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Recommended Reviews - W F Electrical

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5
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15 years ago

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Serviceteam - Fitting carpets and stair runners

Serviceteam

(5 reviews)

Soho

Very poor experience with Serviceteam. They damaged my sink whilst installing an Insinkerator and…read morerefused to fix it claiming that their 'warranty' didn't cover collateral damage. I would warn everyone against using them and wish I had not.

Overall, I had a very bad experience, and this would have been a lower rating if not for Kevin…read more(handling logistics), who was great and resolved things. I had three central heating and one combination radiator installed. This meant the plumber would have to do some electrics. I sent a very clear and detailed document outlining the radiators' specs, sizes, and where I wanted them. The plumber came three times in total (I later learned the plumber hadn't received/read them). For two visits, the plumber had a bad attitude, largely because he was annoyed to be doing electrical work. The third, he was normal, but he was only there to fix a leak he had caused. Details below: - As mentioned, he had a bad attitude overall, not something I'd expected, having used the same plumber from them before (that time, he was normal). - He installed trunking for the electric wires. He did an AWFUL job and put no corner pieces in the joints. Then had the audacity to tell me that they don't make corner trunking. I simply had to point to some in my kitchen. This trying to pull the wool over my eyes and talk down to me, he did multiple times over the three trips. - We had a large Victorian-styled radiator installed. But despite its large BTU, it wasn't getting hot. He claimed that they actually weren't very good and I should have brought a different style (he blamed me/the radiator a few times). On his third trip, he tried to rebalance the system, again claiming they were bad. Little changed. I since got in a new plumber (different company), who instantly told me that the radiator had been installed the WRONG WAY AROUND. This type of radiator has a baffle, so it could never reach full temperature the wrong way around. I was shocked at the Serviceteam's expert plumbers' incompetence. Plus, I was now further out of pocket. - The plumber came back for a third visit because the pipe he installed for one of the radiators was leaking. However, before accepting that it was his work, he blamed the pipework in the house, and it took me ripping up the floor and removing a whole bathroom cabinet before he accepted and fixed the obvious leak. - He also strongly encouraged that the pipework he installed for the radiators be done in a certain way. Faster for him but definitely less pretty. I accepted it at the time as I just wanted him out of my house, but I have since regretted it. Lastly, the company takes AUTO PAYMENTS! A warning because they took the remaining fee despite the fact that I was extremely unhappy with the results. This meant that I had zero control over the situation and had to accept their timelines and hope someone would come back and finish the job. Regarding the terrible trunking, a month later, an electrician came around and finally fixed it. They did this in 10 minutes. As you'd imagine, the value for money was not worth the stress. I had given them a three, but rereading my experience, I had to drop it to 2 stars. Sadly, even if the logistical support staff are good, if their workers perform poorly, it reflects badly on the whole company.

Pimlico Plumbers - Guttering cleaning

Pimlico Plumbers

(110 reviews)

Southwark, Vauxhall

Very good service! They are pricey, but they are doing an excellent work…read more I had a problem with the boiler (there was no hot water) and the engineer promptly fixed it on a Sunday morning. He also explained the cause for some other heating related issues in my apartment which was very helpful. Also when calling them to visit my flat I didn't have to listen to music and/or speak to a robot for XX minutes before talking to a human. I immediately spoke to an operator which was great because I hate wasting my time waiting on the phone.

The most awful service I have ever experienced…read more Apparently, you cannot give 0 stars, which is a shame, as Pimlico do not even deserve 1 star. Incompetent administration, an engineer who lied and a complaints process which is basically them deciding that you are wrong. As others have said it's £150 up front. The engineer turned up, worked about 5 minutes and said everything was fine. 3 days later the leak started again in exactly the same place. Pimlico said I would have to pay again to get someone to look at it and that their engineer had advised a replacement which I had refused and that it was all detailed in the engineer report. Of course, I had never received the engineer report as they had the wrong email address for me, and if I had received it, I would have challenged the false statements the engineer had included in it. I immediately made a complaint, which they dismissed as they had video evidence that supported the fact I was lying about what the engineer told me. They didn't follow their own 3 step complaints process, they are not a member of any external ombudsmen or complaints scheme. So, when they defraud you and dismiss your claim, you have nowhere to go. Oh and of course they later admitted they didn't have any video evidence and claiming they had was a mistake, but they still didn't refund me the £150 or admit any wrongdoing. Literally the worst company I have ever dealt with.

Heat Light & Power UK Ltd

Heat Light & Power UK Ltd

(4 reviews)

Peckham

Keith and his team are the most effective and professional servicemen I've ever met. They will do…read morean assessment first, then provide a detailed quote explaining what they are planning to do and why. They make complicared things easy to understand. I can thoroughly recommend them. Best to contact them well ahead of time, as appointments can be hard to come by.

After over a year of weak showers and inconsistent hot water, I finally faced up to one of the…read morebiggest downsides of being a homeowner - replacing the aging boiler. Decision made, it was time to do some research and find a plumber to handle the installation. Enter Google which quickly sent my hopes for a quick and easy job crashing down as story after story of being ripped off on labour charges or boilers that needed repairs due to faulty installation. Long story short, I found a pretty solid company (after an exhaustive search) called Heat, Light, & Power which provided a clean installation, impeccable customer service, and an overall stress-free environment. I started with RatedPeople.com to locate a boiler specialist with good reviews and found a local plumber with a handful of positive feedback. They offered a free quote so I rescheduled my evening plans to get it sorted. The plumber took a cursory look around the place, suggested an unvented boiler to bring my hot water up to mains pressure, and then left without taking any measurements. A few days later I got the quote: £1,800 with little other detail. Being an avid reviewer and blogger, I find it hard to take things at face value without either having experience myself or reading other people's reviews. So a boiler without a review and scant detail from the plumber (I was told several times to stop asking questions and just accept the quote) isn't really going to work for me. Enter Heat, Light, & Power which got in touch with me through Thermaflow (a top-end boiler manufacturer that offers a free referral service). From the start HLP were head and shoulders above the previous guys. It seems to be a small family run operation, but this is a positive rather than a draw back. Le runs the admin and customer service realm and was a delight to work with. She responded to emails within hours if not minutes and provided a wealth of detail in both the original quote and follow up emails to my questions. Le also efficiently organized both the initial free survey and the installation around my schedule which meant I didn't have to take any time off work. The main engineer is Keith, a friendly guy who exudes a reassuring degree of competence and confidence. He came over for the initial survey and took a close look at the plumbing and electrics and explained in considerable detail why he recommended an unvented cylinder boiler and the type of work that would go into the installation. By the end of the survey, I actually felt as though I knew a good deal about the boiler and works required so for once was without any questions. During the installation, a similar degree of assurance was provided with Keith being onsite to supervise the installation and ensure the disruption was kept to a minimum. Although the work took two days, they were careful to leave the flat clean after the first day and store the equipment out of the way to the point it was barely noticeable. When there was a minor leak from a fitting the day after the installation, Keith rushed over at 7.30am to sort it out and offered to come back if there was any damage (thankfully there was none!). A couple of key things that really distinguish these guys from the usual mob is that a) they turned up exactly on time and b) they didn't try to up sell or install unnecessary equipment. I had actually asked for a timer which wasn't installed as Keith didn't believe it would be cost-efficient given the tariff I was on. That's a fairly rare quality that they'll go against an order if they believe it to be unnecessary expense and I appreciated it. Keith also fixed my kitchen light switch for free as he said it was a simple 5-minute job - that's above and beyond for taking care of your customers! It's been about a month and so far no problems. I'd definitely recommend these guys to anyone looking for plumbing or electrical work and they'll be my first call for any future projects!

W F Electrical - lighting - Updated October 2026

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