Tim at Hometown has been wonderful for us to call for auto service while our daughter has been in…read moreBrookings. We live 500+ miles away and we know Tim will always be dependable and honest to help her out. He's been a lifesaver a few times for us these past few years. Always a great price with great, quick service. Do not hesitate for a moment to give Tim a call at Hometown - he'll treat you right.

Excellent customer service. Quick and reliable repair on my tire. Will be a repeat customer.read more

Easily the worst Auto Care center in Brookings and maybe the whole state. All the front desk people…read moreare incompetent and offer no help. Brought my girlfriends car in for routine oil change and tire rotation. A few days after we picked it up we noticed the TPMS light was on and her car felt bumpy when driving above 25. Keep in mind this is a brand new 2022 car. We brought it back it for them to check (I lost my tire pressure reader and her car doesn't tell you which tire it is so I wanted them to check all 4 tires but apparently that's unheard of, took another worker for him to understand. the dude literally said "my car tells me which tire it is" as if that is supposed to solve that her car doesn't have that feature) and they claimed everything was fine with the tires so they reset the light. The light turned back on again so we brought it in once again because she was going on a small trip that same afternoon. Same situation, they said everything was fine. Halfway on her drive, her tire blew out so I had to drive 45 minutes to put on the donut. And this isn't just like a regular flat tire, they messed something up bad. Just look at this thing. Never go here!! customer service is horrible, and the repair shop is just as bad.

I don't know about you, but I rely on my vehicle. It takes me and my family everywhere we need to…read morebe. I can't afford to have it out of service for long and I certainly can't afford to have it out of service multiple times while a quality service shop repairs the damage made from the mistakes of a low-quality service shop. And that is exactly why I won't be taking any of my vehicle to Walmart for service work again. What little I saved on tired in no way way made up for the multiple repairs and issues those apparently old-stock low-bid tires caused. I am all for saving money, but you aren't saving a penny when you are sitting on the Interstate with a blown out tire. Look elsewhere for your service needs, you will be far better off in the long run.

After they worked on my carburetor had to take to another shop to fix what they were supposed to…read morefix worst repair shop in town stay away

Brookings ASC quoted me three times the amount for the same repair compared to another shop I…read moretrust. My vehicle also had a disconnected exhaust clamp when picked up, which was not an issue when it arrived. They didn't even mention this issue over the phone. Called to address these issues and they had an excuse for everything. Will not be going back.

So we are driving down the interstate, just a dozen or so miles from home, when we hit some metal…read moreconstruction debris and lost both front tires. Not a good situation to be in. A quick call to Dakota Service and a big flat-bed truck was on it's way to us. A man, who looked suspiciously like Santa Clause, hauled our SUV to the shop for new tires and an alignment. He also hauled my husband who stayed with the SUV. The entire experience was positive with one exception, the price, which seemed a bit steep even though I don't really have a comparison to verify if that is true or not. But in that situation we could have cared less, we just wanted our vehicle and my husband to be rescued after arranging a ride for the rest of us back to town. And Dakota Service was there on the double to do just that.

My son was stranded on the side of the freeway, we found these people in South Dakota because we…read moreheard they were legit. Well they got the car wouldnt look at it for two days.. finally looked at it and said oh we don't know what's wrong with the car that will be $200 + and we only take checks and cash.. So you take 72 hours to not know what's wrong and you charge us over $200 plus.. you don't take credit cards in 2021. This place should have a sign saying we don't know how to fix Toyota's don't bother.. They knew when they got it they didn't know.. I wish I could give this place a -0. Be ware! They are charging people for no service

I purchased a used vehicle "as is" they had listed for 9,995. Everything seemed ok on the test…read moredrive, so I went ahead and purchased it. Two miles into driving it now that I owned it the transmission was shifting very hard and making a clunking sound. I turned around and went back to the dealership. The sales rep took it for a drive to me, and I showed him this hard shifting and clunking. He was very dismissive, but I took his word that everything was ok with it. I headed back down the interstate toward home. I live about 430 miles away. The vehicle made it about 350 miles before the service engine light came on. I pulled over and turned the vehicle off. My code reader indicated a problem with the transmission. It came on after the first time I had shut off the engine, besides the short test drive. It came on the first time after driving more than a few miles and turning it off. Basically, the first time it ran diagnostics after running a while. I did some research on the side of the road interstate. I come to find out the transmission fluid, and antifreeze are mixing together as indicated by finding a "milkshake" looking substance on the radiator cap. I had this dealer fill the antifreeze before I drove out of their lot because it looked pretty low. How their service tech missed the milkshake looking goo on the radiator cap when filling it up is beyond me. Also, I know where the missing antifreeze was... it was in the transmission. Driving the vehicle any further will lead to complete transmission failure. I had the vehicle towed to a local repair shop where I was quoted 10,830 in repairs needing immediate attention. It was too late to save the transmission apparently. The fact that it was clunking two miles after owning the vehicle suggests it was too late when I drove it off their lot. I would guess they reset the service engline light. I find it next to impossible to believe this wasn't an issue until I drove it for two miles. The chances that their own service department missed this issue are slim when this seems to be a very well known issue with these vehicles in their industry. I am convinced they knowingly sold me a vehicle they knew was on the brink of capastrophic failure. I waited to post this because I assumed based on other reviews that they were a reputable business that would at least help with cost of repairs. I've read that most reputable car dealerships will offer to pay 50% of repairs even on as-is vehicles in this type of situation. Not Brookings Auto Mall. They finally got back to me after 5 days of being without a vehicle. They will not be helping me out at all with the cost of repairs. Not a dime. It seems I am going to end up paying around 21k if I want a vehicle worth maybe 6k. That or I just take a 10k loss minus what I can get for scrap. I was straight up lied to by their salesman about the condition of this vehicle prior to purchase. I should have trusted my instincts when their salesman were giving off that classic used car salesman vibe. Don't be like me... If you are dealing with this business have an independant mechanic go over the vehicle with a fine tooth comb. You can be sure Brookings Auto Mall either hasn't, or may be knowingly pushing a total lemon on you.

They sold us a car without telling us that the Bluetooth does not work. After reaching out about it…read morethat same night they said they would take care of it for us. After we took the car back in to get it replaced they continued to charge us over $1,000 for it after saying it wouldn't be any extra charge. They simply decided they didn't want to pay for it. And there is no communication that goes on within the dealership so it is very difficult getting anything figured out. They told us that the Bluetooth is not something they usually check when inspecting new vehicles they get. So even if it doesn't work they won't bother to check but still advertise it works. They may not have known it did not work but they were no help in fixing it or making it right. Don't do business with them we are very disappointed.

in the fall of 2023, I had a turbo go out on my 2010 Ford Flex on a trip somewhere between Sioux…read moreFalls and Brookings. When I arrived home engine oil was blown all over the engine compartment and the engine had 1.5qts out of 6 left. OIl was filled & car was driven to GP Auto. Jamie (rep at front desk) was told what happened, notified of concern of internal engine damage, asked to diagose & determine if there was internal engine damage. GP Auto diagnosed the front turbo was out and after listening to engine believed there was no internal engine damage. They qouted $2000 to replace the turbo. Due to the car not needing to be utilized it was decided to let the car sit over the winter. In late spring of 2024 I spoke with Jamie & made him aware I wanted to pursue fixing my car but remineded him of possible internal engine damage & to investigate before replacing the turbo because if engine was damaged I do not want to stick $2000 into it . They said it would be a bit & I said that would be fine. A month went by & I inquired where they were at with it & I was informed it would be another couple weeks & again reminded them of the possible internal engine damage. The shop was contacted approximately one month later & again told it would be several weeks. Approximately three weeks later they still had not contacted me, so the shop was contacted again & they said it would be several weeks. And at that time Jamie made the comment "it sat all winter what's the rush". Another shop was contacted at that time & they said they could get it in approximately a week. Jamie was called back & was informed I was taking it elsewhere, he then said he could get it in within the week. Jamie was again reminded of the possible internal engine damage concerns & asked to investigate. The car was repaired. After driving it home from GP (approx 3 miles) my boyfriend drained 1 qt of oil & replaced with Lucas oil stabilizer. The car was driven in town for a week consisting of trips of 4 miles or less. At approx. 40 miles into the first trip on the highway the engine starting knocking, the vehicle was hauled back to GP auto for them to investigate. Based on the mileage on the shop ticket & current odometer there was aprox 150 miles on the vehicle since taken into the shop. GP Auto determined the bearings were damaged due to running low on oil so the engine was shot. Jamie was told we were not happy that the turbo was installed on an engine that was shot Jamie was asked why that was not found when they investigated the engine for damage and how they determined the engine was not damaged to move forward with the repair. His response was "we started it and we listened to it how else was I supposed to tell". The quart that was drained was in a container in my boyfriends pickup out in front of GP Auto. My boyfriend asked Jamie to come out & look. Metallic could be seen in the oil. Jamie was asked if the mechanic drained the oil & inspected for metal flakes before repairing the turbo. His response was sounds like you are a mechanic why didnt you fix it. He proceeded to walk back into the building and told us to never come back. We didnt even get the point of discussing what we expected. As requested I will never go back & want to warn others of my experience and how this business deals with customer compliants. Note we were repeat customers of this business in the past

I've had this shop fix many of my vehicles and they always get it done right and in a timely…read moremanner! Very friendly as well and are easy to work with! Would recommend to everyone!