we bring Daisy Do in, Michal greets us with that signature New York City energy and courtesy that makes our whole family feel welcome. Her customer service is truly top tier and she brings so much personality to the desk. She makes the check-in and check-out process completely seamless and stress-free every single time. It is such a relief knowing Daisy is in such professional, caring hands. If you want a smooth experience and a friendly, straight-shooting face, Michal is the best! Also, my puppy loves being here and gets to be with all her friends. read more

We've been going to Wags for years now and have had many, many interactions with staff and management at this point. What I can say is that they truly care about the pets they watch and even when we run into a question about something, they go out of their way to find a solution and communicate with us. Recently I had a situation that left me confused and hesitant about returning. It took almost no time for management to reach out and resolve the concern. Wags has been a trusted member of our village, taking care of our pet for a long time and I'm glad to say we'd happily recommend them to anyone. read more

My pups love coming here whenever we have to travel or get busy with work. I'm always confident they'll be safe, and every staff member I have interacted with has been consistently helpful. For example, I had to call in for a last-minute reservation, and Michelle was incredibly friendly and understanding. She went above and beyond to make sure our furry family members had a fun, safe place to stay while we took care of business. read more

Wag Hotels - Carson - Lucy - Pet Training Near Me - Carson, California

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I scheduled a dog grooming appointment through their call center. when I showed to the appointment they said they were booked and could not accommodate me because my vaccination documents were not in order. However, they did not communicate that to me until I arrived I lost time off work due to their lack of communication. I would not recommend this place. It's a hot mess. read more

Easy check-in very friendly staff super clean Love how morning and afternoon walks they post pictures so you can check on your fur babies Would use again Fairly priced read more

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Thank you for your response, Erin. While I appreciate the acknowledgment, I want to be clear--this situation went far beyond a matter of unmet "expectations." My dog was injured under your care and required emergency stitches totaling over $800. What's most troubling is not just the injury, but the lack of urgency, transparency, and accountability in your handling of the situation. Repeated requests for clarity and to review footage were met with vague responses and continued delays. A facility that markets itself as safe and closely monitored should be able to provide basic answers when something goes wrong. I have yet to see any genuine follow-through or effort to make this right, even months later. I'm not interested in further vague apologies. I expected action, responsibility, and communication--not damage control after a public review. Please understand this isn't just feedback--it's a warning to other pet owners who deserve to know the risks. read more

Wag Hotels - Carson - Pet Training Near Me - Carson, California

We have left our puppy with Wag day care several times and once overnight. Recently, our puppy hurt her leg (not at Wag), so we wanted to be very careful with an all-day play day, and decided on a limited play day this coming May. My daughter and I will be out of the city and cannot take our puppy with us, so we decided to call Wag. MICHELLE was very helpful informing us of the description of limited play and and setting our reservation. After discussion, we decided to change the reservation to a one-on-one play date to limit any stress or re-injury. Michelle was very accommodating and understanding. We appreciate the way this staff treats our Kona and us! read more

This hotel is great. Love that they have camera access on the app. I love getting updates on my frenchie. The staff here is great and caring. Will definitely be back. read more

Tiffany always does a great job grooming our puppy. We love coming to a reliable groomer who cares about our pup and takes the time to explain how each service went. Love her communication and reliability! read more

Wag Hotels - Carson - Grooming - Pet Training Near Me - Carson, California

Outstanding services, they are my go-to spot for my two dogs. Very professional, very friendly. And the grooming was the best. Thanks for taking care of Auggie and Ebbie. Daniel and Gail W. read more

Wags is an excellent choice! The rep Michelle was great! It was my first time ever taking my fur baby to dog daycare and was initially nervous. Michelle helped erase all of my nerves away. She explained everything to me and understood my concerns. She walked through what the day would be like for my pup. I enjoyed my experience with Wags hotel and if all of the staff are anything like Michelle my fur baby is in great hands!!! Thank you Michelle and Wags Hotel!! read more

Our first visit to Wag in Carson, was such a pleasure! I am a big Wag fan! (Our home location is Sacramento), Every single staff member I encountered who worked 9/4 and 9/6 morning, was literally AMAZING! No words, they were so nice, and I am grateful for that. They were extremely helpful and knowledgeable. They definitely were so good to us! Their location is clean and they truly went above and beyond for our stay. We will definitely be back here! read more

Wag Hotels - Carson - My happy baby - Pet Training Near Me - Carson, California

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To be fair I'm only rating this establishment for their high price quoted me over the phone. It might be that they provide super extra care for your pets, but I just think it's way over priced. The staff I spoke to was ver pleasant. read more

My boy loves coming here. He's been for all day play, private room day stays, and has boarded here too. He leaves tired which is nice to see he is active while here. I like their live cams in the play yards you can check in on. They always give you a summary of your pets stay when you pick your pet up. Alex consistently greets my boy and myself with positive energy. She's a fount of knowledge and helpful. Celine makes my boy so happy; Silo enjoys playing with her. Britney saved Silo's digestion when I forgot to pack pumpkin for his boarding stay. Luckily Wag had some on hand. Britney quickly put me at ease letting me know Wag had some on site! All employees here are kind and genuinely care about your pet. You can't go wrong with Wag. read more

Wag Hotels - Carson - Our boy is always so happy to come here. - Pet Training Near Me - Carson, California

All day play at Wag for socializing and pets from the team is a win! We have been coming to Wag for boarding and all day play for many years. They offer other services like grooming, training. etc. Cameras are available for viewing your pup during the day and also when they are in their suite at night. The team also sends an email update with a photo of your pup during their stay. The Wag team are friendly and great with the fur kids. Quick to answer any concerns or questions. This place has other convenient locations in California to use a well. My pup always does a happy dance when I mention Wag Keep up the great work Wag Family! You guys are awesome and appreciated. read more

We drove over an hour to visit WAG Pet Hotel in Carson, only to be told they were too busy to give us a tour. I called the day before and was told we could come anytime before 4 p.m. According to their website, they offer daily tours between 10 a.m. and 6 p.m. We arrived around noon, well within that time, but were turned away and told to come back next week. It was Thursday -- a regular weekday -- so why no tours if they're supposedly staffed all week? The lobby was empty except for two people at the front desk, and through the viewing glass, I saw the staff member who was supposed to be watching the dogs was too busy on her phone. It really seemed like they were understaffed and overwhelmed with more dogs than they could handle. After driving over two and a half hours round trip, this was totally unacceptable and very disappointing. Since I can't add a new comment after the store owner's response, I will add it there. I am not going to drive another 2 1/2 hours to visit your place. You should remove your daily tour schedule and make it an appointment-based schedule to avoid wasting other people's time, and hire more people to care for those pets you promised to take care of. read more

Wag Hotels - Carson - Daily Tour Hour - Pet Training Near Me - Carson, California

As a first time guest to the location, we were fairly happy with the introductory rates. The staff overall was great and everyone was friendly. There were for sure a lot of pets there during our fur baby's stay. She had a few play dates , had her meals and the day of her pick up, we were able to get her fit in for a grooming. They have options to have you pet on camera throughout the days so that you can log in and see progress and they send you updates as well, which we liked. They also offer tours of the location during certain hours, which we had the chance to do as well. It is a requirement to make sure that your pet is up date with all immunizations prior to the stay. Definitely che k out their menu as there are a lot of great options to choose from soothe type of stay that you want to provide for your pet and your needs. The only area of question, was the fact that the ice/hot bag that we took our dogs food in was not returned to us at pick up, but all in all the experience was good and I would recommend giving them a try and seeing how your enjoys their time too read more

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WAGS hotel was so great with our TOA boy! Kept him there for 1 night and they took such great care for him. We usually take him with us when we go out of town, but this time we decided to let him stay and had fun since we were going to Temecula to the wineries and I knew he would be bored. Love how they send updates with pictures, the option of specialized care for those that wouldn't feel comfortable for their pets to interacts with other dogs just to be safe, and the easy access of booking. Will definitely allow my Toa to come back here again when we would go out of town. read more

Wag Hotels - Carson - Pet Training Near Me - Carson, California

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ms. lindsay took care of our babies i truly appreciate your hotel its clean great service cozy i feel happy and confident that my pups are in great hands thank you all your all insanely kool front desk your awesomeness pure awesomeness. read more

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He loves it! Ever since I started bringing my dog to Wag Hotels, the experience has been outstanding. The staff are highly competent, friendly, and patient, which immediately gives me confidence in the care my dog receives. They go above and beyond by providing daily report cards and sending photos throughout the day, so I can see just how much fun he's having. The facility is always clean, their rates are very competitive, and the level of service far exceeds other options I've tried. Most importantly, my dog absolutely loves going here, it's clear he feels safe, happy, and well cared for. I truly couldn't ask for a better place for him. read more

Wag Hotels - Carson - Pet Training Near Me - Carson, California

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The best staff and doggy daycare in the south bay hands down! The staff is loving, attentive, respectful, and you know they LOVE what they do! My dog comes here for all her needs from spa day to boarding and we know we can trust that she is taken care of! read more

This is a Top Notch Boarding facility that cares about pets and assures the customer that their pet is in good hands with their well train staff. I toured the South Bay/ Carson recently and they are very organized. Thanks to Brittany & Staff for taking well care of "Cherry" (Min.Pin)) recently. read more

Wag Hotels - Carson - Play Time - Pet Training Near Me - Carson, California

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We have a mini Goldendoodle and have used several dog daycare and boarding facilities in the past, including other Wag locations, and have never had any issues--until this Carson location. During our dog's stay here, we received calls almost daily saying he was being put into "time out" due to behaviors we have never seen from him, nor have ever been reported by any other facility. He is a very friendly, non-aggressive dog. He is high energy, which is exactly why we enroll him in daycare and boarding. When we picked him up today at 12pm, we were told he would be placed in time out for the rest of the day. Each time I've gone to pick him up, the only dogs left in the play yard are either sleeping or older dogs with very low energy. Staff also mentioned that multiple doodles had been pulled from play due to their energy levels. It seems this location is either not equipped or not willing to manage high-energy dogs. If your dog is active and playful, this may not be the right place for them, as they may spend a significant amount of time in time out rather than actually participating in daycare. I strongly recommend checking in frequently on your dog if you choose to use this location. read more

My 2 little girls (mini schnauzers) had such a great time. We were able to watch them during their play time and they looked so happy. I can tell that they had fun and made new friends! We found a new place for them to Socialize for sure! read more

I have a mini-goldendoodle who does not enjoy being trimmed near her face... but Tiffany did an amazing job with her, and was able to clean her up very well in the areas others have struggled. Tiffany gave her the cutest most precious short summer cut. We are definitely coming back!! read more

Wag Hotels - Carson - Luna after her fresh cut!! - Pet Training Near Me - Carson, California

MUST READ......First I want to say how much I regret bringing my Goldendoodle to this Daycare and I will not be taking him to any other daycare, I just don't trust these places anymore. I want to say that my doodle is 2 years old. When he would go to daycare he would be super excited and ready to go, but these last 2 times that my husband took him to daycare, one time he was not wanting to get out of the car and he was making the whimpering noise, my husband had to take him out of the car to take him inside the daycare. The second time he went, when they were in the lobby my doodle was rubbing all over my husbands legs like telling him please don't leave me here, and when he was walking inside he started making the whimpering noise again. I told my husband that these were all signs that our doodle was giving us, but my husband thought nothing much of it. So, my doodle has a trauma now. We noticed that whenever my doodle sees a belt he is so scared of it. Especially when he sees my husband or any male person taking off his belt he runs like their is no tomorrow. He is so scare of it. He is scare of it when you are taking it off, holding it still in your hand or even swinging it. It breaks my heart to see him this frightened. So, you might think but they have cameras.....um they turn on the cameras until 10am, so who knows what is happening to our dogs before that and also, when your dog is not behaving they put them in time out by themselves in a room, that's what happened to my dog one day all because he would not stop barking at other dogs, not sure why he was doing that. I do want to make it clear that my doodle is not aggressive at all. Makes me wonder, who knows what happens to our dogs during time out. I have friends that have dogs, never been to any daycare and they did me the favor to try the belt thing with their dogs, so they had no reaction to the belt, didn't even move. From now on, I told my husband that my doodle will not be going anywhere without us and we are just going to work things out so that our doodle never steps into any daycare, I came to the conclusion that the only place where your dog is safe is with you. I truly hope that you will think twice about leaving your dog at any of these places. If your dog doesn't want to go to daycare please take that as a big sign. Read the other bad reviews and you will see that most of these reviews are really horrible.....dogs getting hurt pretty bad. I wish I read the reviews before taking my doodle to daycare. The only thing you get back from them is a sorry and that's it. Remember.......Dogs don't talk so we must speak up for them!!!!! read more

We had our 2 Goldendoodles groomed at the Carson location. One dog has smoother, straighter fur, one has tighter curls. Each were addressed separately by Tiffany and both look outstanding! Both were super energetic and happy and they had a noticeable difference in their well being/energy (After crashing for a couple hours). I think they were treated well, loved the outcome and I would recommend Carson Wag for grooming (we haven't boarded or done day care but the dogs looked like they were having a blast behind the glass). The front desk have been always welcoming and accommodating as well. A+ read more

After traveling, I picked up my dog and could instantly tell she'd been so well cared for. Every morning, I received adorable pictures of her enjoying her stay, which gave me such peace of mind. The space is clean, spacious, and clearly designed with dogs' happiness in mind. They even provided her food and gave her a free shower before I picked her up -- she came home happy, clean, and smelling amazing! Thank you, Wag Hotel Carson, for treating my pup like family. read more

Took my dog for the first time to spend a weekend while I was out of town. The staff was very friendly. They sent pics during his stay and had a great report out once I picked him up. I was very excited he was able to play with other dogs and socialize. Great place would def return read more

Wag Hotels - Carson - playing around - Pet Training Near Me - Carson, California

Michelle and Erin are amazing!! The person who usually watches my pups when I am out of town and they left me hanging a week before my trip. Erin and Michelle helped me book for my 2 big pups Winnie and Sully and made them feel so welcome and loved. Thank you so much - I will keep bringing my pups back whenever I'm away because I know they are safe and cared for! read more

My dogs have come here for years. Something has changed as other reviews have mentioned. I don't know if they aren't fully staffed, take on too many dogs or what the case is... my dogs boarded there for 9 days... I picked up my dog Maddie who now has not only pneumonia, but an infected paw infection and no one seems to know anything! $1400 later at the vet and upper management seems to not care at all. Explain to me how no one notices this massive redness on my dogs paw, or lethargy which ended up being pneumonia???? That tells me two things as a customer: 1) they aren't watching your dogs carefully and 2) when things do happen they all say they don't show any notes and take no liability.. don't bring your dogs here. They have lost my loyalty as a customer after several years!! read more

Wag Hotels - Carson - Dog paw infection.. on top of that she now also has pneumonia - Pet Training Near Me - Carson, California

Wag in Carson is a bit out the way for our family. But my little fur baby seems happiest there, whenever we need daycare or boarding services. As soon as we pull into the driveway, Charlie perks up, tail wagging like a windshield wiper on high, and practically drags me to the door. Our pup suffers from some horrible separation anxiety and is extremely nervous around new people, especially men. I don't ever have to worry about him running off because he's never far away from me. Even in a dog park, he'll rarely leave my side. But somehow, he's 100% okay with being dropped off at Wag. As big of a pain it is to drive to Carson, we do it because this is where he's most comfortable, aside from our home of course. You may be asking, "why the four stars if she likes this place so much?" I have one complaint. Once in a while, we get behind schedule and drop off the little guy after 12 pm for daycare or boarding. When that happens, he misses out on all day play and has to sit in a room by himself all day. That makes me really sad to think about. See my note about separation anxiety above. But those are the rules, so we try our best to never arrive after 12pm. Wag Carson - safe environment, friendly staff, ability to check-in through app and cameras, clean...that's a good list! read more

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