After a long but agreed to wait for a bathroom installation work began on October 2nd. Two weeks…read moreduration, naximum. Work began October 2nd. Today, October 19th the tiling isnt finished and NOTHING has been installed. Installer keeps taking days off, leaving his tools and all the fixtures littered around my house. He knows its stressful but he doesnt mind. Wickes installaton manager doesnt respond

Think of DIY? This Edmonton store very nice place to think of, moreover nice customer support. Had…read morean issue with a product refund but with the help of Manager 'Rahman' nicely done. Great deals with Popular Brands products. Recommended for beginners or professionals. Happy shopping.

We had a fantastic experience getting a full house stair runners done. Danny is the best! He went…read moreabove and beyond to provide a great service with personalised care and attention to detail, on a very tight time frame. The fitters were also great. Highly recommend.

Such a messy group of guys. You order something then if you…read moreneed to chase up your order they are in four of them not knowing about each other work or agreements. What more to say?

Surprised to see someone to post such misleading comments about this company. I have personally…read moreused this company and have found them to be very professional. Their service was outstanding, a sentiment echoed by other customers on various platforms. Which is why I went with them originally. They exhibit courtesy, helpfulness, and hard work, and consistently deliver high-quality workmanship. I am thrilled with the redecoration they undertook in my home.

Costa did some work at my home and I am so disappointed with the work, it is awful…read more The paint work and plastering are extremely patchy and lumpy and a complete eye sore. It just seemed like they didn't know what they were doing but they claim to be experts in decorating, which is questionable. Also, they damaged my flooring as they have made massive dents in the wooden flooring and they didn't even mention that they did this as they thought it was acceptable to do this. My heart dropped when I saw the flooring like this. There was no care for my personal belongings, I asked them to cover my personal items up properly but they either didn't bother to put the plastic sheet over my items or they would the plastic sheet down whilst doing lots of messy work. Also, they painted the front room in two different shades of white and the plaster and paint work looks messy and not to a professional standard. They even damaged the heating monitor, which controls the heating and I had to call an engineer to fix this and this caused me to have no heating during the cold weather. I told Costa that he broke the heating control and he just looked at me and said nothing, which I thought was rather odd at the time but I could tell by his face that he knew that he had broken the heating control monitor. I have severe asthma and was forced to sleep without heating and I told them I have breathing problems but they didn't care at all. I am very vulnerable person. When they want your business, they seem to be nice and all smiles but when you tell about the mistakes that they have made with the work, they are not interested in listening at all. I have had a terrible experience with this company and unfortunately, I cannot recommend them.

I bought a sofa from Ashburn they delivered within a week, on a Saturday, and were incredibly…read morehelpful and friendly. Couldn't be happier. We'll see how the sofa performs over the next couple of years, but the service and value was impressive.

I had some carpet fitted by this company, and the service was flawless. I'm very happy with the…read morecarpet and the service. Highly recommended.

the team at unflatpack are great and very helpful. I now have a fully fitted wardrobe met to my…read morespecifications and Tiger the fitter was very professional and did a great job. Overall very happy with the finish and service.

I had a visit booked on Saturday. When I phoned the guy up to check where he was, he was most…read morelikely drunk. Or on crack. Maybe both. Emailed and left message to the office and they couldn't even be bothered replying. What an ordeal! Don't, just don't.

Can't recommend this company effort. i had a problem with my lights, they were there with two hours…read moreof my call and i was happy with the price i paid.

***DONT BUY FROM THIS COMPANY***, THEY ARE CON ARTISTS. A BIG COMPANY WITH NO MORELS…read more In the month of January 25 / 2026 myself and my wife purchase a kitchen from wicks in staines upon Thames. My wife and I were introduced to a lady called Charlie We were told she is a professional kitchen designer.(****SO WE THOUGHT***) Charlie came to our house and measured our room that was ready to have a kitchen fitted We then had a meeting with Charlie to show us the plan that she had come up with .My wife chatted with her about different options. Going by the design plans that miss Taylor had set out a professional design kitchen(****SO WE THOUGHT***) we ordered are new Kitchen at £15,375.0 at a discount cost and my wife was over the moon and couldn't wait for it to be delivered. Some weeks later the kitchen arrived we check for damage as the delivery driver said you better check them over as a lot of stuff gets damaged in transit also they did drop quite a few box's when unloading the lorry and there was indeed quite a lot of damaged to some of the units,doors, cabinets ETC . I made a phone call to explain there was damage on the units doors ,drawers etc but as the fitters started to build them this is when we then realised the units did not make up square they were not cut properly, Meaning they did not fit flush to the wall. Yet another problem We then discovered that Charlie measurements were incorrect along with the units my wife had asked for were not incorporated within the design Meaning that the kitchen we had was not going to fit properly and had different units a huge error on Charlie's Taylor's part We made a phone call and a few trips to wicks we sent emails To start with we were ignored . We were then asked to send pictures ,we did this sent over 40 pictures We were then asked to get the barcodes off the boxes the units came in We did this I had to continually explain that the kitchen didn't fit and that the units do not make up into square cabinet,just a load of cheap rubbish. The only thing wicks would acknowledge was that some of the units had been damaged This dragged on for so long I then asked for a full refund and to return the kitchen All this time and still not once had anyone suggested for a designer to come to our house and look The way I have been spoken to is disrespectful. unprofessional,rude by a gentlemen at customer services called ***MR KING**** I feel that certain Members of staff are trying to use bulling tactics one being ***Mr King ****I feel they have been treating my wife and I like lesser humans This is deeply invalidating, and exhausting. We are in talks that involve people that are meant to be in a professional environment. We both deserve basic human decency, respect, and to feel completely valued and heard but that's only happened by one person at wicks called Nathan who has worked so hard but sadly he has been ignored by his own customer services team as well. I have been told it's tough luck and as I signed a contract when I didn't. Even if I did if someone makes a mistake they should put it right. At no point have I signed a CONTRACT and they will not show me this signed contract, they say they have. That's because they can't because they don't have one. Had I of signed a contract how then does that give your manager and customer the right to speak to me in that manner i thought that wicks was a reputable company it's clearly NOT TRUE!!!! . I have not asked for anything out of the way Wicks has provided a very faulty kitchen that I am asking for it to be put right . Wicks sent a designer to my house that made an error. I am asking for that acknowledgment and for it to be put right Due to us having no kitchen and living off take aways and sandwiches, and BBQ for 4-5 months the stress it has caused my family with two children. And Wickes constantly ignoring me or telling me I have to spend more money to sort there mistakes out.And Mr King from customer services repeatedly keeps telling US to go to the home furniture ombudsman and I have all this on Email so you won't get away with ripping the British public off. WE ARE NOW IN JUNE AND STILL DONT HAVE A KITCHEN. They have no care about their customers in anyway, as far as I'm concerned Wickes only want your money and nothing else. SO FOR YOU ALL TO SEE of what wickes are doing to the general public I.E RIPPING US OFF ,PLEASE FIND THE FACE BOOK PAGES Where you will find other people who've had the same experiences as us if not worse experiences and you will find mine on there.

Helpful staff, thank you for carrying the heavy package to my car. I do think the shop could…read moreimprove their knowledge when it comes to getting advice for using certain screws for wood vs wall, etc. I'm a bit lost when it comes to that sort of DIY and it would've been good if they had a knowledgeable person to talk to.

Guys did an amazing job at my place and I'm really thankful for their hard work and efforts!…read more They had the whole apartment covered in not time, without missing a single detail. The report was really nice and both me and my landlord were satisfied.

I can honestly say that these guys did a great report. I was looking for a new apartment and…read moreappointed a meeting with employees from Property Inventories and the man who was offering the place. Both of us were satisfied with the work, the guys had the whole place covered really fast and had everything in details.