A great Internet Service Provider overall. I have received pretty good service through their…read morecontact centre, as well as through their retail outlet at 133 Swanston Street Melbourne. Although recently I did come into a few problems. I decided to go back on contract from pre-paid due to breaking the original modem recently, so hence a new modem had to be purchased, and I wanted to do it in the most cost effective manner possible (minimum, if any additional financial outlay) so a 12 month contract for an extra 500MB of data than what I was currently paying on pre-paid was a smart decision. The SIM card was faulty. I was issued a pre-paid SIM card for a post-paid service which caused a bit of inconvenience, especially as a freelance writer where the Internet is literally your life line in the world of online journalism. I had to finally return to the store and get a new SIM card re-issued. So far so good. The service speed is excellent, and I am happy with the new modem. The old modem breaking out of the blue was a blessing in disguise as a new mobile phone with the sale of my old iPhone came out of this experience as well.

We had just flown in from New Zealand. We had discovered Global Gossip whilst we were there…read more We tracked down this shop pretty quickly to: a) let all our friends and family know we had arrived b) convert our Global Gossip card to work in Australian Dollars from New Zealand dollars c) find out about mobile/cell phone options. This store was extremely helpful. They converted hubby's card and we got a second card for me. They also provided us with a sim card which at the time was on Vodafone (I have no idea one year on whether they are still provided by Vodafone). There are a number of internet terminals available. Additionally there are points where you can plug in your own netbook/laptop. Long opening hours. Close to many shops, restaurants and attractions. Superb. If you need a way to communicate with friends and family who are overseas I would definitely suggest checking out Global Gossip!

So bad service. I paid two times for this internet service in two diferents hostels in Australia…read moreand I was dessappointed both times because it was slow and it stopped every time. Never again! Dont waste your money and time

Visited the Telstra shop in Malvern yesterday. There was no wait to be served and the staff were…read moreextremely helpful. Very impressed indeed.

I have been with Activ8me since 2015 and have recently had an issue with the service dropping out…read morethis ended up being a damaged cable. Without the team at Activ8me I would not have realised that the cable needed replacing. I really like that this company is based in Australia and that my call is not being taken off shore, I have also found the team to be very knowledgeable and interested in me as a customer supporting me to resolve any issues that I have.

Acceptable speeds around 40% of the time. The connection often drops out and re-establishment means…read morethat pages don't load. Modem supplied does not maintain constant connectivity for wireless devices. By their own admission; the NBN did not work for Optus; the supplier of their satellite. Whether this is true or not is irrelevant: the buck stops here. The customer base has overloaded the network; meaning dial up speeds during peak periods. Peak periods can last weeks. When it's school holidays they leave a message on the support line to expect slow speeds. Switching to the NBN made speeds even slower for this provider, not faster, unlike the shiny brochures, and promises to their existing customers. Customer service is friendly, but read from a script. They need to learn to listen from the customer's perspective, rather than read off a script about their service that has very little to do with what the customer asked. You need to find your inner lawyer to cross-examine and get anything but the most obvious information out. They're so unrelenting in wanting to read their script that it's like listening to a human telephone tree. A pretty odd experience.