To all international students due to start Uni at St Andrews. BE AWARE. When signing up for UK phone plans make sure you request and TRIPLE check you have received your International Call Plan. I signed my daughter up with VODAFONE St Andrews and knowing she would want to make regular calls back to the US (where we are based) I asked for a International call plan option.
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Silly me, I did not triple check the contract and it was not until I went back to review my credit card bill did I notice the $100's of charges from Vodafone for international calls. At no point did Vodafone notify me or my daughter (via email or SMS) of the extra charges (I know it is my fault for not checking the bill each month) but when I finally checked and noticed the charges I contacted Vodafone hoping they could assist me. Vodafone's response was tell me to go back to the store and speak with the sales rep. As I live in the US (the contract is in my name) and given usual turnover of store reps I did not see this a being very helpful.
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PLEASE NOTE - Vodafone offers a GBP 7.50 monthly int call plan. They are charging me $100's for a service that costs $10. They are not paying a 3rd party, they are simply increasing the price of the calls by 2000%. In the US carriers will immediately notify you if you have unusual bill activity and provide options. Come on Vodafone you can do MUCH better than this. read more