The NEW manager, Melissa, was incredibly helpful, knowledgeable, and professional. The store looks…read moreso much nicer than it used to--it's clean, organized, and welcoming. The entire staff was very friendly and courteous. It's great to see such positive changes. Highly recommend stopping by!

I am very disatisfied with the manager there I was in the shoes department and she said I couldn't…read moretry on a pair of shoes unless I was going to buy them so u tell me what kind of store is this bc this manager just made y'all lose a damn good customer service so goodbye

The place to go if you want to pay for high-end, over-priced merchandise. Was identified on-line as…read morea carrier of Crocs, but that was not the case...can you say bait and switch??? "Clearance" items that cost $23.99. Don't waste your time here, just make the drive to Academy.

We love this location. Every time I come in, I am greeted with a welcome in and the biggest smile…read more They always have great deals going on and today. I just so happened to go inside for a pair of shoes and ended up walking out with two. The young lady who helped me out was able to apply a $10 off coupon that was online in addition to my rewards coupon that I had in my account. So, along with the buy one get 1/2 off, I got an extra $20 off of my order. I got two pairs of shoes for the price of one which was awesome! I would most definitely recommend coming here to get shoes if you are in need of new ones. They have a huge variety of different brands to sue everyone's needs.

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.

It's a must I update my previous review. Although I said I would never come back to this location,…read moreI was searching online a specific type of boot. The search engine brought up this store as having the boot I was looking for and that it was in stock at this location. I could have purchased it online for in-store pick up, but I opted out of that and wanted to go inside the store to try it on. I'm glad I did because the online price for the boot was $100 with a discount. When I went inside the store to purchase it it was on sale for $40. I got a $150 pair of boots for $40 and I was stoked about that! When I went inside the store, upon entering, I was greeted by both employee and was even asked if I was finding everything OK while I was in there. This time, my experience was much better than the last.

got a nice pair of j's! staff was super friendly and affordable prices! Definitely coming backread more

Been a long time since I've done one of these reviews! 2 Gentleman in particular are very helpful…read morein there! Gotta stop by some time soon again! Bring em lunch or something : D!!! Always have great sales and product knowledge! Thanks for the help. They also prevented me from forgetting something! Can never sleep good these days!

After getting the worst costumer service in a different shoe store walking into shoe palace was…read moresuch a breath of fresh air. We should have gone to shoe palace first and will never make that mistake again: The employees were absolutely amazing! The lady that helped was patient and kind with my indecisive 13 yr old and helped her get just what she wanted. The gentleman that checked us out had us laughing and leaving in the best mood! Thank you to those wonderful employees for being so kind and patient!

Stopped in at Academy for some odds and ends including a small safe for the office. Selection was…read morepretty good, but all the safes were locked and it was difficult to really evaluate them without seeing the interior. One major reason for a three-star rating: the store temperature was very warm, uncomfortable. Service: generally nice staff but not overly helpful

Today was my 2nd attempt to try to buy a Nike dri fit shirt. Both times, the staff had put a…read moresecurity device on the shirt that left a hole in the shirt, when they removed it. One would think that they would learn, since each time, I had them remove the security tags from every shirt in my size in the color I wanted. Each time, there was a noticeable hole left in the shirt. That is just wasting their profit and disappointing for the customers who wanted the product. I feel sorry for the customers who buy those shirts and don't notice the holes until after they have worn the shirts. The shirts were only $26 at full price and I had bought it on sale for just a little over $17. They have plenty of things in the store that cost more than that and don't have security tags. If the security tag is going to ruin the merchandise to the point that nobody wants to buy it..... is it worth it?? Since this has happened to me twice in the last few months, I certainly am not going to be rushing to buy anything else from them.

I'm kind of bummed to have to write this negative review about this place because I love coming and…read moregetting my toddler boys shoes at a decent price and the associate, Ariel, was very nice and helpful BUT because she didn't do her due diligence in ensuring both shoes I purchased were the right size and one left and one right shoe, I went home with 2 of the same foot shoe. This has never happened to me before in my life. I know mistakes happen but when I went back to the store this morning, I was told by the male associate that she did this twice yesterday and that a gentleman had just left from getting the correct shoes. I hate being inconvenienced by small things that can be controlled. I wasn't even offered a credit or percentage off for future use. I returned BOTH pairs of shoes just because I had to waste time and gas to drive back to San Marcos from New Braunfels.

Employees locked door and no one was in store during regular business hours. No any sign or notice…read morefor taking break or leaving. We were waiting for 20min no one came back. The lady in service office of Outlet cnt contact their store manager either. That was a weird accident.

We had a very unpleasant experience at this Clarks location, which was surprising because my…read morehusband and I are long-time, loyal Clarks customers. We travel frequently and are strong fans of Clarks shoes. Whenever we see a Clarks store, especially at outlets, we always make time to stop by. This was our first visit to this particular store. The issue was the interaction at checkout. The lady at the cashier was so rude. I had already selected two pairs of shoes and was ready to purchase. At checkout, the cashier asked for an email ID. I politely clarified, "Not a phone number, right?" Her response was to raise her voice and sharply repeat, "EMAIL ID!" We are careful about sharing our personal data. We know we already have a Clarks account. My husband checked his email and could not find any messages from Clarks, and when our email address was entered, the system could not locate it. The system then prompted us to create a new account. I tried to clarify again, asking whether the system was now requesting a phone number since our email address could not be found. Instead of listening, she continued repeating "EMAIL ID!" in an increasingly rude and loud tone. What upset us most was not just the tone, but the lack of respect. It felt as though she assumed we did not understand English, which is not true. We both speak and understand English fluently. No customer should ever be looked down upon because of accent, appearance, or background. There were many professional and respectful ways this situation could have been handled, such as: "Yes, ma'am, we use email only, not phone numbers." "I'm sorry, our database is local. If your account was created at another Clarks store, it may not appear here, and a new account would be required." If opening a new account is required, customers should be clearly informed and given a choice. We chose not to create a new account because we already have one with other Clarks stores. If Clarks does not have a centralized database, this is something the company should seriously consider improving. Customers have the right to protect their personal data and to ask questions. Not all customers who ask questions struggle with English. Many are simply cautious about privacy. Personal data should never be demanded as if it is unimportant. This experience left us disappointed and disrespected. We hope Clarks will provide better training in customer service, communication, data privacy, and cultural sensitivity at this location.

I had a disappointing experience at this store due to the behavior of the staff. Several employees…read morecame across as rude, which made the visit uncomfortable. I also believe the manager could benefit from additional training in customer service to ensure customers are treated respectfully and professionally. I picked up a pair of shoes to see how they would look , and the employees approached us in a very rude manner to tell us that we needed to have the boxes with us. I do not understand why this is necessary. If this is a store policy, it would be helpful to place a sign at the entrance so customers are aware of the rule before shopping.