Service was great! I've visited a few times for my vape needs and both Daniel and Minato were very friendly, informative, and willing to help me pick the perfect flavor of vape. I specifically visit this location because of their hospitality. read more

Ever heard of the customer is always right? Well, that's most business's motto whenever trying to please their valued customers . Don't be mislead by these incompetent fools, whoops I meant employees Zero (guy who cares more about his flowy hair than satisfying customers)and James the manager, whom both allowed me to leave w/o testing a non-working vape, and upon making all the way home having notified staff telling me it was okay to return the product. Got there the day after and told me I couldn't exchange or refund my purchase . Boy was I pissed it was my last few earned dollars I needed for nicotine, and these tools fed me some 24-hr a day later bullshit. I wasted my $$ a trip all the way there, etc. when I could of just went to an actual vape store a few hundred yards away where they actually value business. What a couple of douche bags !! read more

I went to exchange something that I had bought the day prior. Basically the salesman had sold me the wrong size tip for my tank. I was told by the associate that he couldn't help me since there wasn't any manager. I asked when the manager would be back and the reply was "they're at Kapahulu" and that "I could go there to be helped". I then asked if they could call someone so that I could get the the correct tip. I was told I had to come back. WTF? I already had to make another trip due to their employee's mistake and now I have to return not knowing if and when a manager will be there? Now if you have an associate who is the only person working and you entrust them to close your kiosk, entrust them with your sales for the day why can't you give them some sort of authority to handle simple exchange or refund situations like this? Clearly Volcano needs to rethink their exchange/refund policy. Especially since they do not have a manager working there daily. For those of you purchase or are contemplating purchasing anything from Volcano, make sure what you purchased is the right item and is in perfect working order before you leave. If not, you maybe inconvenienced to return back again, and again and again. BTW I am a long time Volcano customer from when they first opened their shop in Kapahulu and have frequented both of their kiosks locations at Ward up until they closed. I am not a disgruntled first time shopper. read more

I asked for juice for my mod but he gave me a disposable ecig that cost me more than juice!

If there was an option for zero stars I'd use it! I'm never going to patronize Volcano ever again! I went in to p/u a few items & use a gift card that was gifted to me & also redeem a couple of rewards that I got from purchase points. So the clerk pulls up my info informs me that I only have 3 points on my account,I go on to inform him that the reason for that is because I had redeemed 250 points for a $12.50 reward & that it says to use it at checkout. He tells me there's a problem with their system & I might have to come back. Mind you I'm online on my phone & showing him the reward & redemption code & he tells me he has no idea what to do about it! So I tell him you know what never mind the reward I'll just purchase the damn thing & hand him the gift card...it takes another 10 minutes & he says their gift card option is not working! But if I use the whole amount of the card he might be able to push it thru??? Ok long story short I'm NEVER EVER patronizing this company ever again!!! Lousy prices...lousy service... lousy management ‍ in the photo I'm including is a place that just opened up & I happened to walk in there after I left Volcano. Go check them out! Prices & customer service is on point! I highly recommend them for your vaping needs! read more

VOLCANO Vape Shop - Cloud Labs Vape Shop - Vape Shops Near Me - Honolulu, Hawaii

I was considering stopping by this location by chance they might have a liquid I like. I noticed 1/3 on the phone sitting, cruising. And the other 2, one with colored blonde hair and another guy in conversation. I stood waiting for a few seconds which is fine. Then the guy helped me but the whole time I got an impression by his attitude that he was less interested to really want to help me, nor was he eager to. He basically stood silent providing Zero recommendation as to anything I might like similar to the apple that he said only came in menthol. After that. It was dead air. I felt a bit uncomfortable. Afterwards I did not have a physical photo identification and, I respect the refuse to sell. But I'm not upset at all about that. It's the lack of customer service at that kiosk. It was the feeling I got like I was troubling these guys to sell. No respect man. Terrible. I once worked there many years ago. Thanks. read more

Highly satisfied with their service. Stopped by for a disposable and the two gentlemen made sure that I walked away satisfied. The flavor I usually get hasn't been up to par lately because it's been defective, and misfires. However, these gentlemen let me find one that works how I need it to. Come check out these guys if you're in the mall! read more

Quick and efficient. After a long day of waiting for Volcano to reopen (we came on a Sunday and they were already closed) we finally got to go back to VOLCANO. They're located in Ala Moana Shopping Center across from Sees Candies/Front of Food Court. The worker was super nice, we told him everything we needed in a matter of minutes; he was able to give us what we need.. paid.. left. Their kiosk is usually open til 9pm but Sundays they're closed earlier (supposedly same time as the mall hours) so don't be fooled and come on a Sunday at 8 or 9pm they're closed lol read more

Is there a little fire outside of the Apple Store??? Right outside of the Apple Store is a little VOLCANO E-Cigarette Kiosk. How do you rate a Kiosk? I'll just base it off Service (2), Location (2) & Products (1). I don't smoke, just hookah occasionally, but I was interested in the similarities and if the E-Cigs had hookah versions, sadly they didn't so I just sampled the E-Cigs and yesterday bought my mother a kit for roughly $100. SERVICE The first two times I went to check out the kiosk, there were two workers and there was always a crowd. I give them props for being able to manage a crowd of people standing around a single kiosk. Even though they did their job, they didn't do it with much enthusiasm. I felt like they were making the product sell itself versus making me want to buy the product. They would just point instead of explain. I would ask, "What colors do you have?" (points finger). I feel like it would be more polite to walk us over and say something simple such as, "If you follow me to the other side of the kiosk, we have all the different color mouth pieces and E-cigs displayed." A simple 10 second walk over and description would make a huge difference. (1/2) LOCATION They definitely have the perfect spot for a kiosk. They get a lot of foot traffic and they are located in front of one of the best stores at Ala Moana (The Apple Store). Teenagers to Adults all walk in this area of the mall and they will always have on-lookers; especially when they see smoke on the inside of the mall. Their Kiosk is neat and everything is displayed nicely. The little shelves they have don't look cluttered and comes off more classy than cheap. They have a great kiosk at the perfect location. (2/2) PRODUCTS They have several different types of E-cigs and various levels of Tobacco/nicotine intake. I love that they have a bunch of different colors of mouth pieces and you can customize the flavors you want. Overall they have a good selection and everything you need and extras. (1/1) I bought a bunch of things for my mother and she loves the products from here. I guess she is a Volcano Customer for life! read more

The review is specifically for the new ecig in the pic below. It's their new top of the line that is supposed to be the best new thing. It does generate a lot of vapor with pretty good atomizer life but it is not user friendly. 1. The screw on top thing sometimes gets screwed on off the thread rendering it unusable as it will not screw on tightly causing the liquid to leak out. The replacement is $40. Not cheap for soemthing made in China and probably costs $1 to manufacture. 2. The hing sucks battery very quickly on - relatively low setting of 25. There is supposedly another setting to control temperature but when I was asking the sales guy what the difference was, he had no clue why o would want a temperature control. If it helps battery life, I'd have taken him up on it. The cost was minimally extra but you had to do more configurations with the things and I prefer things simple. 3. The filter things in the tank frequently gets loose so regular unscrewing of the tank to tighten the filter thing is needed. Kinda frustrating. It's like it needs constant fiddling with. 4. With all of the fiddling with the tank, you sometimes get an error message that the atomizer is not attached or something. To fix this issue you need to remove the tank and use a small eyeglasses screwdriver or dental tool to turn a little screw in the tube where the tank attaches to the tube. Yet more "mechanical" maintenance. There are a lot more frustrations I've had with this thing. Yes it doesn't require priming the filter like the prior model I had and the filter lasts longer but there have been so many negatives that I'm actually considering switching brands. I like the fact that Volcano has store in Ala Mo ams Kapahulu. And the staff is always helpful, although their policies are not customer friendly, they do their best within their authority. Edit: number 4 above. The error message is "check atomizer". It only took a few minutes for the message to appear, I really am frustrated with this thing. read more

VOLCANO Vape Shop - Not worth the headache... - Vape Shops Near Me - Honolulu, Hawaii

Jessica at the kiosk downstairs next to the food court is AWESOME! Very knowledgeable and helpful. Not afraid to share her opinion or experiences. She made my purchase a good one which is what you want when spending close to $200 for all your gidgets and gadgets to kick a bad habit! In the short run, ill be making up my payment within 2months. Buying a $10 pack almost every 2nd or 3rd day in Waikiki gets really expensive! In the long run, ill be able to save around $1,400 - $1,800 every year while recovering from the damage I have done... which is 16yrs of smoking!!! ='/ Great suggestion on mixing Menthol Burst with Blue Water Punch if your not into fruity flavors like myself! I wanted something that felt like I was getting my fix on nicotine and menthol with a lil bit of flavor and this combination is perfect! Thanks Jessica! =) read more

VOLCANO Vape Shop - Vape Shops Near Me - Honolulu, Hawaii

Aloha-So hey guys...#vapefam...I think volcano eliquids may become my favorite place to go(Jake sales associate was more than helpful an very informative on flavor profile on the brands of ejuice that they carry)..located nearly, in Almost every mall on oahu..great assortment of selection, so my recent trip was not planning on it, but went back again...hence I just went there two days ago...picked up okami..dolce&quava...awesome flavor... This visit, I picked up burst-sherburst (after visiting my old job chatted up with some old friends/vape pals)...think hunabuddah days, yah u know those push pop Sickles with a creamy tone on the exhale...this will become my all day every vape...love love... So if your ever in the area check out volcano ecigs at Alamoana or at any other location...an show some love&aloha... read more

VOLCANO Vape Shop - Vape Shops Near Me - Honolulu, Hawaii

Marcus C. is so helpful and knowledgeable at the Volcano Ala Moana location! I will be going to him from now on for all my Volcano needs! Veronica Trombley read more

The customer service is decent but the prices and ease of services is insanely stupid. I wouldn't really recommend

The gentleman at the vape shop kiosk was very nice, and knowledgeable. I own a vape shop in the mainland and wish I had an employee like him. He was friendslu and not pushy. We only brought our smok nords on vacation because they were small, but it didn't seem to be enough and we ran out of juice kind of funny with being an owner of a shop you'd think we'd be more prepared lol. Anyways he was helpful and now the rest of our vacation is stress free and the volcano pog juice he suggested was really good. read more

I wanted to get a mod from this location since I heard they had a lot of items available. There were two workers. I had asked about any specials and they showed me which shelves were the deals on Labor Day. After that they didn't sell me on any of the products. I just went with what I previously researched about the Smok brand of mods. I think the worker was new and I was alright about the service. He helped me set up the mod since it was my first time. I was interested in getting another mod and went back to this Kiosk. There was only one worker. The worker appeared to be "chill." I just wish they were attentive about what type of product I wanted. I asked what mod was recommended by many since and it was this one Smok mod. I ended up purchasing it for my significant other. However, it was a malfunctioning device. I went back to the Ala Moana kiosk and asked for them to check and they did. They didn't have one in stock so I ended up having to go to Wards to get the mod I just purchased replaced. I guess they are good with their return policy. Other than that, watch and research what you want to get especially if your new to the vape scene. read more

I was all out of filters nobody had but when I went to volcano booth they had it and I used points got it for like $5.00 awesome guys.

The customer service from all the locations of Volcano is awesome. They have 2 locations in Ala Moana Shopping Center. One is located on the street level, mountain side near the bank on the Sears end of the mall. The other location is on the mall level near the Apple store on the Macy's end of the mall. Both locations are easy to find, and the associates that man the kiosks are friendly and eager to help. They're very knowledgeable and willing to answer any questions about the products that you may have. They also spend the time to answer any questions that you may have as well. As a side note, They also have a kiosk (I call it a counter) at Pearl Ridge Shopping Center, Downtown near Pacific Sun. They're as equally as knowledgeable and friendly as their Ala Moana counterparts. As for their products, I've used a different locally sold e-cigarette product, and Volcano E-Cigarettes are by far the best on the market. I personally recommend the Inferno or the Lavatube models. If given the choice, go with the Lavatube, the rechargeable batteries are user replaceable, and the batteries are fairly inexpensive. The units themselves are reasonably priced compared to the competitor's device that I've used. With the help of their products, I've kicked my smoking habit for close to 2 weeks, and now I just vape. read more

This is for the kiosk near Bath and Body Works and the Apple store. I've been going to volcano ecigs for a bit and have been planning on visiting the cafe to try their flavors. I asked about the flavor of the month and, as always, i ask anyone and everyone what their favorite flavor/combo is. One of the workers (i forgot her name but she had a cinnamon flavor at the time...will edit when i find out) asked if I wanted to try it. Uuhh, i go to the full on volcano ecig stand at Pearlridge snd Pearl Harbor mall and they never offered me to try their flavors. Wtheck?! She was so patient while i was so indecisive but i picked up the butterscotch and the kiwi and a salted caramel since i already had kona coffee. Yay for ala moana! I hate investing in sucky flavors and now i never have to! read more

Always helpful and friendly. If out of stock in one location they check others for you. Plus I like the fact they are strict with selling to under age. Keep up with the friendly and helpful customer service! read more

What's up guy's STOPPED at VOLCANO ecig CHECK it out bought a new mod. Jake helped me out explained everything I needed to know and how to do. He was very professional and well experienced on everything.I would definitely recommend friends and family. Even if they don't vape at all go and see Jake people. read more

VOLCANO Vape Shop - Vape Shops Near Me - Honolulu, Hawaii

Bought a device a month ago that stopped working properly, Cristal from Alamoana was very helpful in replacing the device under warranty. No hassle just great customer service with Aloha. Thanks Cristal and the gang at Alamoana Volcano for the service. Its good to know that a company that I have been shopping with for years now, recognizes the value of keeping there customers happy. read more

Helped me in a hurry when I ran out of batteries had batteries that I needed. Awesome staff. Jenkins was great and had exactly what I needed. Be sure to check them out! read more

Awesome location. Very helpful. Awesome deals and products. Variety of products and high quality. Will Come back forsure. Thanks.

My experience here has always been 100% satisfying. I like the selection, and the fact that I've been off regular cigarettes for months now. Trying out a new flavor each time has led to many hits and a few misses, but I always end up leaving happy. Good prices, and the 99 cent package was perfect for a beginner like me. read more

Terrible service today! No common sense used. I had just renewed my license so I had the paper ID instead of the hard plastic one. Guy refused to even look in the database to see if my name is in there. I've been a customer for over 10yrs and stated this to him, but he wouldn't even look! I understand the law but u gotta use some common sense sometimes. I'm 52 yrs old and don't look anything like 21. I even stated that I'd show him the credit card that has been used that's in the system but still wouldn't even look at my name!!! Needless to say they lost a loyal customer. read more

The service was provided in a timely manner consistent with a casually frequented kiosk. Jake I think his name was, was very informative and helpful in answering any questions i may have had. The prices are a tad high but it beats waiting for online shipments when supplies are low. Mahalo. read more

Great selection of mods, tanks, and juices! My main vape shop when I need branded Juice or mods!! Great service as well.

Good location. Good customer service. Great products. Got a inferno starter kit for $1, best deal ever. Upgraded to a bigger vape, but's occasionally got back the the inferno. I would definitely recommend for those who are trying to quit or just vape for fun. read more

They are so helpful and made it very easy for me to select the best vape for me. They are very patient and I would recommend them for help to any first time user. read more

My bf and I was assisted by a Michael C. He was on point with his knowledge about the item we bought and he was very customer service oriented he didn't have a piece that my bf wanted so he called downstairs location and found one downstairs and literally walked us down stairs and assisted us he even helped us with the discount knowledge and how to use it he was very honest about the products that he was showing us... He took his time and did not rush us answered every question that we had and told us a lot of helpful tips on the product we purchased.. Big thanks Michael C. If my bf needs anything we will definitely come back there.. This location where we was assisted by Michael was upstairs ala moana near Macy's.. Thank you Michael. read more

I walked up and was instantly approached by Christian. With a friendly smile, he asked if I needed any assistance today. I told him the issues I was having with my mod and he gave a couple suggestions on solutions. In the end, I decided to just purchase a new one. With his help, we picked the perfect one for me. 10 out of 10, would come back. read more

I own a vape store "VapeL1FE" and we have been doing business with Volcano for a good amount of time, but not crazy amount of orders. This place actually warranted a mod that went defective; although not costly they took care of a situation and QUICK! I know what its like to have good customer service and in that regard; they win. I mean you win. There is nothing better than putting a smile on a customers face; and to be honest you will be seeing more of us just because of the trust you give and have. read more

Excellent service from the associate working, but I forgot to get his name. 10/10 would visit again.

Two stars is for the customer service. I like coming here to fill up on my cartomizers for my inferno ecig but not when this kind of old Japanese lady is working. She takes her sweet ass time to help you out and when she asks "what can I get you?" I tell her what I need then she just walks away like wtf? Are you stupid? Also, there's this "butchy" looking girl that has a mean attitude and doesn't say hi to you unless you say hi first. So rude. Then when checking out, you don't get a thank you. Please train your staff properly on customer service because that plays a big role in a business. read more

I am beyond disappointed with the customer service skills these workers have . They don't even greet you , I asked a question and they gave an answer with an attitude, it didn't seem like they wanted to help me . Oh well I'm never coming back to you this kiosk again for questions with my e cig . read more

I like coming here for the juices and coils and always end up getting another mod since the prices are reasonable!

Needed to buy juice.......went to see what they had......Jake helped me with suggestions.....he is awesome!!!! If u ever come here ask for him!! read more

Kelly was so helpful yesterday when I bought my Renova Zero from her. She gave honest helpful opinions in a sea of pod devices releasing nowadays... One star docked because they are pricier than online vendors but you pay for convenience, just like everything else in Hawaii Nei. read more

This was my first trip to Hawaii and found two locations and both spots have great service and array of products that are cheaper than at home in Indiana. If you vape u need to go to these stores. You wont be upset!!! I got TFV-12 for $10 cheaper than at home. The guys were very knowledgeable about the product, recommended good juices. These guy are the best so make sure you stop by. read more