Date/time of visit: 02/28/26 @ 6:09 pm. Finally got a chance to go try Waba and was disappointed to find that there was a sign stating the "restroom was closed for cleaning." I asked the woman standing behind the counter if the restroom was closed for cleaning and she said "yes." Because she didn't voluntarily elaborate, I then asked if the restroom would be open the rest of the night to which she replied "no." I of course left because I wasn't going to eat without washing my hands first and I sure as heck wasn't going to eat at a place that didn't have working restrooms for their employees to wash their hands. If there is no working restroom, are they just relieving themselves in the back alley without washing their hands before returning to work? I wanted to warn my fellow diners so you didn't waste a trip so I opened Yelp to make this post to see they already have terrible reviews, which explains why I was the only person in the whole place. I guess if there's a silver lining in all this, the lack of a working restroom saved me from potentially worse issues. read more

WaBa Grill - Sign stating restroom closed and additional physical barriers blocking customers. - Fast Food Near Me - San Bernardino, California

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Hours on the door said they close at 9pm but I was in the parking lot in front of this location at 8:05pm on a Friday and they were closed! Went to the one on university and they were open and very friendly! Two different owners. read more

Menu board doesn't work. I was told to look it up on my phone. (No QR code or anything )Than I ask for a plate and get given a bowl. Like why even make me look at a menu if your going to give me whatever you please. Really seems like ownership doesn't care about this place. read more

WaBa Grill - Menu board - Fast Food Near Me - San Bernardino, California

I ordered the ribeye plate and was disappointed in the quality. The meat was very dry and over cooked. The salad that came with it was literally only two forks worth. Definitely not worth the price. Basically $16 for mostly rice. It fast food so nothing special when it came to the service and that was expected. read more

WaBa Grill - Ribeye plate - Fast Food Near Me - San Bernardino, California

This busted Waba is always out of something. We're out of steak. Our drink machine is broken. We're out of rice. Don't ask for veggies, all they'll do is give you carrots. This time their rice was crunchy, like undercooked or old. But I called them to tell them they shouldn't be serving that batch of rice and they reassured me it was a fresh batch and not crunchy. I told them to taste their fresh batch of fully cooked rice and they said no, they'll take my word for it. But they just told me it wasn't undercooked or old, why not see for your self. Why not avoid this food place all together. Want to play a game of will they have what they sell? Or let's play the game of is this undercooked or old? Like feeling disappointed? Give them a try. I mean you didn't really want to eat when you stopped by to order food did you? read more

Foods great they are fast, friendly and it's clean. WaBa Grill, a fast-casual restaurant chain specializing in healthy food, generally receives positive reviews for its fresh, delicious, and customizable options, with many praising the quality of ingredients and friendly service. read more

Cristina has great customer service. She brings out food nice and hot with a great smile.

Cristina and Diego were very helpful in taking and getting my order out quickly. The restaurant was clean and the customer service was great. and my meal was spot on! read more

This business puts up a sign " the restrooms are closed for cleaning " every day. Can't even use the restroom or wash your hands because the employees don't want to clean . read more

Service it's not the greatest, but now to top it off, they charge the same price for a smaller portion of meat, very disappointed. They spread the meat acroos the rise to make it seam like they gave you a decent portion. read more

WaBa Grill - Rib eye bowl - Fast Food Near Me - San Bernardino, California

I've been eating Waba Grill for quite a while. The last few times I've ordered have been ridiculous. Either something is missing or the order is wrong all together. On Monday, 1/29, I ordered 2 chicken veggie bowls, a mini steak bowl and a mini chicken bowl. My goal was to order the food, give my kids a bath while that's on its way, and have them eat in their jammies. Well, I never got the mini bowls for my kids to eat. Instead, I got 3 chicken bowls. I want to know how that gets mistaken? I called and the guy I spoke with called his manager and said if I call in the morning, they will "deal with it." Come on guys. read more

WaBa Grill - Incorrect order - 3 chicken bowls - Fast Food Near Me - San Bernardino, California

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Ate here the other day with the family, food was fine but well we were eating in there we couldn't help but hear all the rude comments that the worker Leslie was making toward her co worker Nathanial. We were uncomfortable sitting there hearing it i could only imagine how he feels having to work with someone who is telling him stuff about her work like "take a picture of this" " look how good im cleaning" just to throw it in his face pretty much implying that he isn't helping or doing anything. He forgot to put my avocado on my bowl and she told him " really you have one job". Not ok. read more

This is the second time we have eaten here and we get this, mind you this is not a mini bowl. Very unacceptable read more

WaBa Grill - a person holding a bowl of food - Fast Food Near Me - San Bernardino, California

Don't go to this location. If you order a regular chicken bowl, this is how much chicken you're going to get. You're better off going to a different franchise because this location will rip you off. Save yourself the time. read more

WaBa Grill - Fast Food Near Me - San Bernardino, California

Went today for lunch. No one was in the kitchen or anywhere to take an order. I could see a guy's arm JUST STANDING in a back room area. I stood there for a little bit to see if anyone would come out. Not one person. I stood there long enough to see the counter was dirty with residue and around one refrigerated area near the cash register it had black stuff where the chalking was. I decided I didn't want to order from here and left. No one ever came out. read more

It's crazy they have the audacity to use grocery store corn tortillas for their tacos A heads up would have been nice but it's obvious they don't care. read more

WaBa Grill - Fast Food Near Me - San Bernardino, California

Food sucks, I ordered a plate an got a happy meal the salad was horrible portions are ridiculous fountain drinks are all not in service. Food Images are false advertising the portions the quality I can see this place out of business soon read more

lizbeth was the best help, the area was super clean, I will be definitely coming back again.

Food is always good and place is clean. Leslie is always so nice and all the other staff

Wow the steak with white rice and veg platter I enjoyed last weekend was amazing. The service was brisk but polite. Everything was clean and healthy practices were executed on every order it delicious read more

I ordered plant based food so I would expect them not to use the same tongs that are used on meat on plant based food...Well they did, please STOP doing this!!! People who live plant based lifestyles literally get sick from even consuming food that has been touched by meat! read more

Vegetarian do not eat meat. So the fact the guy used the same glove to touch the plant spired "meat" with the glove he used for chicken is a big no no!! I just don't think they understand how cross contamination works? The guy taking the order was nice but that doesn't make up for the cross contamination!!! read more

My coworkers and I went there yesterday for lunch and it was so good. Employees John P. and Carmelo were friendly, helpful, and did some up-selling with getting 2 of us to add avocado and buy dumplings. Great customer service! read more

First visit was their second day of operation, so management appeared to be everywhere. I was delighted they gave me bottled water with the daily special instead of soda. I ordered the combo with chicken and beef, which also includes a small salad with vinegrette. Green onions are optional on top, but they are a bit heavy handed. Luckily I like scallions. I felt they resemble Flame Broiler slightly, but do a better job.the combo was only $7.99 and I opted for brown rice instead of white. Next time I will try the ribs. read more

No soap for restrooms including workers makes you wonder not being sanitary. Be more organized for your customers and workers . Worker says they ran out of soap not a good look with virus going around . read more

WaBa Grill - The place with no soap in restrooms including workers - Fast Food Near Me - San Bernardino, California

the food is alright. manager was not nice when i spoke with her on the phone, very passive aggressive. other employees are very nice and accommodating. read more

I visited this restaurant with my autistic son and the cashier by the name of grant was AMAZING! He was so kind and thoughtful throughout the entire ordering process. Funny and witty! The place was well organized and maintained. Nice and clean. Last but not least the food was excellent. Grant did an amazing job on our chicken bowls. Thank you, will be coming again! PLEASE if possible give that boy a raise. Very hard worker and a kind soul :) read more

I'm embarrassed. I'm truly embarrassed for them to have them do business this way. What happened was that we're working nearby last week and yesterday. Last week we made an order of three plates and potstickers. My rice bowls and plates were packed fresh steamed vegetables, juicy meats, and good amount of rice. The potstickers was nasty and soggy. My cashier was nice and courteous even though it took me some time to order. Before I got the chance to write a good review comes yesterday. We were hungry and although there's a business right next door that offers rice bowl, we chose this place since we're hungry and remembered a good experience from last time just minus the potstickers. Well it's a huge disappointment because portion wise they put us in a diet. Every order was like a kid's meal. I came him hungry and finished their order hangry. I called them and spoke with them and all they can say was "sorry" I told them it's bad business practices to rip people off and for another bunch of "sorries". No offer to remedy the situation at all. Well sorries didn't really fix much but inspired me to write a review finally. What a shame. read more

WaBa Grill - My order yesterday. Wished I took a picture of my sparse order. Made full meal order and got kids meal portions. - Fast Food Near Me - San Bernardino, California

Another great local place in my neighborhood! They always answer the phone when I call for a takeout order which is great! The staff is always friendly both on the phone and in person. The food never disappoints. You get a lot for your money and it's always fresh And good. read more

Waba is always amazing but the staff at this location is incredibly informed on the menu and very attentive. Kody is extremely well manored and helpful. Food was very fresh and portion was great. read more

If I could give zero stars, I 100% would. This place has the ABSOLUTE WORST service I've ever seen in a restaurant. Not only was the cashier ruder than ever (red headed, tall, skinny female) , but the cook (brown haired, covered in tattoos, male) made our food wrong then simply put his hand into our bowl & threw the wrong veggies back in the container and served the bowl...talk about gross!! SAVE YOURSELF THE TROUBLE AND GO LITERALLY ANYYYYYWHEREEEEE ELSE!! read more

I've given them chance after chance and they continue to disappoint. Service is terrible or shall I say non existent. Everyone's orders were missing something. I called ahead of time and made my order just to have to reorder again when I got there. Every time i get salmon it's burnt. I specifically asked if they could cook it easy and it seems like it was more burnt than usual. Absolutely terrible and my bowl is literally half empty. I go there because of the convenience but I won't be going back. Food is so burnt I can barely eat it but I'm starving. The two guys don't even say hello and you'll be standing there for minutes waiting for them to finish doing whatever they are doing and they'll look at you and not say anything until they feel like it. Seems like they need some help and a lot of it. read more

Close to $9 a bowl and they will give you a small portion of meat and mostly rice. I will not return to this location in the future and wouldn't recommend it to anyone. read more

WaBa Grill - Fast Food Near Me - San Bernardino, California

Very upset with the service at this location. There store is nice and clean. The staff is respectful and friendly. Although, this is the third time this location has given me the wrong order. I don't make it a big deal getting the wrong order but when it happens three times...I find it very unprofessional. To top it off, the staff member even checked my order to make sure it was right... guess she didn't check it close enough. Also, the portion size at this location is very small. Every other location I go to fills the bowl at the standard size. They're practically ripping customer off by filling the bowl very minimally. So uncool. I'm definitely not coming to this location again. I recommend others save their time and money. Go to another location near by. read more

I like the service the girl Shelby was very friendly and good service and fast I'm always satisfied with my food read more

WaBa Grill - Great service - Fast Food Near Me - San Bernardino, California

Great food and quick service. Lindsay is always kind and makes sure she gets your order right. Good job ladies!

It was a very quick and good service I as helped by Isabel and I was able to sit inside

Wanted a late night dinner. Says open until 9 here on Yelp but open till 8 on sundays on google... either way i showed up at 7 and this location was closed. Not good advertising, they really should update their hours if they are going to be closing early. read more

We always come to this WABA it's clean and all of the cashiers have been super friendly expect when we came today 2/8/2021 at 1:55pm Amanda A was the cashier that helped us and it just looked like we bothered her by walking in. She didn't greet us and she just looked extremely bothered while she was helping us. She has no customer service skills. She was just really rude. read more

I continue to give this location a try since it's closest to our house, they continue to make mistakes. Horrible customer service, no accountability for their mistakes. Every time I order for our family multiple things are wrong or missing. I've already sent feedback to Waba's corporate email, I get automated responses?? read more