1. I got messages today from Vyve that I was almost over my data cap and would be billed for overages.
2. No data cap was ever mentioned in any contract, but Vyve now offers unlimited data for an extra $50/month which they tried to upsell me when i called.
3. I got no response from their web chat service, so I was forced to call them and was on the phone for 1.5 hours with no resolution.
4. The billing cycle starts on the 16th, but I was informed that data usage is tracked from the 1st, which makes no sense since that data is literally paid for by my previous bill. I have 9% of my monthly data left for the remaining two weeks despite being only three days into the billing cycle. This is quite likely illegal.
5. I have been getting emails purporting to be from Vyve that listed my account # but had PDF attachments and the email did not trace to Vyve. The Vyve customer service rep told me that those emails are not from Vyve and she told me to not open the pdf's. This suggests that the Vyve customer database has been hacked and is being used for malicious purposes.
6. The website that I was notified to use to track my data usage is not from Vyve. It is not secure, requiring only the Vyve account number and zip code to access data usage. However, the normal account number does not work. Inexplicably, the website requires the last 6 digits of the account number, which is not specified anywhere. It is troubling that anyone anywhere in the world can view my data usage.
7. There have been lengthy unannounced outages recently during the middle of the workday with no warning from Vyve, no apologies, and no compensation for lost service. read more