Cancel

Open app

Search

Voco

3.2 (40 reviews)
Open Open 24 hours

Services - Voco

Hotels

Voco Hotels Photos

You might also consider

Recommended Reviews - Voco

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Dillon D.

Nice location and reasonably priced. What sets them apart is the front desk workers. Will def be back to stay here!

Tyler L.

This is an excellent hotel if you are looking a nice, clean place to sleep. I am not sure how old it is, but it looks very new and modern. This goes for both the lobby and the room. Everything in the room from the furniture to the fixtures were in pristine condition. There is a bar on the first floor and an inviting outdoor patio for hanging out too. The only negative is the rooms here are very small. Keeping this is mind, if you can find a room here for around $150 or so, it is worth that price.

Bathroom
Jesse S.

Comfortable room, but rough around the edges. Not my favorite neighborhood, but was super convenient for where I needed to be during the day. Luckily you're closer to 9th, so it keeps you out of most of the chaos of Times Square. At night you need your key to get into the front door and there's also security at the door to ask every single person if they're supposed to be in the hotel (a bit over the top). The elevators are incredibly slow and cause for a lot of commotion at the center of the lobby. Really lovely breakfast area behind the elevators that is perfect for working or hanging out during the day. Never saw a ton of people using this space. The bed is comfortable, there's a nice desk setup, and the bathrooms are newly redone. All of the basics are covered. There's not however a ton of storage space if you're staying for very long. In our room the smell of cleaner was overwhelming when I came in, there was a random older refrigerator in the middle of the walkway, and the AC vent was absolutely disgusting. The doors are certainly not soundproof. I also had the great fortune of being placed across from the elevator, and alongside a large group of Italian tourists who ran up and down the hallway all day yelling each other's names. The real downfall of this property is the front desk and staff. There was one very kind woman at checkout, but everybody else was inexperienced and there was often a long wait to speak with anybody. At checkin they were less than excited for our arrival and I asked for a call when the room was ready - never heard from them. Came back later and received the same icy reception and was simply show the closet where my bags would be waiting - no help, no checking the tags, etc. The real bonus would be when I saw the credit card processed as DoubleTree by Hilton (this property recently changed hands). The gentlemen at the desk told me Hilton and IHG were the same which gave me a good laugh. In the end I was told that changing over the systems was in process, but there's nothing they could do to help. This was my first time staying at a Voco property, and as a Platinum member of IHG I'm not convinced that I'll try again.

Dirty remote
Natesha G.

This place is not worth $500 plus a night. The bathroom was dirty, big chunks of dirt of the floor upon arriving, plus there was no hand soap. We were asked if we wanted water brought to our room at check-in we said yes please. We never received the water we had to ask for it over an hour later when we left to explore. I forgot to snap pics of the dirty bathroom but I got a pic of the disgustingly dirty remote

Blood stains.
Alex M.

Stayed here for 4 nights. The only good thing about this hotel is the location and the night shift front desk staff. There where blood stains on our bed that they didn't remove even after 24 hours of us notifying them. The light switch was broken. The phone did not work. Not enough towels in the room. Elevator was broken, so slow that there were lines to get on/off of it. We left for the day and came back to someone having went in our bathroom and not flush. I have pictures but I'll spare ya. Would not recommend. Pay the extra couple hundred bucks and stay somewhere decent.

Double bedded room. Other than looking renovated; nothing special.
Alex C.

Well, this is probably among some of my few low star ratings for lodging. Despite only having stayed at this property for less than 12 hours; my impression of this hotel is forgettable. What I mean forgettable: 1) Forget about being recognized at check-in if you have elite status. To make some conversation; I asked if this property was once a Double Tree, and the agent confirmed by saying yes but also had a slight grin and said nothing more. 2) Forget about a seamless experience if you have multiple bookings. While the agent assured that I would keep the same room for the duration of my stay; I am required to personally visit the reception to checkout/in and reprogram the keys. 3) I did book a stay where only single/king beds were available, and I made sure that I didn't forgot to ask if that could be changed. The agent gladly assisted with the room type change (which is where the saving grace 1 star sits). 4) Forget about asking (whomever is at the reception), because the impression I got was lack of experience and lack of motivation to assist. I had asked if a luggage rack could be brought up, and the agent (young African American - he was at the reception desk around midnight); and he asked me what a luggage rack is. When I described that a luggage rack comes standard in most hotels, he said that he has not done any research in what a hotel normally offers. What research does a staff member working for a hotel should do to know what amenities are offered? Definitely not something I would expect ever as an answer. So what was my solution? There is a mini refrigerator sitting at the corner nearest the window, and so I sat my suitcase on top of it (unplugged of course). I didn't even bother to ask for slippers because I only imagined being told that they simply had no idea what they were and the idea of having to explain or spell it out completely (we saved slippers from the last hotel we were at). I don't think I'll book here in the future. Do yourself a favor and book the adjacent Crown Plaza if it's available.

The room was fine, not too big but enough for me.

See all

4 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

22 hours ago

Helpful 2
Thanks 1
Love this 4
Oh no 0

2 days ago

Helpful 3
Thanks 2
Love this 2
Oh no 3

4 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

13 days ago

Helpful 3
Thanks 3
Love this 3
Oh no 4
Photo of Tyler L.
769
1949
3276

1 year ago

Helpful 2
Thanks 0
Love this 1
Oh no 0
Photo of Trusha P.
3
114
36

2 months ago

Helpful 3
Thanks 3
Love this 3
Oh no 3

10 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

11 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 6
Thanks 0
Love this 2
Oh no 0

1 year ago

Helpful 1
Thanks 0
Love this 0
Oh no 1
Photo of Doug S.
1806
46
11

1 year ago

Helpful 6
Thanks 3
Love this 10
Oh no 3

1 year ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 4
Thanks 2
Love this 2
Oh no 2

9 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Alex M.
146
46
10

3 years ago

Helpful 5
Thanks 2
Love this 2
Oh no 2

2 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0
Photo of Alex C.
181
394
3813

4 years ago

Helpful 4
Thanks 2
Love this 2
Oh no 2

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of K Y.
0
71
194

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 2
Thanks 1
Love this 2
Oh no 2

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 1

4 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Ann Y.
30
15
4

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 2
Thanks 2
Love this 2
Oh no 4

3 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 1

4 years ago

Helpful 6
Thanks 2
Love this 2
Oh no 3
Photo of MRose S.
6
100
65

3 years ago

Helpful 2
Thanks 2
Love this 2
Oh no 3

4 years ago

Helpful 3
Thanks 2
Love this 2
Oh no 2

4 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 3
Thanks 2
Love this 2
Oh no 2

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Voco

Review Highlights - Voco

The staff was exceptional: Johan at check-in, Mauricio at breakfast, and Yvette on overnight truly made the stay unforgettable.

Mentioned in 2 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Hotels 65,969 times last month within 15 miles of this business.

Verify this business

Park Hyatt New York - LeLabo products

Park Hyatt New York

(184 reviews)

$$

Midtown West

We loved staying at this elegant hotel located on 57th Ave in the heart of midtown Manhattan…read more After spending each day sightseeing and walking through the busy streets of NY, this hotel was the perfect refuge at the end of each day. Our room was on the 14th floor and was somehow sheltered from the bustling noise of traffic and honking horns. The amenities in our room were wonderful. Heated floors, amazing spa-worthy shower with a powerful rainfall shower head. We felt extremely pampered during our stay!

Our family's Christmas stay at the Park Hyatt New York was nothing short of magical. From the…read moremoment we arrived, it felt less like checking into a hotel and more like family welcoming us into a beautifully curated home in the heart of the city. Traveling during the holidays can be hectic, but the staff at the Park Hyatt made everything feel effortless. Every interaction -- from the front desk to housekeeping to the concierge -- was filled with genuine kindness, patience, and warmth. It was clear they weren't just doing their jobs; they truly cared about making our holiday special. The hotel itself is stunningly elegant yet incredibly comfortable. After long walks through Central Park, returning to our room felt like stepping into a peaceful retreat. The spaciousness, thoughtful details, and quiet luxury made it easy for our family to relax, laugh, and simply be together -- which is what the holidays are really about. We had our first breakfast in New York at the hotel's "the living room" which is located in the lobby. The restaurant is absolutely beautiful with modern decor and stunning 30 foot ceilings. We arrived at 7am as the restaurant just opened and Kamil greeted us with a warm genuine smile. We've stayed at 5 different Park Hyatts in the past 5 years (Kyoto being the most recent) and no one has made us feel as special as Kamil. He has the unique gift of hospitality. He went out of his way to treat us like family and made us feel very special. All of his small gestures, friendly smiles, and thoughtful attention to detail, turned simple moments into special memories. During a season meant for connection and joy, the Park Hyatt delivered both in abundance. Spending Christmas in New York is always special, but spending it at the Park Hyatt New York elevated the experience beyond anything we could have imagined. Our days were spent with full hearts, lasting memories, and deep gratitude for a team that understands true hospitality. This is a place we will return to -- not just for the luxury, but for the people who made us feel so genuinely at home during the most meaningful time of year.

Casablanca Hotel - Inside

Casablanca Hotel

(129 reviews)

$$

Theater District, Midtown West

We decided to choose this hotel as it was next to Times Square and seemed like a nice boutique…read morestyle hotel. The staff was extremely friendly and accommodating. The rooms were comfortable overall and had a decent amount of space. The bathrooms were nice and spacious. The common area was very comforting and inviting. They have snacks that are available 24/7 which was great when wanting a quick bite. The free breakfast in the morning was also delicious. We would absolutely recommend this hotel if looking for a more personal experience and friendly staff. We would return again.

I had a reservation booked more than six months in advance for a stay at the Casablanca Marriott…read moreHotel as part of a larger international trip that included Morocco and Egypt. Unfortunately, due to geopolitical instability impacting our return route through Amman and the broader Persian Gulf region, our travel plans became unworkable. I contacted multiple hotels involved in our itinerary, and every one of them demonstrated professionalism and understanding by waiving cancellation fees given the circumstances--including other Marriott properties and the Ritz-Carlton. This property, however, took a completely different approach. I spoke with Samir in the reservations department. He refused to provide any refund. We went back and forth multiple times, and each time he introduced a new justification. At one point, he claimed the U.S. State Department had not advised against travel to the Persian Gulf and that any warning had expired on March 31. I provided evidence that there was no expiration date, yet he continued to deny the request. I also explained that other Marriott properties and Ritz-Carlton locations had already issued full refunds under the same circumstances. Despite this, he continued to refuse any accommodation. Only after I told him I would be leaving a review about my experience did he offer a future credit. That is not a practical solution when I have no certainty of returning to Morocco. I then requested that a manager follow up with me. No one ever did. Communication stopped entirely. This response reflects a lack of flexibility, accountability, and basic customer consideration--especially when compared to how other properties under the Marriott International brand handled the exact same situation. As a result, I had to absorb the financial loss and cancel the reservation. Based on this experience, I recommend considering alternative accommodations that demonstrate greater responsiveness and professionalism when dealing with legitimate, unforeseen global disruptions.

citizenM New York Times Square Hotel - Lobby

citizenM New York Times Square Hotel

(286 reviews)

$$

Theater District, Midtown West

Got lucky and scored a couple of nights here with points. Learned that they recently joined up with…read moreMarriott...maybe a month ago. Rooms are as advertised: small but functional. Bonus-it was clean!! The iPad system to control the room is clever: manage the thermostat, tv, blinds/shades and lights. It takes a minute for the iPad to connect (not sure if it's a wifi issue or that these iPads are an older model). Speaking of the thermostat, it kinda worked. I think it shuts off or scales back when there's no movement in the room. I had a hard time getting it cooled down to a good temperature, so I didn't sleep as well as I would have liked. The bed is very comfortable, though...and even with the small space, there are plenty of places to hang clothes and store items. Several outlets and USB charging stations available as well. There aren't any washcloths - just hand/body towels... and it's up to you if you want to have your room lightly cleaned or fully turned over. (See your iPad to make that option). There was only one elevator working, so it could take a few minutes to get your lift up or down. The staff that we engaged with were great. Check in and out were super easy. The lobby is pretty cool and hip. There's a small rooftop bar/lounge and a nice sized food/canteen area in the lobby. The location is outstanding. 50th just off 8th Ave...right in the heart of Times Square and walking distance to many other destinations. I would stay here in the future...2-3 nights is perfect. Just make sure if you're traveling with a companion (and sharing a room) that you REALLY like them.

I recently stayed at CitizenM in Times Square. Now, I know what you're thinking - why would you…read morestay in Times Square? This spot is super centrally located, and during NYFW was an affordable, clean, and hip spot to stay for a few days. I am familiar with CitizenM as I have been to their hotel bars in their Miami locations, but had never stayed at one. I truly enjoyed my experience here. From check in to ordering wine or coffee at the bar, to the room, it was all lovely. I will say, the room is quite small. But truly, what do you need a big room for when you're going to be exploring NYC all day? The bed we got was a king, and dare I say it was one of the most comfortable hotel beds I've ever slept in. The room is set up a bit like a studio, with two little closets which made it easy to organize and unpack, a small desk, and a vanity in the common area. The toilet and shower are together in what kind of looks like a spaceship capsule in the middle of the room. One cool thing is how high tech this hotel is - you have an ipad that controls everything in the room from the room temp, your blinds, to the TV, to connecting your devices to the TV to stream music, etc. In the lobby bar you can opt in for hotel breakfast buffet, but instead we would just grab coffees as we were getting ready. Grace at the bar was super friendly, as was all of the staff. My one area for improvement is the elevator. We received a notice that one of the three elevators was broken during our stay and every time we would get on the elevator it would take us multiple floors up before going down. Not the worst thing in the world, but just annoying if you're in a rush to get somewhere. If you are looking for an affordable, centrally located hotel to stay with a friendly staff this hotel is your spot. You have multiple subway stations within a 1-2 minute walk which can easily get you to any neighborhood you want to go during your stay. Would definitely return!

The Central at 5th by Hilton Club - Our room with a view

The Central at 5th by Hilton Club

(28 reviews)

Midtown East

We really enjoyed our 4 day stay . We were so close to Rockefeller center and the lovely shops on…read more5th. Check in was a breeze, we stayed on the 24th floor. It was not noisy and we had no complaints. Our suite was so spacious and there was so much space for our toddler to run around. She loved building a fort with the sofa cushions. We loved our spacious dining table. We requested for a microwave and they brought one up. They have a Toto toilet which made us soooo happy. They have black out curtains so we had good sleep. Their mini fridge is spacious and they gave us 8 waters. We got to watch people working across the street. They had a business center in the lobby, you just have to ask the reception area and they will set up the keyboard and mouse. It was a very nice stay, definitely recommend. Staff was friendly and very responsive in the app. Will stay again.

Absolutely loved this hotel. Amazing location - 1 block from Grand Central and 2 blocks from…read more Rockefeller Plaza and the subway station. Room was really spacious for Manhattan. The bed was actually really comfy for a hotel bed. We loved the Toto bidet toilet and the huge walk-in shower. The TV was gigantic. Big closet for extra storage. The under bed storage was great too. The black out automatic curtains were super cool. The fridge was spacious and there was a coffee maker too. The only thing that was weird were the light switches. There were 2 different switches and it was confusing to figure out what controlled what. The staff were very friendly. They were able to get us into our room early and they let us check out late. They always greeted us when we got back to the hotel room throughout the day. Plenty of food options nearby. Would absolutely stay here next time we're in NYC.

Renaissance New York Midtown Hotel

Renaissance New York Midtown Hotel

(235 reviews)

$$

Midtown West

Prime location! Modern, spacious rooms (for the city)!…read more The elevators though.... Oy. I stayed at this hotel over the New Years holiday and was thrilled to be so close to Madison Square Garden and Times Square. As was expected, check in was a bit chaotic given the time of year. The ground floor entrance was PACKED with luggage on first arrival. After weaving our way through, we located the check-in desk on the 5th or 6th floor. Tons of people but adequate seating to wait for our room to be ready. An upper floor meant having to figure out their dreaded elevator system. It left something to be desired, to say the least. With only 3 elevators that service the whole of the hotel, and a 4th that goes who knows where, it was almost always a lengthy struggle to catch one. No buttons on the interior of the carriage, all elevators were called with a touchscreen device that seemingly tried to pack as many people as possible into one small space, leaving many behind that couldn't fit, before directing the passengers to another elevator to repeat the whole process over again. One day was so bad, it was actually preferable to walk up the stairs to the 14th floor. Woof. The room itself was wonderful. Spacious, with 2 beds. Very clean. Beautiful view of the city and the arena next door. Great way to catch the sun set. Walk in shower with both an overhead and handheld shower attachment. Great lighting. Shower had heavily frosted glass that faced the bedroom area so be prepared for your silhouette to be on full display for anyone you may be rooming with. Nice sized closet, safe, and mini fridge. Big flat screen television. Window shade worked very well to block out the light if you're hoping to sleep in late. Walls can be a bit thin, especially if you have a rowdy bunch of kids right next door as we did. Aside from the elevators, the perks far outweighed the usual peskier elements (e.g., noise,etc.) one encounters when staying away from home. Would stay here again, perhaps during a less busy time of year, if that's even possible.

Loved it here! Comfy beds, friendly service, and lots of outdoor patios…read more We enjoyed our stay here. It was conveniently located in midtown. There are a lot of attractions easily accessible from here. I'm glad we chose to stay here. We can't wait to come back soon.

Library Hotel by Library Hotel Collection

Library Hotel by Library Hotel Collection

(165 reviews)

$$$

Midtown East, Murray Hill

I was excited to stay here anyway, because of course it was on my bucket list, but the stay was so…read morequiet and lovely that I am blown away. I got a petite room since I was traveling alone which I would not recommend for a couple, but for me it was perfect. The bathroom area was the best part and not at all an afterthought. They knew women would be coming and they nailed it, down to the magnifying mirror. Whenever you get to spend time with other book lovers, it's a plus, so I also very much loved being able to talk to people in the common room on the 2nd floor. Often times NYC misses this in their hotels. The books here aren't anything you really want to read so bring your own books but all in all 5+ stars for me!

The Library Hotel has a lovely vibe and is a nice place to come back to after a long day of work in…read moreNew York. Fellow bibliophiles will especially appreciate the concept of this book-laden bolthole. I really enjoyed being able to pop into the Reading Room at any time and get tea, water, fruit, and other snacks. The hotel's bar, Bookmarks, is a lovely space on the 14th floor to meet a friend for drinks, but make sure to get a reservation before heading up. Each floor of the Library Hotel is dedicated to one of the ten major categories of the Dewey Decimal system. My room was 800.003 Poetry, which is a petite room with one full bed. And when I say petite, I mean it! Think room for a bed and little else. But this is NYC so I didn't need much more. If you want to be in Midtown Manhattan, the Library Hotel is a perfect choice.

Hilton Garden Inn New York/Manhattan-Midtown East - Outdoor Patio at Dusk

Hilton Garden Inn New York/Manhattan-Midtown East

(175 reviews)

$$

Midtown East

This is a bustling hotel with a large lobby. I visited for a conference. The hotel has a couple of…read moreexits, but the main entrance is on 6th avenue. All the meeting rooms were clean and organized. We had over 1,000 conference attendees and needed ample space and everything went pretty smoothly. Temperature control was generally good, but got a tiny bit chilly at certain points of the day. The staff were extremely prompt with setting up and removing catering food, but were not the friendliest. They have a free standing pumping station for those that need it. It was easy to access and decently clean, but could've used a wipe down by the second day. They provided a mini fridge in one of the meeting rooms for storage.

AVOID AVOID AVOID! DO NOT BOOK HERE!…read more I came here around April for a work trip and no where on the reservation page did it say that the hotel was under construction. They also offered the price including breakfast. Arrived at the hotel and saw that they only had one working elevator for a hotel that was over 20 floors high. There was a line for the elevator that you had to wait for at least 20 minutes to take. I asked the about the breakfast and they said the restaurant was closed so no hot breakfast. Why is this hotel offering a room rate price with breakfast when there is no restaurant for breakfast?! They told me they had bagged breakfast, which was always gone and coffee was all gone too. Took over 10 minutes to wait for new coffee to arrive. Renovation work bright and early at 8am. I was offered loyalty points for compensation by the manager, Delanie, and these points never showed up. I was also mistakenly charged for drinking their water bottles when I didn't even touch those bottles. They never even told me that I was going to be charged after checking out. I just saw a random extra charge on my credit card. The manager, Delanie, had said this would be refunded, but never saw this refund come through just like the loyalty points.

Voco - hotels - Updated May 2026

Loading...
Loading...
Loading...