My family and I have shopped at this Vons for years. Unfortunately, they have cut staff back so much that it's not worth it to go there anymore. If you aren't going to have staff at your deli or your meat counter, actively helping customers, then don't have it. It's pointless. I went in Saturday at 2 in the afternoon to get coleslaw. The one person working, on a Saturday, had to clean something and then put something else a way, before I could be waited on. The coleslaw display was empty. I asked if she had anymore. She maybe but it would take her 20 minutes or more to find it in the back. I still asked her to look. She left and maybe she looked maybe she didn't. She came back and said no they don't have any. I went to Stater Brothers where there were people who were actively serving customers and got my coleslaw. I almost don't blame the lady at the Vons counter because she was the only one there on a Saturday! We will be shopping at Stater Brothers from now on. Deli and meat counter staffed. All registers open. No self checkout. The place is packed and being taken care of. read more

I've always enjoyed shopping at Vons -- the store is consistently well-stocked and clean. Yesterday, however, I made a big mistake and left my wallet in my shopping cart after unloading my groceries. It was nearly 24 hours before I realized what I had done. When I called the store, Ken, the manager, let me know my wallet had been found and turned in. He couldn't say who turned it in, but I truly believe it may have been one of the employees who gathers the shopping carts from the parking lot -- and if that's the case, I'm especially grateful. In a time when honesty can't always be assumed, this meant a great deal to me. This experience truly solidified my loyalty to this store. Thank you to the team for doing the right thing. read more

The guy at the meat counter is always available to wrap me up something special That's pretty rare at any store. You gotta wait forever usually. In the morning, it's not that busy Other times... There's just a little combat parking outside What I particularly like about this place Is that the veggies are fairly fresh And they have some modest to mid upper wines available And the ladies checking you out are always always always full of smiles and good cheer! Holiday or not read more

Vons - 5$ flowers. - Grocery Near Me - Desert Hot Springs, California

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I really like this Vons location. They have plenty in stock and the staff were also so kind and helpful! One thing I noticed is the security people that they had inside which makes this town seem a little bit unsafe But I had a pleasant experience here I bought some beautiful flowers for my friend too. The only negative thing was the shopping cart security feature locked up on the way out for no reason, but they quickly fixed it when I was on their way. My friends and I came back the next day to do some grocery shopping for our Airbnb and had a great experience again the next day. read more

Vons - Grocery Near Me - Desert Hot Springs, California

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I just came from visiting my father in the ER for 4 days, so I had to get some groceries from Vons. There was one item I couldn't find which helps take the edge off. Well I spoke to the Supervisor, Andrew. What great customer service, very professional, and what great vibes and great energy. He lifted my spirits and got my product. What a great asset to Vons. We need more people like him. Thank you Andrew. read more

This is a standard Vons/Safeways. The reason it is 5 stars is because of Cina. Wonderful lady who was busy stocking but spent so much time helping me try to find the medication that I was looking for and then back to check on me later as well before I left. Genuinely good person, they are luck to have her! read more

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Best store in town!! The produce is prime. The meats are delicious. Never had anything bad from the deli or bakery!! The pharmacy is great. Yes, it's slower but after rite aid closed down it's too be expected. At least to thinking people. People who are complaining don't know how hard these people work nor do they care. They only want something to whine about. read more

They always seem to be short staffed and shelves are empty. What is going on at the store. I will now shop somewhere else.

The staff and management are top notch at this specific location in DHS. They treat every customer with respect and care! A personal thank you to store manager Mr. Gus and cashier Ms. Johnna for always going out of your way to provide compassion and top customer service in your community! read more

Once again I arrive at a business who decides they don't give a damn about wasting anyone else's time. But god forbid you keep them working until, you know? THEY ARE SUPPOSED TO BE WORKING. I am so tired of all these greedy ass companies, with lazy ass managers, who want to charge you outrageous amounts of money, for less product, less service, less cares whether or not you're satisfied. I'm fed up. This is not the first time this Vons has shut down early. Giving absolutely ZERO cares about wasting their customers time. I'm done with it. So I'm going to let them all know from now on. When you're quitting early? Putting yourselves above customers? I'm not keeping it polite anymore. I've worked customer service jobs. I've worked retail. I've worked as a server in restaurants. And guess what? If we say we closed at eleven? And someone walks in at 10:58? Oh well!? Sucks for us! Closing is when you stop serving customers. Not when you decide you're going to quit early. If the hours don't work for you? FIND ANOTHER JOB OR CHANGE YOUR POSTED HOURS? I really don't give a F which one it is? They both work for me. I have watched businesses literally get run out of business and close down due to this exact same mindset. Managers who don't want to have to stay a few extra minutes. So they close early. Then they do it again... Then again only earlier. And before you know it? They've lost the trust of their customers because everyone is tired of guessing when they are actually going to be closed that night? So people stop bothering to waste their time going to an establishment that, might be open during the hours they have posted? Or, they might not be open during the times they say they are? Who knows? What I do know though? Is that gets old real quick. And sure? I'm not unreasonable. If the people coming into the restaurant at 10:58 want to eat? I get it. And, of course we might try to persuade them to take it to go? Or let them know politely that we were closing in two minutes? Most people are reasonable and understanding. But? If they want to eat there? It is what it is. That night just sucks for us I guess? And I can understand not wanting someone doing their weekly shopping at 10:58pm as well. But, when someone arrives before closing? Including up to ten entire minutes before closing? (Which I absolutely have at this location. Though it was 10:57pm on tonight's occasion.) And all they are looking to get is two things that they already know the location of? Maybe you could do something insane? Like? Oh, I don't know? STAY OPEN UNTIL YOUR POSTED HOURS STATE? And work the hours that you were hired to work. Which are the hours required for your job that you voluntarily accepted to do? Crazy concept huh? Imagine that? A world where the business you patronize? Actually cares about keeping their customers happy so they'll come back. And the best part is? You don't even have to do anything extra! All you have to do? Is the absolute bare minimum, of doing the job you were hired to do. During the hours you were hired to do it. What a crazy concept! I stated I have had this happen before at this location. And wouldn't you know? I already had a review written complaining about this exact issue. However? I chose not to post it. As I said though? I don't care any more. I'm tired of the whole pay FAR MORE and get FAR LESS business model all these companies have become far too comfortable with. The increased lack of caring coupled with the non-stop increases in prices? All the while giving you less and less for your money? If THIS is the new standard? We are all fu**ed. Just a heads up? There is literally a Stater Bros. Grocery Store about two blocks up the road. And as far as I can tell? They are not owned by the same company/companies. Do with that what you will. read more

Worst customer service!!!!!!it seems like they don't care about their customers, maybe understaffed , I was over charged for an item and spoke to a little Mexican guy who took for ever to give me a refund , in a way it seemed like he was laughing at me , but whatever, I didn't catch his name , read more

Been going to this branch for 30 years it just seems to get worse and worse. What I don't get is they're always out of the hand baskets with a guard standing in there how did they disappear? Then they get another 20 in a year later and those disappear same security guard baskets being stolen? A block down the road at stater Brothers no guards at all but fully stocked with hand baskets? read more

Basically, this Vons is one of the few supermarkets in the DHS community. It's, like most things in DHS, kind of shoddy, shopworn, and overrun with a parking lot full of sketchy people. Compared to its counterparts in Cathedral City, West Hollywood, or Marina del Rey, it's a $.99 flipflop on a Birkenstock display shelf. Nonetheless, it's convenient for me, it has a self-check setup (a post-COVID must-have), and I make it my mission to jet in and out of there as quickly as humanly possible. One thing it isn't, however, is well-managed. Take this evening, for instance: 7:06pm on 4/6/24. I had visited the store about an hour earlier, and purchased several frozen items that were all on sale. Unfortunately, when I got home, I realized two of them did not scan at the sale price. Per my experience, items of all sorts don't ring up at the correct price about 35% of the time I shop at this store. This, of course, is the result of bad managerial oversight and poor training--it isn't rocket science to update a chain store's computer system to match advertised prices for a specific range of dates. I decided to make a second trip to the store anyway to buy a few more items and report the errors on my sales receipt. Instead of extending an apology, the woman manager I dealt with exhibited an overly curt attitude, failed to refund the amount due ($3.87) to my credit card successfully, and instead handed me cash, including $.87 worth of filthy coins that apparently emerged from the ass end of a goat. "It's only three dollars, anyway," she sniped. Yeah, well--it was enough to buy you this scathing Yelp review. Do better, sketchy Vons. read more

I will not return to the store. I will not return to any store that does not have two doors. We now live in a Hitler state I will remain vigilant and not enter anywhere cannot get out at least two places. It is too dangerous. I regret not leaving the store. I asked they said they had to lock that door because of the wind blowing the flowers. I think that was a bunch of baloney. The ambience was anxiety producing because of it and I'm getting extremely disappointed with the lack of quality in their produce, I found some old green peppers with cracks in them, are they now selling secondhand food to us. read more

From the moment I walked in, the store was clean from trash and debris. This is quite a task considering the Windy City. I had to use the restroom and it was clean and stocked. First stop, service deli. Busy, and I heard "I'll be right with you" and I don't mind waiting after an acknowledgment like that! Great job slicing pastrami thin and service from the lady this morning around 11:00am on Tues. 5-13....lovely. Second stop, beverage aisle. I really needed green tea, shelf was bare, but a nice, employee, young gentleman told me Max can assist. WOW! Where did he come from? Not only was he kind and patient, I know how busy he is, he offered to walk to the back and double check for me if the vendor had any in the back. Then, he came out with green tea! It was the one I was looking for! Well done, Max! Third stop, meat aisle, clean, organized, but didn't purchase anything from counter today. Fourth stop, produce, always fresh, crisp, colorful and always in stock. The mgr, Ismael has formed an excellent produce team! They are always friendly and kind. Now, this is the most important part....the beautiful ladies that run the store, big smiles, patience, they CARE, please give them all a raise! The mgr with glasses and Raf need one too because they are the gentlemen that always smile and say hello. For all those that are too impatient, look for any little flaw, give low scores. Please do not shop at my Vons in Desert Hot Springs. I want to lift them up because they have to deal with so much negativity and all they try to bring is positivity! read more

The staff at Von's Desert Hot Springs is so very friendly and helpful. No one is ever 'too busy' to answer a question or help me with a problem. The store is always very clean and the food from the Service Deli/Bakery is fresh and well prepared. I prefer this Von's versus its competitors hands-down. read more

Bella was my clerk on Thursday 10/3/24. She is World Class Customer Service defined. Helped me transfer a purchase from one card to another....with a smile. My father always taught me when you do your job....no matter what ...offer the customer great service. Without the customer there is no business. By the way Belle...I've just ordered more sticky notes...LOL Keep up the great work, I hope management recognizes your talent. read more

Walked in to buy roses today and Sara the cashier had the worst attitude no smile, no hello and not even a bye wow

It's a small Vons and seemed to be an older one too. Prices are pretty much the same as everywhere else. Did find an okay deal on avocados. They were pretty big, not yet ripe. But they will be quick enough. Waled around the store and the staff was really nice, floors were clean as someone came by me several times with a large broom going up and down all the isles. I know that's a hated job but please know that I do appreciate the work behind those small details. Really enjoyed my experience there. Thank you read more

Vons - Grocery Near Me - Desert Hot Springs, California

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I stopped at the gas station to put $25 of gas in my car and I wanted to use an American Express travelers check. I was told they do not accept them. No explanation why. So I went over the store (across the parking lot). I spoke to the front end manager, who said they do not accept travelers checks at all. I asked again why, he didn't know he just knew that they do not accept them. A WORD OF CAUTION TO TRAVELERS: DO NOT ATTEMPT TO USE ANY TYPE OF TRAVELERS CHECK AT ANY OF THESE LOCATIONS. SHOP SOMEWHERE ELSE! read more

Whenever I buy fruits and vegetables they are OLD and going bad. Being pregnant I have to worry about forborne illness and it's so unfortunate I can't trust my local grocery store. If something is expired. Take it off the shelves. Simple. read more

high-quality products ! Store Clean , Good Customer Service I love Shopping at Vons , 5 star read more

Did you know Vons is apart of "Kroger Co." ?? Vons, Pavilions, and Ralph's all the same company! Anywho, Vons- at love the prices and the fresh deli counter. If you are able to order a deli sandwich, make sure to enter your member card phone number to discount the price of the sandwich! Employees are friendly and helpful, everything I ever need is always in stock. The parking lot is shared with a few businesses so please be careful as a lot of customers zip through there. read more

Vons - Sandwich prices 03/2021 - Grocery Near Me - Desert Hot Springs, California

I just moved to the area a year ago and this has become my go-to grocery store. But recently I have noticed only one checker with long lines, and a long line for the self-check out. I am unfortunately starting to avoid this store more and more now. Grocery Outlet and even Dollar General have friendlier, easier and faster check-outs. It is becoming just not worth the hassle to pay so much more. I hope that management can figure out that checkers are still needed. read more

I want to give kudos to an employee in the deli at this location, I believe her name is Leeann W. She has really gone above and beyond to assist me the last handful of times I have needed help in the deli, and her courtesy has been a breath of fresh air that has improved my experience as a customer at this store. This week Leeann went out of her way to offer me different options when she was slicing my deli cheese to order. She also went the extra mile to thoughtfully add sheets of butcher paper between individual slices to make sure they didn't stick. I thanked her and said she seemed like she must really like her work; she responded that it was her pleasure to make sure that I was taken care of. She provided a level of friendly service and professionalism that you don't see much anymore. She makes me think highly of the Vons DHS location and I will be back. read more

Ordered on line, was out of one of the item so cancelled it, it's been a month and a half and still waiting for refund. WILL NOT ORDER on line again from Vons. Called multiple times, hard to get through, once I did CS Rep responded by telling me I would have to wait for refund to process. WAIT A MONTH AND A HALF!!!! And still no refund, no other option but to dispute charge. Never again....... read more

Why is it every time it is so hard to have people help you at the deli?? One person is always working and I guess the other two are not in deli so they can't help. Instead one person goes back and forth to check in the back for stuff. While this MF wants his meat cut so thin you can see through it. He asks for 1/4 lbs of turkey, she weighs it, starts to bag it and he asks for 4 more slices... TF! Then of course he's doing self checkout and struggling with putting is phone number in, then Apple Pay "wasn't working " for him. Navigational error. How do he make it this far in life?? Then on my way out , DHS finest was trying to use, and failing might I add, stumbling out of the electronic wheelchair with her basket full of cheap ass wine trying to get scratchers from the machine while blocking the entire way out. Moral of the story.. prepare to wait 25 min at the deli and a free show of local wildlife.. Place is clean, and most check stations open! read more

You are so right the deli needs some attention. My friend just now got a sub sandwich, got home and had to throw all the meat out due to being gross and she couldn't even chew it. Will not be back.... Then tried to check out and the 2 women at the cash register, the bagger and the cashier both wanted to charge her for the free magazines you can get in the front entrance. I would say they need to get some real help and real good meat in the deli dept. What a shame for a company that makes millions a year..... I will shop elsewhere...... read more

I gave you a 3 because order was delivered on time. Terrible app no replacements just refunds no communication during shopping. 3 wrong items delivered. I'll stay with instacart. read more

This Von is the worst! I had a horrible experience with cashier named Andrew B. Today. I even called julie, manager, about my experience of his negative attitude, condescending approach and predatory stares at me and then as we were leaving, telling me to have a good day with a smirk! Thinking back, I should have just walked away leaving everything! I was just asking him where the digital coupon was since I couldn't find it on Nabisco snacks. He kept repeating "how do i know why it is not in there if I don't have your phone." Why not say"sorry you couldn't find it but i will make sure you get the discount and make sure the digital coupon is available to customers". He had to hand enter the discount as "u-store discount" of almost $5 since I showed him the digital coupon sign. How is it he checks people out all day but does not know how digital coupon works. This Von tends to overcharge almost every time I shop here. I hate having to check my receipt. Be careful shopping here (drug addicts in the parking lot scoping valuables in your car and begging for $). Rather drive to PS instead. Von's corporate HQ must know how horrible this place is. Perhaps if no one shopped here , it will get their attention. Not sure how they can just ignores these horrible reviews that precedes me! read more

I come here all the time and I find it's cheaper than Stater Brothers. I've been satisfied with most of the products at Vons but the bakery goods. Every time I buy something that's packaged on the floor it's not very good. I recently bought the chocolate chip muffins for my husband, found that they're more like a lump of coal which I can only guess that's how coal taste as well. It was hard and had a horrible taste. I've bought cookies as well and other products, and they all have let me down. Again this is the package goods that are on the displayed by the bakery not what you get from the bakery case. read more

If there were a lower rating I would use it. I have had the misfortune of shopping here for the past 10 years but never again. Today was the end. They cheat, they lie, they overcharge. They have ZERO customer service. You have to watch everything they ring up because I guarantee you will be overcharged for something that was on sale. And you can't get a refund either. Today the manager called me a liar for trying and I had a receipt. I have been screamed at, cussed at, and humiliated for the last time in this miserable store. Buyer beware. read more

There is an employee in the Bakery Dept (woman with bright red lipstick) that needs to learn not to raise her voice to customers in front of employees. What ever happened to respecting customers. Thank you. read more

HEY vons DHS! why dont you at LEAST TRY TO TRAIN the young idiots you hire on how to PACK A BAG? its NOT rocket science to know how to put groceries into a bag. any monkey off the tree could pack better than most of the brain dead nitwits you hire. TRULY annoying to spend time picking out produce etc, to see it trashed due to lack of training on VONS part. if it wasnt for alcohol purchases, im ALWAYS in the self check out lane. lets not EVEN start on going home and finding they didnt pack 1 or 2 things in your bag and you have to go back to the store. is ANYONE in charge of this place? used to love shopping here but im ready to start to go to palm springs. teen checker gal today put a large bottle of alcohol on TOP of carrots and potatoes. DUH, guess what? once i got home and placed it on a flat surface (the floor) the bottle toppled over and broke. yeah, whatever, jamal was NICE enough to comp me another one (NOT my issue - im lucky enough to be able to buy another with no problem). WORSE was liquor all over a tile floor, broken glass and having to mop floors with a bad back... DONT let the nitwits bag your things if you care about what you purchase - im going to hold up everyone darned line from now on so i can pack groceries as they should be packed...with HALF a brain! read more

I visited this Vons while in Desert Hot Springs for a week. I was particularly happy with the deli counter's freshly-made sandwiches. The deli counter workers were pleasant and helpful, and the sandwiches were tasty. This place is also good for dry goods. The produce selection was unfortunately lacking, but this is the middle of the desert, so you get what you get (and you don't throw a fit). In short, this is a perfectly serviceable Vons, with a decent selection of food, ample parking, and gas. If you're staying in Desert Hot Springs, it's a good choice to stock up on staples. read more

Huge shout out to this store! We live in our RV full time. During this COVID19 lockdown, we are staying in DHS. Not being familiar with the area, we knew we could count on Vons for quality food and supplies. I was impressed to see they opened early Monday morning for seniors and first responders! I was third in line of only 10 or so folks. The manager opened the door, greeted us, explained what products the didn't have and others they needed to limit. Our baskets had just been cleaned, the store was immaculate! Folks were all in a good mood, helpful whenever I or anyone else asked a question and tried their best to make things feel normal. Shelves were well stocked. Limits on key items clearly posted and the checkout process well controlled. Thank you for helping me and the others get this advantage! I was able to buy what we need for the next week or more. I should have but didn't... write down names! Know if you worked on Monday April 5, I noticed you and thought you did an amazing job! Keep it up! I'll see you again when it's safer for all of us to be out there!! Give your family a big hug from me, from us, from all of us!! read more

Been a customer of this Von's for many years. In the last two months, their deli department needs some attention. Today, I asked for shredded chicken (which they used to have all the time), not today, asked for chicken salad, not today, asked for tuna salad, not today! Are you kidding me? I think their Management should be aware that the deli department really sucks. Not going there anymore since I can't seem to get anything that I am looking for. read more

I got my vaccine booster shot here today. I made an appointment a few days ago. Bao, the pharmacist was great. It was quick, clean, and easy. Bought some broccoli and a couple avocados too. I like to get as much of my produce as I can up the street at The Farmer in the Dale but this Vons is not a bad one at all. Thank you. https://myturn.ca.gov/ read more

There is a reason they have a bad rating. Doesn't matter what you do?? to improve the store. You can't make it all shiny and new if your customer service sucks... you're screwed. Welcome to DHS. read more

I would give this store a negative 100 if it was offered. It's a terrible, horrible, dirty store. I have been a Vons customer for over 25 years and have never been in one that compared to the awfulness of this store. Now they say they care about employees and customers safety with the pandemic. Well, no masks. No liquid spray to wipe down the carts, no employee around cards and the little wipes in that container is always empty. Cashier today, Johanna was about as rude as she could get. Store had NO BAGS TO BAG MY LITTLE ITEMS. OFFERED ME A BOX. i AM OLD, HAVE REALLY BAD ARTHRIS IN MY HANDS. CANNOT CARRY A BOX. I NEEDED JUST 2 BAGS AND STORE HAD NONE. When I said to her " I know it's not your fault, but this is crazy, and it surprises me that anyone, including myself shops here:. Johanna then went on a rampage about it's all about jobs, this is a pandemic and jobs are important. It sounds okay in writing but it WAS ABSOLUTELY HATEFUL. i WILL NEVER, EVER GO INTO THIS STORE AGAIN. I WILL GO TO RALPHS ON SUNRISE. read more