Loved the hotel. I didn't have a lot of time to fully explore. The pool area was large and nice to lounge around. The room was modern and a very comfortable bed. Streaming on TV. Full size spa products. A makeup mirror was built inside the regular mirror. Nespresso machine A tub for two and a rain shower option. Don't forget the bubbles and the bath salts. The area is close to many restaurants, grocery, and bars. read more

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Mixed reviews but def worth a discussion- let's start with the Perks of what you want - - if your attending the concert or event , this is most likely the easiest place to stay for convenience - - people are super friendly and extremely professional. - Rooms are basic - and the bed is really comfortable - if you wanna just walk the area for a bite , it's convenient with clean and safe area . - I will add that the manager Oscar is great and awesome and he would be the only reason I would return- I can tell why he's the manager because he knows how to fix issues instead of like others are more focused on just apologizing and trying to look professional but actually don't fix anything- Cons- - the hotel is expensive for what the rooms are - nothing special - hidden charges , I booked through booking and was charged a destination fee - okay no biggy - then upon arrival the hotel asked for a debit or credit card for incidentals, however they also charged me 2 - 81$ destinations fees . So already I've been charged almost 400$ in a destination fees- - then upon arrival, the parking charges 60$ a day for parking - which actually is alittle more than 60$ bucks a night because I received another 160$ charge on my debit card for 2 days of parking during my stay. They will tell you that you can park in the garage for 30$ a night but will be charged 10$ everytime you leave so .... I'm not sure if that's a sales pitch or what but I almost regret leaving the hotel in charge of my debit card . - I wasn't aware that I had any breakfast credits or features from anyone, the only thing I know if I had to buy breakfast and coffee during my stay- no one volunteered that Information to me until I called with a problem. - upon checking out I specifically asked for an itemized sheet showing all charges to me before leaving and was told they didn't have it and that I would have to get it from booking.com - the only way I knew about the additional charges was from my accountant saw were I was charged 3 times , same time, same date , same amounts from the hotel and then charged again by booking.com. - This is absolutely unacceptable and untrustworthy to customers - and is extremely unprofessional in business. It looks tacky and cheap when charges are hide , and kept behind the scenes. Again , I will say that the manager Oscar held a great conversation with me and we came to an understanding. For that , I will not put 1 star. read more

I think I had higher hopes than what I experienced but the hotel itself is fine. The positive: location, location, location! If you're going to an NBA or an NHL game, there's no other hotel you'll want to stay at. The arena is literally W's neighbor. The decor is another positive. It's definitely a big hotel that feels like a boutique hotel. The entire property is super cute but at least one aspect of my room wasn't very functional. The fine: hotel employees are professional. Not very warm or friendly but they're fine. The not so fine: the room is very cute and boutique but the shower doesn't have a traditional door. Imagine more of a partition. Luckily, I was staying alone but if I were going to stay with anyone, it would be a significant other. My overall take is, that if location is important to you and you have the resources to stay here, then stay! read more

Why 3 stars? Because it was convenient for a Mavs game, but the price for parking is insane. --- --- --- I was in Dallas for less than 24 hours, for the sole purpose of going to a Mavs vs Cavs game, so when I saw that the W was right next to the American Airlines Center, I quickly made my decision on where I'd be staying. My seat in section 310 was legitimately about 500 steps to my bed in room 1010. I've never had a more convenient experience for a sporting event. You can legitimately throw a baseball from the front door to the W to the front door of the AAC. However, I woke up the next morning with the bill emailed to me and parking came to $60.62. It was valet, so I tipped $5. $65.62 to park my car from about 6pm on a Friday until about 9am on a Saturday, in Dallas, is clinically insane. If I could have done this over, I absolutely would have just stayed in another hotel and taken a cheap Uber ride over. As for the hotel itself, I have a couple small gripes: -The shower not having a door is just dumb. I was cold even while sitting directly under the water stream, when it was as hot as it could be. And the water pressure on the rain shower heads is always bad - this was not an exception. -The bed and the pillows were a bit soft for my liking, but I recognize that's personal preference. -There was no way to completely close the curtains, so there was always a sliver of light peeking in. I tried for a long time to get the curtains to fully blackout, but I failed. Overall, I did enjoy the convenience of basically zero commute to the arena, but it deeply pains my soul to pay that much for parking. read more

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If you're going to Dallas for an event at the American Airlines center, this is the place to stay! Literally just steps away from the arena and full of amenities of its own. Valet parking was easy, check in hassle-free, and the room large and modern with in-room Nespresso machine. We stayed for less than 24 hours so didn't get to use most of the amenities of the hotel but we did visit the bar and lounge. The main bar was closed for a private event and we almost didn't see the other bar due to no signage and a limited street presence--and we would have missed a lot! Ryan was behind the bar and welcomed us like locals, making conversation and cocktail recommendations to patrons. We sat at the bar and felt as though he was our own personal bartender because he was so engaging, but it wasn't just us--he made sure to visit tables and engage with customers there also. This is a great spot for a low-key drink after an event. read more

I was really happy staying here this time above all my previous stays. I really think they have stepped up when it comes to hospitality. You can just tell they do whatever it takes to make sure nothing goes wrong but that if it did they'd fix it asap. They are THE BEST about honoring the Marriott Ambassador late check out status so when we called for our 4pm checkout , not once did they say, "Let me see...oh sorry we have people coming in so we can only do noon." :eyeroll: which we all know is 100% a lie. Bloody Mary Taste Test I have got to say that the Bloody Mary at their bar has to be one of the best, if not THE best Bloody Mary I ever ever had. It wasn't too watery or too tomato-y and if you get it spicy, it's actually a perfect spiciness. 10/10 on this one. The rooms are pretty nice. Just try not to get a view of the darned roof if you can. We asked to be upgraded and had a fun view of Victory Lane and AA Center. We were there for the Stars and Mavs games so staying at the W was PERFECT since we could just walk across the street. Also a very close-by 7-11 and CVS. ALSO A Tom Thumb if needed is in walking distance. Highly recommend this place! read more

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Great location. Strangest room set up I've ever had. No plugs on my side of the bed. No door to the shower area of the bathroom, only a curtain. When my husband showered early in the morning the light shone right through the curtain making the room like day. Ok if you are alone, would not stay again with more than one person. Very strange! read more

I had the worst stay at the W Hotel in Dallas. I'm not even one to write bad Yelp reviews, but it's reached a point where I want to warn others before booking here. Just like everyone else I had this perception the W Hotel was this elite, 5-star type modern hotel. It's quite opposite. Upon arrival, the concierge was nice and explained all my benefits through Amex. Upon arrival to the room: - No welcome basket through Amex (that they said would be in my room ready for me). After I called and expressed my concerns, they said the next morning when the kitchen opens, they will send it up. Never got it; which is fine, but it's the addition of things afterwards. - Shower drain not properly draining the water. It took 20-min for the water to go down. - I can literally hear my neighbor snoring from the other room. There is a connecting door between the rooms. It just made me uncomfortable. - No one explained how room service could be ordered or where was the menu. - Booking a spa appointment made no sense if you planned to charge it to your room for the Amex credit back. It doesn't allow you that option, rather to input your cc details. - The view is dirt and construction. - The pool water was mucky, and the glasses surrounding were dusty (hence the construction, go figure). - They don't have any type of snack bar or lobby treats. I don't even mind buying them. They just have green apples in a large basket. - Hotel front desk doesn't want to be bothered or of much assistance unless they have to. I get it, it's the service industry, it's not the most ideal, but I was pleading for them to give me the rundown on where the pool/gym was, hours they were opened, etc. just basic info that I didn't have to go googling for. - 5:45pm there's not one host/hostess to get me seated for the restaurant Villa Azur. I waited there patiently waiting staring at every hotel front desk staff and any person that walked in the restaurant. Eventually, I just sat at the bar and waited. 10-min later, a nice bar tender arrives and takes my order. Overall, the views are nice and the location of the hotel is convenient. But, for the price you're paying - pay a little extra (if that) and stay at the Ritz or somewhere where I'd believe you would have a more pleasant stay. You're just not really welcomed here or treated like a guest. I really do want to give every business a fair chance, and was hesitant in even writing this review, but I figured corporate wouldn't care, but maybe it could help save someone else from booking. read more

W Dallas - Water won't drain right away - Hotels Near Me - Dallas, Texas

Front desk staff were very friendly and were gracious to allow us to check in early. The valet service was very nice as well. We got to our room and it was very clean and not run down. We would stay here again. read more

This is one of those I have mixed feelings about. The hotel has a very young, hype and trendy vibe. It definitely gives rockstar vibes. The common areas are in need of some care, you can definitely tell the hotel was built almost 18 years ago and it seems like they haven't renovated since then. The pool is spectacular. I can't rave enough about this pool. The staff was very attentive. Location is very good, especially if you are going to an event at the American Airlines arena. I will say it is overpriced. We paid $60 for valet. $23 for an old fashioned made with Bulleit...I don't know about that. All drinks are minimum $18 and the food was a little pricey too. Yes, it's a nice place and I would expect the high prices but definitely not luxury prices, because it's not luxury. read more

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Shiny on the outside, but that's it. The AC does not work in the entire hotel (stay was on a weekend in June) the elevators are hot (other guests also complained) , the rooms were hot, the halls where our wedding party was , was hot. Despite telling management, sending someone to "fix it", nothing changed. Who pays hundreds of dollars to sweat all day in your hotel? read more

There's no place better to stay if you're in town for a Mavs game or a concert at the AAC in Dallas. The W Dallas is literally across the street. Depending on the room you get there are balconies the look right over all the action. The staff is super friendly. They have no food options (not even candy machines in the middle of the night) so that's a little odd... they used to? Maybe it's a covid thing. But hey I love staying here and always will. read more

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After trying to surprise my partner with a romantic getaway for Valentine's Day, I chose the W hotel. When I chose the W hotel, I had selected a certain room and then they offered me inside the website and upgraded to a better room. I thought that was a great idea, so I went ahead and Upgraded only when I press the button there was no going to the next page. There was no add onto my account so I called them the lady at the concierge and the lady handling reservations at 5:06 on 11 February was horribly rude and disgusting and I highly suggest that she no longer work there as she would not help me out she threatened to charge me for the first night because of something on her part, she would not help me. She called me a F word and told me that maybe I should go somewhere cheaper when we have Spent in the last year over about 10 grand in hotels for travel for everything with Marriott. We will never be doing this again. Attached is a video showing the conversation showing the issue and letting you know that you have an employee that needs to be let go. we will not be staying there. I've actually changed my credit card so you cannot charge it and good luck to you. We will never participate in Marriott and we will never participate in the W in Dallas. You guys are disgusting and horrible Service, and filled with lies. This is the room that they offered us for an upgrade that when we clicked it they wouldn't allow us to actually upgrade after we had already paid $1500 two nights read more

W Dallas - Hotels Near Me - Dallas, Texas

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We decided to come here for our 12 year wedding anniversary, the rooms were nice, the front desk staff was friendly. read more

W Dallas - Hotels Near Me - Dallas, Texas

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If I could give this zero stars I would. Not only did they not mention that the hotel is under construction when we called the front desk, we also reserved 2 King rooms. Only 1 was available as there was some basketball event. Perfectly understandable, they told us to check back downstairs the next morning. Which we did, and they were rude, from the look on their faces, their attitude. I was kind of shook and speechless. To the point I'm going to change hotels. Not how you treat any guest especially a platinum elite guest. The W in south Florida is amazing, beautiful, great service etc. I absolutely love it which is why I picked this hotel. However this place is a Dump.. it's a bandaid renovation with sub par everything.. if you're looking to be treated like shit this is the place to go.. Update we left the hotel after night 1 of 3 and are staying at the UpTown Marriott. What a difference!!!! Beautiful, New and amazing service. read more

I went to the w, I was treated horribly. the bar service is trash and the management is unresponsive. I spoke to the manager jeanie about the terrible service but It was clear she was part of the problem. read more

I stayed here during Christmas for a mavericks game because they were so close in proximity. I will give this place 3 stars. For THE W, I thought I would be blown away but it was just nice. THE STAFF they were great! Very friendly and got ish done. I booked two rooms and they were very nice and moved them right next to each other. They also have storage for luggage if you're checking out before a game/event. THE ASTHETIC The rooms were interesting. The bathroom and bedroom were separated by a curtain and there were older fixtures (smoke detector) and some interesting black miscellaneous fixture on the wall. Overall it was...meh. PARKING So there's a parking garage across the street if you don't want to valet park. It's about 30 bucks a day vs 40 valet parking. If you're staying more than one day, it's probably worth doing valet for convenience sake. FOOD It was Christmas and we ordered in. We got a fruit tray and an assorted breakfast dessert tray. The fruit was sweet and fresh and the pastries were divine. They left off something we ordered but they didn't charge so we didn't bother. Overall, it's nice for the convenience to American airlines, but save your money and walk a few more minutes if you're looking to be blown away. It may have been fancy in its day, but overall just a nice hotel. read more

We recently stayed a night at The W. We only had time to stay the night and leave early the next morning. The room was an average room but the bathroom was not enclosed and separated only by a curtain. I'm not sure what process the hotel has in cleaning a dividing curtain that is used so often. (The toilet was enclosed. ) The room felt like an average Marriott Hotel room and the bed was comfortable. I'm glad we stayed and we might possibly stay again and walk around the hotel to explore more. read more

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The W Victory was really pretty average. Our room with a view was to a large construction site. The entrance to the hotel was also under construction. There are 2 bars and a restaurant on the 1st floor, but no restrooms. The room was a bit odd too - the entrance to the room is into the bathroom. I guess that is fine if you really gotta go! It all just seemed a bit overpriced for what you get. The only redeeming quality was the proximity to American Airlines arena and the staff was friendly and helpful. read more

Booked this hotel for my wife's and my anniversary. Started doing some digging to figure out that the majority of the rooms at this hotel have bathrooms that are not separated by walls... but separated by curtains. If you look at the pictures of the room via the Bonvoy app or on the website, you will NEVER know this. I only found out by checking Yelp prior to our check-in. Tried to call to cancel the reservation, and I was informed of their 72 hour cancellation policy and that I would be charged one full night if I cancelled within 72 hours to the check-in date. We wound up altering our reservation to only 1 night so we can stay somewhere a bit nicer for night 2 of our weekend getaway. Please keep this in mind before you book. read more

Customer service is 10/10. Would personally like to thank Rachel from guest services for making my girlfriend's 30th birthday so special!! Staff here was so friendly, attentive and kind. 10/10 experience and Rachel made it that much better. read more

Overpriced hotel . Bars are really nice and staff great . Room smells musty , no housekeeping service and we were out all day . For the price you pay they should give you more than 2 small bottles of water once upon arrival . No hooks to hang your towel on or place to put your toiletries in the shower . Magnifying mirror is attached to mirror over sink and literally you have to lean into it to see . Should be on an arm . I've been in many hotels and would not stay here again . It is close to the arena and it was near who we were visiting but that's it read more

The pool is the hero here, let's get that right. You're coming for the neighborhood, the pool, the smart decor, and great staff Other pros: in-room dining is excellent, great bartenders Cons: fails on BASIC expectations. Bed (indented Beautyrest) is below standard for this price, shower (choose between much too hot and lawsuit hot) is below standard for any price Hotel isn't living up to the quality of its staff; one night max for me read more

The Poor Reviews are true. Outdated and Ant Infested. Valet took 30 mins to retrieve vehicle for early check out due to only on valet on duty for W Hotel and W Residence. Cleanliness and Efficiency is not priority. There are better options for a Top Tier Stay read more

The roommate and I went to Dallas to visit a friend and watch a basketball game. Since our friend lives super close to American Airlines Center, we decided to stay at the hotel across the way from him. We checked in on Monday, March 20th around 3pm. We stayed for two nights and checked out on Wednesday, March 22nd around 5am. WONDERFUL ROOM: These signature rooms feature cutting-edge Southern décor that ranges from snakeskin-patterned drapes to jewel-toned hardware. Custom amenities and top technology, like Wireless High Speed Internet Access and a 42-inch LG TV, W beds and an open-concept bathroom--home to Bliss lemon + sage Sinkside Six bath amenities and either a glass-enclosed rainforest shower or tub. *Bed types: 1 King Bed *Room size: 414 square feet *Features: City Views *Amenities: Air Conditioning, Flat Screen Television, Phone, WiFi We got assigned to Room 607. I asked for the highest floor possible, so for the basic room, I guess that's what you can get. We at least got a city view though. (The girl who checked us in did say the hotel was fully booked, so that may be why. She did offer us a room on the 7th floor, but that didn't have a city view.) Since we booked this trip so last minute, we used points for the two nights we were here. I believe otherwise, the room ran something like $350+ a night. Honestly, we didn't spend much time at the hotel, but the bed was comfy and the room clean. The open concept bathroom was fine for us, but it could be weird for people who aren't as comfy with each other. (The stand up shower had no door which I found very odd.) There is a curtain to separate the room from the bathroom area, but it's not very private. The hotel provided one robe (not sure why it wasn't two) and Bliss toiletries which was nice. Face wash included which was a nice perk! There is an infinity pool on something like the 16th floor. We went up to look at it, but never had an opportunity to use it. Nice hotel and great location if you plan on going to American Airlines Center. It can be a little pricey though. Really glad we had points to offset the cost. Otherwise, not sure if it would have been worth it. read more

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My job brought me here to host a high end event for IT professionals and unfortunately it failed to meet expectations. The place is aesthetically pleasing, but lacks quality service. Our paid AV wasn't working and guests were left in confusion because of request for signs weren't accommodated. Printing and other services hotels weren't provided. The Villa Azur manager was quite unpleasant to repeated guests. The best part of our night was a waitress named Nina. I hope management can get things together. Truly, I don't think we can host another event here. read more

The room was nice, the bed was super comfy and the valet was nice and helpful! The hotel was close to a 7-Eleven, Starbucks, and Perot Museum, which is nice. Went and walked around after dinner and just explored. Overall, had a nice weekend! read more

Stay somewhere else, had additional $700. Charged to my card after check Out. This was on top of what I paid for my room When talking to the front desk, supervision On the phone about this Lacked the ability to explain along with poor professionalism as a supervisor.. Sad part is you get the impression of something shady going on. If you do stay here, make sure to get your bill printed on check out along with email. If you do have to dispute them, do it on a 3 way. Call With your financial Institute, they get really upset. Most likely this will get resolved is just a complete headache This is the first bad experience I have had with this hotel chain. read more

Not a good experience, this place gouges you with everything. They will ask you for your credit card and charge it after you pre-pay and then your left with disputing charges from extra room tax or bar tab (that you pay with your own credit card). Really, Really bad. I would save money or spend more and go somewhere else better. read more

I would never book a reservation at this hotel again. Recently I was forced to cancel a reservation with in their 3 day cancel policy and even though I gave a loyal hotel chain frequent guest., Gold Status, the front desk manager Rachael refused my request and I had to eat the $ 500 expense personally even though this was a business trip as my reason for canceling was a family' emergency. This type of behavior towards loyal guests is a disgrace and I am canceling 10 coward reservation I have with W hotels!! read more

**BED BUGS****My husband woke up with bites on his ankles. Which looks like bedbug bites. I didn't think much about it until I got the same bites on my leg. The messed up thing is I did not notice my bites on my leg until we were checked out, I was on the airplane on the way back to Vegas and my leg was itching me I pulled up my pants and saw that I had been bit as well. I was sure to call the hotel once we landed back in Vegas to tell them that room had bedbugs by that time it had been several hours since we checked out. I did not notice my bites until we were already gone from the hotel. I made the front desk aware that there might be bed bugs in room 502... Amongst going home I had to take all of our nice clothes to the dry cleaners spending over $100 there plus not to mention how tedious we had to be on wiping down all of our luggage's and washing all of our clothes in hot water to be sure that we were not bringing back bugs from the W hotel. This was on Monday, October 11 when I made the hotel aware of the bites that we both had on our bodies. Their hotel was the last place that we slept. This picture is taken in their hotel room that is the carpet in their room at the W. It is now Wednesday, October 14 and Sarah from the claims department at the W called to confirm to me that the room was inspected and there were no signs of any bedbugs or any pest, that it came back negative for any bugs in-site. I'm sorry I find that hard to believe. But I do understand as to why they would call me back and tell me that. It's just a joke! I was trying not to leave a review, but I feel the next person should be warned. The hotel needs to be thoroughly cleaned and it needs to be renovated!! I haven't been able to sleep with out itching myself to death, knowing I was sleeping in that bed at the W for 3 nights and there were bed bugs, it's just disgusting!! The way they handled this situation, was almost as if I was making this mess up!! Sarah responded to me "well I know this is not the answer you were hoping for" in terms of the room being negative for bugs.... Literally girl bye!! You guys are full of it!! Save your money!! Book at another hotel!! Especially if you don't want to be eaten up alive while you sleep from disgusting bed bugs!! Not something. You expect from a fancy hotel charging over $500 a night smh!! Completely disgusted!! read more

W Dallas - Hotels Near Me - Dallas, Texas

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We decided to stay here for the 2018 New Years celebrations. The service in the hotel was friendly and the food and drinks were Fantastic. If you get a chance to eat in the Cook hall have the chicken nuggets- they taste very similar to chick fil a! So good! The room we stayed in was clean and trendy however, the bed was very hard- husband loved it, me not so much. The best part was the valet. They were very attentive and if I could I would give the valet 5 stars. They went above and beyond any valet service I've ever come across. Btw- we are Marriott platinum elite read more

W Dallas - Hotels Near Me - Dallas, Texas

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Just spent $500 for two massages (way overpriced). Massages were good but did not last the full 50 minutes we paid for. Part of the reason we came to the spa was the enjoy the pool for the day. The weather is just a bit cloudy and they tell us the pool is closed for five hours?? No rain or lightening, just cloudy skies. Seems like a major perk of the spa is enjoying the rooftop pool and bar. Will not be returning read more

This was the biggest disappointment of a hotel ever. The staff and manager were rude. They wouldn't give us the suite we booked, and we had to go to one of their small rooms. Their breakfast is a joke; all you get is yogurt, fruits, or toast. Go to a Fairfield by Marriott, and you will have a better experience. Also, they gouge you by making you pay for valet ($30 per car). Finally, I am one of the highest members of Marriott, and they don't care at all. We used our points for the rooms, and the manager kept telling me, "we have to prioritize paying customers." Thanks for that, nothing like feeling like white trash at one of Marriott's "finest" hotels... We ran into some friends at the hotel who stayed the same night and they had very similar complaints. read more

The W in Dallas. I spent my birthday weekend here in one of their suites, I had a great time. My suite was super clean and super nice. I got a view of the stadium which I def enjoyed. Anyways I def recommend staying at the W the front desk is super nice and the pool is also really live and nice. Lastly, location is fire since you can walk or take the dart to any bar or restaurant around. Anyways,sometimes staying in nice hotels in my city makes me appreciate it more no kizzy. read more

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This hotel used to be the shit back when Starwood Hotels owned it. It was classy, trendy, and the service offered was off the charts. That's no longer the case. Since Marriott bought this hotel chain, it's become just another Westin Hotel. Even the trendy clientele that once roamed this hotel are gone and replaced with, well, your typical Marriott customers. It's been very disappointing for me. I once loved this place. When that special "whatever whenever" service that Starwood Hotels provided went away with the new Marriott management, so did everything else. And for $450 plus per night, I didn't get the experience I was expecting as before. Next time I'll consider a stay at Hotel ZaZa. Nonetheless, the W Hotel has a great history and one can only hope they can let new management come in and bring it back to the way it was. Otherwise, it'll just become another Howard Johnson. read more

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From the moment we checked in to the time we left, we got the same treatment from the staff members, kind, helpful and knowledgeable, wonderful staff. From the valet men, front desk men to the cleaning staff. It's Memorial weekend so we stayed from Friday till Monday. This is such a great location too, we walked and rode a scooter everywhere! Just a few blocks from museums, Klyde parks, bars, restaurants and if you don't feel like walking there is a bar and a restaurant on the first-floor lobby that are gorgeous! The rooms are beautiful, we had the city view and it's wonderful! Our dog was able to stay with us which made it a real family trip! The room is half carpet half tile so it was perfect! We'll definitely stay here each time we are in Dallas. read more

This hotel is amazing. It is right in the center of everything and right across the street from the American Airlines Arena. The restaurant in this hotel is good. It is quite a bit expensive but the quality is high. Beware: this place is cash only and they will not split the check for large parties. The suites are amazing. We were able to comfortably fit 20 people in one suite. The balcony was facing the American Airlines Center. read more

This hotel is incredibly disappointing for being a W. Aside from a layer of dust on both phones, the iron wasn't working- i needed an extra towel....it's funny because the room service button on the phone read "anything/anytime" and nobody answers for anything any time. I got desperate and dialed the regular hotel number from my cell...shocker, no help. This hotel is not a W standard by any means. The staff is not friendly, they look bored working here. The rate should be $100 for this kind of room/service. The two stars are for location and comfortable beds. read more

BEWARE! I would not recommend staying at this property. I have stayed at this property several times and this by far was the worst experience. Here are a few examples of what happened. 1. The air conditioner was broken in the first two rooms that I was checked into then moved too. The front desk staff service was extremely poor. They showed no empathy for the a/c being broken in the first two rooms. They didn't even offer to help move my luggage after having to be moved twice. 2. Valet took the tip that I gave for retrieving my car but forgot to retrieve my car and was not apologetic about forgetting but seemed more concerned about folks coming from the Mavs game but not current guest of the hotel. 3. THE REALLY BIG ISSSUE- A women came from out of the restaurant screaming because a mouse was running out the restaurant and running around the front desk of the hotel all while one of the front desk agents was running around with a cardboard box trying to catch the mouse. We all know if there is a mouse there must be rats. The worst part is it was coming from the bar and restaurant where food is served. I had breakfast at the restaurant that morning and was disgusted at the whole situation that I witnessed later that evening. Seems to be unsanitary and a rodent problem at this point that was not addressed. You will not have to worry about me ever staying here again. I would recommend that you save yourself the headache and stay else where. read more