Acceptable speeds around 40% of the time. The connection often drops out and re-establishment means that pages don't load. Modem supplied does not maintain constant connectivity for wireless devices. By their own admission; the NBN did not work for Optus; the supplier of their satellite. Whether this is true or not is irrelevant: the buck stops here.
The customer base has overloaded the network; meaning dial up speeds during peak periods. Peak periods can last weeks. When it's school holidays they leave a message on the support line to expect slow speeds.
Switching to the NBN made speeds even slower for this provider, not faster, unlike the shiny brochures, and promises to their existing customers. Customer service is friendly, but read from a script. They need to learn to listen from the customer's perspective, rather than read off a script about their service that has very little to do with what the customer asked.
You need to find your inner lawyer to cross-examine and get anything but the most obvious information out. They're so unrelenting in wanting to read their script that it's like listening to a human telephone tree. A pretty odd experience. read more
