We made the reservation for Banahan for April 7 - 9, for 12 pax, paid the security deposit by March…read more21, in constant communication with your coordinator, who claimed to be a part owner of the resort, named Clark.
We left early at dawn from Manila, so we can be on the road and beat the hustle and bustle of the holy week travelers.
After 5-6 hrs of driving, only to find out that we don't have a room reserved for us, it was booked to another group, and our so-called coordinator and part time owner, Clark, is nowhere to be found at the resort and not responding to FB group chat that was made for our reservation.
The Punta Tierra Blanco, employees said he is not a part owner, nor an employee, just a sales agent who brings clients to the resort, but the owner is his godfather on his wedding.
So after almost 1 hr dealing back and forth, only to them this coordinator, Clark replies, apparently he is away on his holiday thus he have limited internet connection, therefore cant reply on time and fixed our problem, the Punta Tierra employees said they managed to get us a room but we have to wait until the rooms gets vacated and cleaned, and we are ushered to a dining table behind the information counter, and we even had our lunch since it's past 12pm already.
So comes at past 2pm, we were informed the room is ready and it's good for 7 pax and they can provide us an extra bed, take note and extra bed to accommodate another 2, we are a group of 12 adults and 3 kids, age 6, 5 and 2 yrs old respectively?
How in the world they can expect us to fit in a room technically can fit 6 people since it only have 3 double size beds?
So, it's only natural to say NO we cant fit here and we reserve for a whole cottage with 2 rooms and for 12 pax?
So they offered their event hall, they said they can have the other 5 be fixed with a make up bed by the event hall but this comes with a fan only, and if we want an air condition, we need to rent the whole event haul and they can open the AC but the rate will be Php16,000 per night.
The worst- They can only accommodate us the night of April 7, and we need to tend for ourselves and look for other accommodations for night April 8.
At this point of time - we
have been waiting for over 3 hrs already and kids are getting irritated due to hot weather, and not having a proper way to relax since we cant unload out luggages from the car and settle down properly.
So again, we demanded a solution and said that this is not our problem and we have the proof of reservation and you have the confirmation from their coordinator Clark and our security deposit was transferred to the owner's account, we said that we are ok with the hall to be converted to a make up room bit we should not pay anything more than what the agreed rate of Php12,000 per night for the Banahan.
Then, came the owner and said it's not their mistakes but the coordinator mistakes and we should speak to him not to them
He said that the coordinator is not their employee so should deal with us.
I told him, your coordinator or your agent may not be an employee, but the fact they speak and promote your resort to potential clients then they do represent your resort per se, plus the payment made were to your resorts account, and your employees here acknowledges the early conversation of our reservations being made at that time and as we speak they are coordinating with Clark.
Due to lack of choice- we opted to just take the hall and the Urduha (7pax) just so we can settle down and at least have a bit of relaxing moment and worry about the next day and worst we may need to go and find another resort, but who are we kidding? at the height of the long weekend holiday?? we will have to go home and wasted the whole holiday.
None of us get to enjoy anything, while the rest of us unpacked and goes to the hall and urduha, my cousin and I scoured the area and was lucky enough to find a an air conditioned hut in a nearby resort so 1/3 of grouo can transfer and we just have to worry the remaining 2/3, by the time we settled down at almost 4pm? the beach has gone low tide and nobody cant swim, except in a small pool that mainly where children swim.
We just prep for dinner and eat by the cottage and have some drinks and salvage whatever we can from this disastrous experience, came the next day, my cousin and I are busy looking for a resort nearby where we can transfer the rest and managed to find additional nipa hut to accommodate us for the night.
Now back to Punta Tierra Blanco, at this point no water at the beach as well- so nobody can swim
so we end up just have to prepare for lunch - eat and check out again, and the audacity of Punta Tierra Blanco, ar around 11:30, they went for rounds in the rooms and cottages reminding us we need to vacate the room so they clean by 12pm as they have the next guest checking in
I told the lady- we are clearing the room