I ordered checks for an association that I belong in Yuma. The address they were going to be sent…read morewas incorrect. Isaac took it upon himself to call the company that prints the deposit slips, cancel the order and reorder with the correct address. Not only was that helpful, he called me this morning. Repeat, he called me!! to let me know. Kudos!! Excellent customer service.

Pain in this ass if you don't run a lot of money through them. Small depositors get treated worse…read more I can attest to first hand experience just depending on which of our accounts I deposit money into. All the accounts are linked and I can transfer money online or on app between accounts, but I get treated differently just based on which account I make the initial deposit into. They aren't very nice about it either. At least that was my experience. Your mileage may vary. All banks svck, and this oneno exception. It's not the worst I have dealt with. You could do worse, but I would hope you could do better. I'm in the process of trying to do better for at least some of my accounts. Generally, I get better service at the DMV than at Foothills Bank. Up the food chain the Glacier (Glacier owns Foothills) supervisors are decent, but the local service doesn't measure up. The world has turned upside down when you get better service from a government bureaucracy than at your local bank. *** Response to Seth's response. *** Seth said, "Customer service is important to us and we appreciate you sharing your experience with us as we strive to provide the best service possible." Seth, I have been in business my whole life and it's so common I consider it a stereotype that when somebody's customer service lacks, they will try to gaslight you and claim they pride themselves on their customer service, or "strive to provide the best service possible." Maybe it's true. Maybe it's not possible for you to provide better service.

First rate service, I was having issues with an atm and Corbin Valentine walked me right through…read moreit, nothing but raves here!!

From the owner: Community-focused, Arizona-based financial institution committed to delivering exceptional…read morefinancial services with a down-to-earth attitude. Founded in 1997 by visionary local developer Hank Schechert, Foothills Bank was established to reflect the close-knit, personal touch of the neighborhood east of Yuma. Offering Totally Free Checking Accounts, Personal Savings Accounts, Business Checking Accounts, Business Savings Accounts, Mortgage Loans, Construction Loans, Business Loans, SBA Loans, Commercial Real Estate Loans, Agriculture Loans, Equipment Term Loans, Business Lines of Credit, and more.

My first experience here was resolving an issue that was impossible doing online. I got it resolved…read morehere. High grades here. On the flip side: We had to drive 150 miles from Havasu.

Great credit union. The staff treat you like a friend not a number like several banks and other…read morebusinesses and credit unions have the tendency to do. My wife was a member of another credit union that talked to you and treated you like they were doing you a favor just to talk to you. The staff were always very rude and disrespectful to you.

A great relationship Bank. Has all the resources I need: personal, commercial, merchant,…read moreinvestments, mortgage, etc. ​

From the owner: National Bank of Arizona's Yuma Regional Center Branch proudly serves clients in Yuma. Enjoy the…read morebenefits of knowledgeable, helpful bankers to get answers to banking questions and benefit from our collection of services, including checking, savings, business and personal loans, home loans, credit cards, wealth management, and more.

ZERO STARS. I used to interview banks before doing business with them. Really. I had a list of…read morequestions I would ask. 1st Bank failed my interview process. A past bank board chair was a client of mine and asked me to try them out anyway. I told him they failed my interview, so he had a past bank president call me and try to jolly me over. That was a very long time ago. I was never as happy with them as I was with Yuma Community (best bank I ever worked with), but they were okay-ish. My opinions based on my experience follow. I may not remember every detail, but I can remember every time they made me feel like they thought I was trash. Everything just kept getting harder, but a ran a fair amount of money through them for years. Big checks they would put holds on, then they would put holds on smaller checks, and then they increased the length of time they would put holds on, even for local checks drawn on local banks. Even on modest size bank drafts. I never had one of those financial instruments bounce. In my opinion they were just deliberately stringing customer money to make their deposit look bigger. It made it hard to do business when I customer wrote me a deposit check and the minimum time before I could use that money was nine days. They said seven business days, but you always had at least one weekend added on. Sometimes two depending on what day you made your deposit. 13 days sometimes. 14 if one of them was a holiday weekend. Then they started demanding to know where every little bit of money I deposited came from. 1st Bank was locally owned, and I really wasn't comfortable sharing inside company data with potential competitors or bankers who might invest in competing businesses. I looked it up. It was their "bank policy" to DEMAND AT THREAT OF DEBANKING that information. It was not the law. I know some of it is the federal government and their "know your customer" big brother spycraft, but some of it is banks leaning into the sh!t. 1st Bank leaned into it. I pretty much quit doing business with them. They weren't easy to deal with, and they weren't nice about it either. I use two other banks, and currently, and while neither is a shiny example of customer service they are both easily better than 1st Bank. When I saw the OneAz was taking over 1st Bank I hoped some of it would be better and some of it would run down hill. That has not been my experience. They are leaning into treating customers like mushrooms even harder in my opinion. A couple days ago I needed a cashier's check. I was going to stop by one of my other banks, but they had long lines, so I drove on up to OneAz/1st bank. There were only a couple vehicles in the parking lot, and there was no line at all inside. What followed made me realize why. Next time I will go to one of my other banks and wait in line. I emptied two of my accounts using online tools as soon as I got back to my office, and I'll close the third when I get automatic payments and deposits set up on an account at a different bank. These are my opinions, but they are based on my experiences. ZERO STARS.

I just saw were they won some big banking award as a top five in the country. I have to ask who…read morevotes on those things? Did they make up their own banking organization so they could vote themselves an award for PR purposes. I also see some community involvement projects they supposedly support. That's awesome for PR purposes I guess, but I think it would be better PR to just provide better service and not have sketchy practices. Earlier this year I deposited a check from a local business drawn on a local bank, and AFTER processing the deposit the told me it would have a nine day hold. Nine days? Well seven business days, so yes. Nine calendar days. I've been in business in Yuma for 30 years give or take and I have never ever had a nine day hold on a check. 3 days on large checks sometimes, but this wasn't even that big. I asked for my deposit back and went down the street where I deposited the same check in another bank where I do business. Funds were available the same day. A few weeks ago I helped my mom sell some trucks from my dad's estate. Old not running beaters, but we got some cash. I stopped by 1st Bank to deposit that money in a joint account I have with my mom and they told me it was "bank policy" if I deposited more than 3000 dollars I had to tell them where I got the money. This was a single cash transaction for less than the mandatory IRS reporting amount, and I can't remember the last time I deposited cash in a bank, so there obviously was no hint of illegal structuring. They just wanted to know pry into my business. They had no business knowing. It was my mom's money so I went ahead and completed the transaction, but I was a bit offended. Last weekend I sold one of my vehicles to a dealer. Monday I stopped to deposit the BANK DRAFT (supposedly a more secure instrument than a check) from an Arizona business drawn on an Arizona Bank and I asked first since I knew they wouldn't tell me if I did... so are you going to put a hold on this? Yep. Seven business days. Nine calendar days. I walked out with my bank draft and deposited it down the street where funds were available the same day. Something is seriously broken at 1st Bank and they don't seem to care. I'm a small customer, but I certainly would have deposited a lot more money with them if they didn't force me into giving them an interest free short term loan anytime anybody pays me more than a couple bucks and I want to deposit it. I don't wish any of their employees ill, but this sort of policy makes me concerned about their financial health and question who voted for that banking award they supposedly won. I cleared the last couple bucks out of my business and personal account there online earlier today (it will take a few days to clear), and I am seriously (very seriously) considering moving my mom's account to another bank. I just don't trust a bank with questionable practices. Maybe they are not as bad in my opinion as AEA/Avenir (The bank who is in my opinion whitewashing their name), but it doesn't look good either.

They open at 9 am, I arrived 20 minutes early .. it was over 99 degrees…read moreAsked this big heavy short guy if I can sit inside till they open. There were homeless people right out their door hanging out. Heavy guy told me No but in a very nasty voice and if looks kill omg! Homeless people made a comment t about this guy too! Nasty guy in deed. Overall ( he could of said no in a very nice voice) this guy needs a attitude adjustment! So here I sit waiting for them to open up!

So I've been waiting on my new debit card for 12 business days and still waiting! I don't…read moreunderstand it's pathetic plus having issues sending with Zelle .. I call and I'm routed to some call center in India, and THANKS to YouTube I'm thinking it's some kind of fraudulent scammers I have seen on YouTube! Crazy! Not happy ! Bad idea to not have customer services here in USA !

Called this branch to find out about opening a new account since I just moved to Yuma from WA. Got…read morethe 10 min explanation that I should make an appointment to open a new account, then when she finally finished her spill, I asked what does it cost to open this account, she said I could make an appointment, or she could transfer me to a customer service banker, she transfered me, it was automated, then it disconnected me. Wow... looks like they don't care about potential customers.... Can only imagine how they treat existing customers

I use this bank location if I ever need to. The manager is wonderful. During covid when they closed…read moreearly and I was late she still managed to help me get done what I needed. Very personable and I highly recommend this branch!

ATM is frequently "Out of Service". ATM at Fry's Foothills is frequently "Out of Service" or unable…read moreto process the withdrawal amount needed. Terrible service. This forces Foothills residents to drive to the Walmart Wells Fargo. Legacy WF customer but Switching to Chase Bank in the Foothills Fry's shopping center.

We were sent to this branch because the neighboring branches computers were down. It is a very…read moresmall branch but don't judge a book by its cover! The help we received here was top notch! Ana helped us with making some account changes. She was extremely knowledgeable and professional. We were very impressed with her. Evelyn did our notary and again very professional. For a small branch we got unmost professionalism and customer service! So there isn't a lot of fluff here or fancy seating but genuinely who cares if you get an employee who treats you nice and knows their stuff!