Fidelity isn't exactly known for getting good reviews, but I've had mostly good experiences. The…read morespeed is great where I am, 125mbps - for American standards, that's really decent (and much higher than all competitors in the area). They do suffer from occasional dropouts - and it's usually in poor weather, but not always - but they're mostly limited to brief interruptions of 2-5 minutes, often at night when no one notices. Downside is, if you DO need to get through, it's a nightmare - like an hour on hold to be told "we don't have an ETA." But, they DID already know about the issue. I don't see why they don't simply get a twitter account and post live status updates. Also, enrolling in autopay on my CC was much harder than it should have been. For rural AR, I'm pretty happy.

Your typical cable company. Fidelity was the only internet in the area since we lived in Beebe,…read morethere was DSL but it was too slow. Fidelity was mostly unstable when we were a customer. It would go a few times a week. Their modem would take 5 minutes to reboot. They would have issues multiple times a month. They kept going up in cost, it got to $108. We finally had Rightfiber move in, they installed fiber and it was 20+ cheaper per month that includes taxes and everything. So, 330~ a year is saved after switching and it's more stable with faster upload. We thought giving Fidelity, a chance, they would improve their services and prices after competition came in, to keep existing customers. It was a mistake to assume this. So moved to Rightfiber a few months ago. I told Fidelity I am canceling our service. They kept billing, missed it for two days, and they billed for the entire month. They also wanted their terrible modem, which takes forever to boot to be driven to them. They wanted a person to drive about 30 minutes to an hour over to one of their locations. Wasting fuel and milage. At first, they didn't even want it to be mailed in. They said they'd call, randomly expecting somebody to be at home at that specific time they call, for tech to pick it up. No tech ever called. The billing department over there said they would prorate one month where we were late by 2 days, and the next month after, refund that one as well. Called a few times. It has been difficult dealing with them by canceling the service. I then got another email saying they were going to try and hit the card for January despite not having used the service since November or so. Now, they're letting us mail it in which may cost over $20. It is ridiculous all of this to cancel. Be cautious if you are going with them. First, use a credit card instead of a debit card, and I would recommend you consider avoiding using a rented modem. Even get a used one online, so if you ever do cancel. You don't have this issue. They might not have a contract to keep you locked in, but they make it a bit difficult to opt out.

The stinky disgusting ginger that works here just charged me $20 to port my numbers and then they…read moredidn't even port lol

Nic at the Albert Pike location in Hot Springs is awesome.. Great customer service, helpful and…read morevery knowledgeable..

Outstanding service by Chad. On time, he went straight to work. He knows his job, quality work,…read moreefficient as well. He setup my Sony tv in no time. Programmed the tv with 2 remotes,Sony and Xfinity as well as the sound bar. If you're looking for quality work, someone that's on time and goes right to work, call Chad.

Made a request online and Chad called me the next morning to set up an appointment. It was a very…read morequick conversation to give him the rundown on what I needed and then he was able to work with my schedule to get 6 mounts hung for me! he was great.

Prompt and friendly staff. I called in for business and was greeted by helpful and friendly staff…read more They can be reached online but I'm old school and like to call in. Pretty sure you can call 24/7 for account service.

From the owner: At Martin Communications LLC is a fast expanding supplier and maintainer of Voice and Data…read moreSystems.Our philosophy of "Customer First" makes us a trusted telephone provider from start to finish.We look forward to hear from you.Please contact us today.