Stayed here for 5 nights while in London.
Literally next door to the Shepherds Bush station, it is extremely convenient to the city. It is also next door to many businesses, restaurants and a mall...everything is within a 5 minute walk.
When I first checked in, I had been awake for approximately 29 hours and was simply exhausted from the trip. They got me into a room on the main floor next to reception but the window was large, faced the train station and a street band was playing loud music which blared into the room making sleep impossible. I asked to be moved and was promptly moved up one more floor with a smaller window but still facing the train station (all rooms face the road and train station). The music was softened and I could handle it, so I kept this room.
Room itself is small but very functional and charming. A small desk, double bed, two bedside tables, a small chair and a wardrobe are provided. Each room has a small but beautiful chandelier. The bathroom in the first room was small but the second room had a good sized bahroom which had a shower including a raindrop shower head, toilet and stand alone sink (no counter but a small shelf in front of the mirror above the sink).
TV selection was limited but did not annoy me.
The room amenities folder said that they had guest laundry service but when I inquired at the front desk, they said they didn't have it. I then asked where the nearest self service laundromat was and they said about a 5 minute was down the road. Being this exhausted with full days didn't allow me to get my laundry done myself so I had to wait to get my laundry done at my next stop in the trip (would be nice to see they remove this service in the room amenities guide because they don't really offer it).
Service was average. Sometimes I would be greeted upon walking in and other times I was not (perhaps they didn't see me).
Lots of stairs and no lift, so for people with a tough time with stairs, beware.
I would stay again if I was on my own but it would be tight with another person in a standard room.
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