6 days of terror working with these guys. During winter storm, gave us the wrong diagnosis of our…read morefurnace problem, sent us wrong parts even though we told them multiple times to make sure they sourced the right part. Refused to help us despite assuring us they would fix our heating problem because it had been several days. Didn't honour the warranty and their suppliers don't even care to deal with them leaving everyone hanging for another 72 hours.

Great HVAC company. Had them install a new central air conditioning system when my old one broke…read more They are very friendly and professional and it was a real pleasure to deal with them.

As always, on time, was happy to answer questions - we've hired Artisan several times, and been…read morethrilled. Refused to upsell us even when given an opportunity.

Khaleel came to perform a maintenance service on our furnace. He was very polite, practical and…read moreprofessional in servicing our furnace. He provide a two-hour window and arrived on time. The cost was exactly what he quoted. I will be contacting Khaleel in the future for any HVAC servicing and would recommend him.

On one of the coldest days of the year, our furnace broke. After lots of lies and poor service from…read moreReliance, our neighbour recommended Martino HVAC. Well, they actually recommended Prima Air, who has now part of the Martino Group of Companies. Communications with Martino were very good: We started by submitting an inquiry on the website. That was followed-up by a friendly phone call, and then they paged someone to give us a quote on a Saturday afternoon! The installers from Martino were clean, thorough, and did a really nice job installing a new, high-efficiency Goodman furnace. They even noticed an error in the installation of our Reliance Hot Water tank, and fixed it at no extra cost! I strongly recommend their services!

I have used Martino since 2011 with no issues - professional service and I have always had a great…read moretechnician. In February 2026 C, a Martino employee, contacted me to book my annual furnace cleaning and we booked for February 26. Nobody showed up, no phone call, nothing. When I was able to get hold of C he told me that I was suddenly no longer in Martino's service area. I was shocked that there was no communication and that they would just drop me with no warning. Last week I was contacted by J, a Martino employee, to once again book my annual furnace cleaning. I explained what happened last time when C contacted me. J checked and confirmed that I am off their client list - no warning, no recommendations for a new company to service my heating and cooling equipment, nothing. If you are a loyal customer, be aware that this could potentially happen to you. I really thought I was set for life with a great company. I am beyond disappointed at being so unprofessionally kicked to the curb like this, do better Martino.