This man detailed my girlfriend's Hyundai and for $200 we trusted we'd be receiving a proper full detail done with care and attention to detail. Unfortunately, that was not the case.
The vehicle was returned with visible dirt, dust, and grime still left throughout the interior, especially in the cracks and crevices we specifically asked to be cleaned. A car does not get that dirty in less than 24 hours -- those areas were clearly overlooked during the detail itself.
He later told us that his detailing pick had broken, which may explain why certain areas were missed, but that was never communicated to us during the service.
We did reach out about the concerns afterward, but there didn't seem to be much urgency or concern to make the situation right. While he did apologize the response came across as dismissive and unconcerned considering the condition the vehicle was returned in.
What was also disappointing was the hostility in your response. Instead of addressing the concerns professionally, you chose to make personal comments about our review history and accuse us of trying to hurt your business. Honest reviews are important, whether positive or negative, and our intention was never to attack your business -- only to accurately describe the service we received so other customers can make informed decisions.
(Revised after his response‼)Nobody is trying to damage your business. My girlfriend left a review based on her experience, and I'm leaving one based on mine after seeing the condition the vehicle was returned in. We are two different people who were both involved in the situation.
Saying "everything looked amazing" for a brief moment outside at night does not change the fact that the vehicle still had visible dirt, dust, and grime throughout the interior, which became even more noticeable in daylight and is clearly shown in the photos. A proper detail should not leave behind that level of debris in the cracks and crevices that were specifically requested to be cleaned.
Yes, you offered compensation and said you could come back another day, but when we reached out, there did not seem to be much urgency or concern to properly resolve the issue. Had there been better communication during the detail -- especially about your tools breaking or certain areas not being completed -- we would have gladly worked with you on rescheduling.
The biggest issue at this point is the hostility and accusations simply because honest reviews were left. Reviews are there for customers to share their real experiences, whether positive or negative. We supported your business, paid for the service, and are simply sharing what we experienced. read more