This was one of the most frustrating experiences I've ever had with a repair shop. I was already…read morestressed about the cost of the repair, but the way I was treated throughout the process made it even worse. I brought my car in on 4/20 for a transmission repair after being told the job would take about one week. At the time, there were no warning lights on the dashboard and no known issues other than the transmission. I also paid more than half of the quoted cost upfront. After a week passed, I had to reach out myself for an update. It took about a week and a half to get a response, and I was told the repair would be delayed due to an illness. I completely understood and was willing to be patient because things happen. On 5/1, I contacted them again to see if my car was ready for pickup and received no response until 5/8. By this point, I had already been given four different completion dates, all of which came and went. I simply asked for an accurate timeline because I was becoming frustrated with the lack of communication. Instead of receiving an update, I got an email from the owner's wife that I found extremely rude and unprofessional. I was told they could no longer do the repair and was accused of rushing them, which was completely untrue considering how long I had already waited beyond the original timeline. As a result, I had to pay to have my vehicle towed to their shop and then pay again to have it towed elsewhere so another shop could complete the repair. Throughout this experience, I was hung up on, repeatedly misled about completion dates, and left without clear communication. To make matters worse, when I finally got my car back on 5/15, multiple warning lights were illuminated on the dashboard that had not been there before. When I called to ask about it, I was told they hadn't touched anything that could have caused it. However, I had photos taken before the vehicle was towed to their shop showing that there were no dashboard warning lights at that time. Overall, this experience was disappointing, stressful, and costly. Based on my experience, I would not recommend this shop

I cannot recommend these guys enough. Worked through all the issues, called about costs and price…read moreof parts. Actually refunded cash!!!! What mechanic does that!!! These guys are best, no doubt!!!!

Amazing Job done and fantastic prices…read moreCustomer Service us #1 I recommend them to anyone wanting an honest shop

I've been taking my vehicles to K & M for at least ten years and usually had a pretty decent…read moreexperience. Last June I took my Tahoe to them for an AC service. They did the job and got the AC working for me but, when I went to pick it up, I noticed that the backup camera wasn't working. I informed the guy at the desk and he immediately started gaslighting me by insinuating that the camera going out was an intermittent problem that had probably been happening for a while. I told him that the camera had worked perfectly EVERY time I put the Tahoe in reverse ever since I purchased it until his shop serviced it that day and asked him to have the technician that worked on the vehicle undo whatever he did to make it stop working. After three "attempts" to fix the issue over several weeks, he gave up and admitted that they hadn't even tried to figure out the problem because he said that, by working on the AC, they hadn't came anywhere near the information center where the camera picture would normally appear. Through the entire process he continued to gaslight me by insisting that it had been an intermittent problem BEFORE I took it to them for the AC service. Bottom line; they never fixed the issue and I still don't have a working backup camera and now I have to find a new, reliable garage to service my vehicles.

My Ford Focus was overheating and leaking coolant and on my drive home from work one day the…read morethermostat was going nuts. I called Erick after searching frantically for a well reviewed business near me and he was able to take a look for me with no issue within 10 minutes. He even filled my coolant. He suggested I actually make an appointment to bring it in and within a day he called me with answers and suggestions and a breakdown via email of what he thought should be done. Paperwork is electronic which was very handy, especially during covid and it updates in real time. Because of the crappy financial state we are all in, I'm not able to commit to the repairs just yet and will need to have my little car sit for a bit while I decide how to handle this- but I really appreciated Erick's professionalism, kindness and knowledge. I had to call back after talking already once today and ask the DUMBEST questions and he was so patient and nice. Something you don't often get from the auto industry. Car trouble is crappy, stressful and expensive but at least you can experience decent customer service in the midst of it. I will absolutely recommend his business and I'm glad I was able to get some answers on how to resolve my current car troubles!

Erick relocated from this location to his own personal shop in Damascus. His communication was…read morewonderful, and his online portal made it easy to approve and disapprove a various service recommendations and processes. He was thorough explanation, and very good at the work.

Emile and his sons are fantastic. They are knowledgeable, easy to do business with, fair, and…read morehonest. I had a great experience buying a car and having repairs done at this location.

Great work for a great price. Definitely recommend Jon and his awesome crew !…read more Love my paint job and body work. Took a little longer than expected, but we'll worth the wait.

Worked with them for a prepurchase inspection…read more Good: - fast and clear initial communication, straightforwards - very quick to schedule, same day - friendly and easy going - provided photo of an axle leak issue that otherwise nobody had caught Not too good: - as other reviewers have noted, they weren't responsive with followup questions - Expect to get a verbal rundown of inspection results and nothing further in writing, despite what they say - Missed a small oil leak from front crankshaft seal that dealers were aware of and I had also seen evidence of during my own cursory inspection. But it's possible it'd been cleaned up before they arrived... - Mechanic arrived at dealership more than two hours late and I received no notification about this, and my calls asking for an updated ETA were dropped From time of mechanics arrival to when I received findings, the inspection took between 30-45 minutes including a test drive.

Arron was awesome showed up on time and fixed the problem in no time at all! Strongly recommend…read morethis company

Traftons Was Very Friendly and Very Professional. My Audi Q5 was having an oil leak for some time…read moreand broke down on the side of the road, I gave them a call and had it towed there. They did my timing chains and fixed my oil leak and everything has been running great. Will be doing all future services there

I took my rabbit in for service, it was making some awful noises. Eric did some great work to it,…read moredefinitely gave it the tune up it needed. Great mechanic and a great place to take your VW. nice plants and a fish tank inside

I finally found a shop that actually fixes the problem! Konkin was great to me and Ford F-150, and…read moreI couldn't be happier with the experience. They were upfront and honest about what needed to be done, and I never felt like they were trying to upsell me on anything unnecessary. Which is really tough to find in Portland nowadays. Will definitely be bringing my truck back here whenever it needs work. Highly recommend them this shop!

DO NOT trust nor do business with this company. I knew I was buying a salvage vehicle and…read moreunderstood the inherent risks that go with buying one. But, I had an independent mechanic conduct a pre-purchase inspection and also purchased a five year extended warranty. The mechanic found no major issues, so I felt comfortable buying it. I made the trip from Chico California to Portland by Amtrak (14 plus hours) so that I could see and drive it for myself. Unfortunately, in the 20-25 minutes it took the Uber driver to go from Amtrak to their office, upon walking into the lot saw a major dent on the driver side door. The salesperson stayed a parking lot attendant had hit the vehicle causing significant damage to the door and panel to the right of the door. I would have had a body shop give an estimate but it was after 5 pm on a Friday (March 24, 2023) by the time I got to the dealership and the salesperson assured me there was no structural damage. There was no reasonable way to stay Friday, Sat and Sunday to get a quote(s) from at least one or two body shops that Monday. The owner indicated it would only cost them $1000 to fix it and they'd ship it to me. Not wanting to trust their work I requested they agree to pay the cost based on at least three quotes in Chico. They said no and settled on only covering me for $2500. I should've known better but was exhausted and didn't want to take a train back. It was exceedingly bad decision to acquiesce and am now stuck with this problem. I got completely ripped off because the damage to the vehicle that they did, supposedly in the 20 minute ride from Amtrak. For all I know is the damage happened days before I left Chico and they knew if I got there after traveling such a long distance I'd be less likely to walk away. Now I'm looking at least spending another $6000 to repair the damage because of structural damage to the driver side door post, having to replace the driver side door with a new down, and damage further down. I would never recommend this company as they clearly knew this vehicle had more substantial damage than what they indicated. Making it more skeevy was the salesperson telling me they would be fixing it in house & would only cost the owner $1000 to make the repairs. In retrospect, it tells me they're either ignorant, incompetent or outright deceptive. Let my crappy decision serve as a warning that you will likely get ripped off. Do not use this company because the salespeople and owner are unscrupulous. If I could give less than a one star I would.

Meant to review months ago. Had to have car serviced here and it was a very good experience. Fair…read moreprices and good people working here. Made this chore a lot easier.

Many years ago, I bought an almost-new 2005 Toyota Prius. That was the best car I've ever owned…read more Atomic Auto was a newer business back then, but they specialized in the Prius, and they took good care of my car. Eventually I sold the Prius (over 200k on the original battery, and going strong!). I bought a 2015 Chevrolet Volt, and got into the habit of having the Tonkin Chevrolet dealership maintain it (I recall I checked and Atomic Auto wasn't in a position to do work on it back then). But over the years, the dealership kept increasing their prices, and I just wasn't happy. So, I decided to go back to Atomic Auto. I'm glad I did. First off, I like how they have invested in simple technology/tools. They have a good system to text with you, so that you don't need to get on the phone. I love that. Their system includes photos, and detailed notes. Also, I like that they have an after-hours drop-off, *and* an after-hours pick-up. I also have found them to be honest in terms of the services. As my old Prius aged, I was getting an occasional error. They told me what was going on, and gave me a low-cost way to maintain it (spraying some mass airflow spray into the intake). It helped keep that guy on the road (heck, it's probably still driving today). Finally, I have found their services to be complete. I complained to the dealership about a super-obvious sound coming from my wheels when I turned, and the dealership said they couldn't re-create it (which seems sus, since it was super obvious and re-creatable). I didn't even mention it to Atomic, but they picked up on it during a test drive, and diagnosed it easily. I'm looking forward to keeping my Volt going for many years to come with the help of this crew.

Worst repair shop I have ever been to, this repair shop same one on movie vacation! I have dealt…read morewith several hundred mechanics as parts guy. The S10 ran much worse after I brought in and I was not aloud to do a test drive with mechanical so it just going on? When I was finally able to leave my possessions in car where left unlocked,it hardly would start and the service writer thought it was funny when the door was left unlocked in a bad neighborhood? There is a spot on Oregon.Gov to file a complaint with the Attorney General Office if you have a problem with this shop.

This place is Great! John the owner is a very nice man. They are the most honest auto repair shop I…read morehave ever found. I have been coming here for years now. If your looking for a honest fast, stand by their work shop this is the place!!

They worked with me and they were honest they were brutally honest at times they would show me…read moredestroyed parts that needed to be repaired and they would give me an honest opinion opinion of what certain parts would cost in the future. I have a car that no longer has produced in America so to hear that and for them to work their magic that was amazing. Definitely recommend them. They know their stuff.

Jeka and Babi absolutely saved our day - a few weeks ago our new car flatted a block away from…read moreEmily's Garage just as they were opening and they were incredible: immediately helped us access our spare, got it changed for us and called ahead to a tire shop to get us a replacement so we could continue over the pass. They were so friendly, helped get our dogs settled while waiting, expected nothing in return and were genuinely helpful the entire way. Thank you!