I could not wait to post the most positive feedback I could for Vizio TV Manufacturer Co - it started out a little shaky but just being positive and believing that when you talk to the right person the job will get done. I'm speaking of a huge Shout out to Marshall Todd Executive Resolutions - thank you for living up to the highest reputation Vizio has in the USA and that is taking care of your customers - I am a very pleased customer from a situation where every agent I spoke with said "No sorry there is nothing we can do for you" - there is always something we can do for a customer to support your product - even a first time situation - way to make it happen Mr Todd - continued success with the company - we need more of you with other companies. Thanks and more thanks JoAnne Bobbitt read more