I called to received help from a technician connecting to my work computer VPN from my personal…read morelaptop . The technician Lauren was sharp and unwilling to listen to all the details before adamantly stating that I would not be able to perform the task because the two devices were using the same network . She would not let me explain that my personal laptop was connected to a separate network from that of our work computer . I know I'm not an idiot and I could tell that her tone was annoyed and frustrated . She would not let myself neither my boss that had to step in explain that we had done the task before and just needed assistance with passwords. She was so adamant about the task not being able to be performed based upon the limited information she had. At that point I just wanted to speak to a tech that would listen. Once I called back to explain the situation to Josh that I was wanting to report my experience to her superior because I felt as though she was rude. He became very defensive and stated that he heard the entire conversation and didn't think she was rude and then basically hung up by transferring me to another tech. The point is i was able to connect to my work vpn from my personal laptop while at work , a task that I was told by Lauren could not be done . I was forced to rectify the situation on my own vs. get the proper assistance needed which is why we pay Nation Networks. To help us solve technology related problems .I wish the techs would have taken the time to allow me to explain all pieces involved before telling me that I couldn't do the task .She offered no solution , no alternative and I did not get the sense she wanted to help. Which as a customer you can sense. I think Josh telling myself a long time customer that he overheard the conversation and she wasn't rude was the most absurd response I have ever been given . That wasn't even his place to make that comment . All he needed to do was direct me to someone that could be unbiased to the situation and hear my complaint and get a resolve. I deal with customer complaints all day and I would never tell a valued customer that the way they interpreted an event was wrong and just dismiss them. If I did I might lose my job . I would try to make peace and make the situation right . I hope that superiors will step in and reach out to our company employees because the way we were handled today was completely unacceptable. The biggest point I want to get across is that the reason for the call , the problem i needed assistance with was solved on my own. I was told it was impossible to connect to my work vpn from my personal laptop while at work because Lauren assumed the two devices were connected to the same network but they weren't and she never gave me a chance to share that valuable piece with her .

Veteran Owned! These techs are professional and are APPLE certified! Timely service and great…read morecommunication. Matt was friendly and professional and kept me update on all that he was doing in my iMac! Highly recommend this agency. They have also performed work at the Fractionator I work at as well.

I brought in a laptop that needed a new keyboard as well as some more RAM to help with some lagging…read moreissues I was having while gaming. Corey got my laptop running great! No lag at all, and did an excellent job replacing the keyboard. It looks brand new! It did take longer than I expected it to take but I know that had to do with having to order some parts plus I know corey was out sick, but that really shouldn't count against them. Life happens.

Good Place for gettin. I needed a few small pieces and has helped quickly at no charge.. Thank you…read moreto them, would recommend.

Outstanding company we've had to use them two times once in 2019 and once today and we thought we…read morehad a broken screen, but in fact it was just the screen protector and the gentleman saved us $180

He ordered part and fixed my phone in no time. Phone looked brand new! Thank you Logan!read more

My PS4-PRO is what I'm on when the wife is busy or not home. But it's been acting funny. The power…read moresupply unit.. (PSU) was faulty. The power cable kept falling out, the power would die on me..Total gamers nightmare. I heard this computer/phone/tablet place fixes stuff like that. I walked in, talked to the owner, 'Coby'. and he KNEW exactly how to help. The only waiting I did for my console to be fixed and running like brand new after 4 years of use was waiting for a new PSU to come in so he could install it. He even went the extra mile and CLEANED my PS4 for me. Then per my request, he took a day to let it run... (to test and see if the power was going to cut off again) Sure enough, he had me sorted in just a few days. It's running more smoothly now that it did brand new out the box! This guy KNOWS his stuff. I COULD have sent it to SONY....but with COV19 and SONY having a 6month return? I wasn't gonna take that chance. So instead of 6 month wait, I took a 4 day wait and got exactly what I needed and more. He even replaced my cables for free. Plus! He guarantees his work, so if something else happens and I'm still under his personal warranty? He will help, no questions asked. Computers/Tablets/Phones/ & GAMING CONSOLES! **** Big thanks to Coby for fixing my time killer and helping me out.

Great service just off brand specs taught how to build a PC and it was fun overall it is not…read moreterrible for a local hardware store

With a big crack in my cell phone screen I had very few options, get a new phone or get the screen…read morerepaired. I was very hesitant to get my screen replaced because I had done it before on a different phone at a phone repair place in New Orleans and my speaker didn't work afterwords so I had to bring it back in and was informed they were not responsible so I had to take it to yet another phone repair place to get the speaker fixed. I felt completely taken advantage of. This experience however was completely different! The staff was very professional and kind. I brought my phone in, and within about an hour it was ready to go. It's been over s month and I haven't had one problem with my phone. It works just as well as it did before. I highly recommend phone zone to anyone with a fracked or broken screen. They also have a 30 day warranty if you keep your receipt just in case anything goes wrong. Keep up the great work!

Nida' and Caiden were phenomenal at helping a tech-challenged customer set up a new IPhone. They…read moreboth went over and beyond to be of assistance. I highly recommend the Nelson Rd location to anyone.who needs tech help or accessories.

These people will not take your phone number off their text marketing list no matter how many times…read moreyou text "STOP"....you will continue to get annoying monthly texts from them. They don't deserve to be in buisiness

Fast friendly service, had a great experience with both phones, knows how to put on screen saver!!!read more

Did not seem interested in repairing the phone at all. Called twice to get an estimate for a…read morescreen replacement and they never called back.

Quick, competent service! It is worth driving from Lake Charles as 3 other closer businesses either…read moredid not have part after saying they did, decided I needed no service, or had wrong hours posted in maps. My wait was shorter than predicted. They also sell nice phone cases, large speakers, and other items.