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Vortex Cooling

5.0 (1 review)
Closed • 7:30 am - 5:30 pm

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Services - Vortex Cooling

HVAC installation or replacement

HVAC system repair

HVAC system maintenance

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1 year ago

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Joseph B.

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Martino HVAC

Martino HVAC

(5 reviews)

On one of the coldest days of the year, our furnace broke. After lots of lies and poor service from…read moreReliance, our neighbour recommended Martino HVAC. Well, they actually recommended Prima Air, who has now part of the Martino Group of Companies. Communications with Martino were very good: We started by submitting an inquiry on the website. That was followed-up by a friendly phone call, and then they paged someone to give us a quote on a Saturday afternoon! The installers from Martino were clean, thorough, and did a really nice job installing a new, high-efficiency Goodman furnace. They even noticed an error in the installation of our Reliance Hot Water tank, and fixed it at no extra cost! I strongly recommend their services!

I have used Martino since 2011 with no issues - professional service and I have always had a great…read moretechnician. In February 2026 C, a Martino employee, contacted me to book my annual furnace cleaning and we booked for February 26. Nobody showed up, no phone call, nothing. When I was able to get hold of C he told me that I was suddenly no longer in Martino's service area. I was shocked that there was no communication and that they would just drop me with no warning. Last week I was contacted by J, a Martino employee, to once again book my annual furnace cleaning. I explained what happened last time when C contacted me. J checked and confirmed that I am off their client list - no warning, no recommendations for a new company to service my heating and cooling equipment, nothing. If you are a loyal customer, be aware that this could potentially happen to you. I really thought I was set for life with a great company. I am beyond disappointed at being so unprofessionally kicked to the curb like this, do better Martino.

Vortex Cooling - hvac - Updated May 2026

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