John did a great job cleaning our soiled basement carpet, stairway and landing. He took extra time…read moretreating and deodorizing some old pet stains and explained everything that he was doing while he cleaned. John fit us in for our cleaning early and showed up on time. His prices were very competitive, and honestly we would rather do business with an owner/operator than a chain cleaning service. We intend to have him back to do the other 1/2 of our basement and possibly a sofa as well after the holidays. Thanks John

Excellent, thorough, professional job from someone who takes pride in his work, is very…read moreknowledgeable, reliable, and prompt, and also very nice. Cleaned my beige linen couch which now looks almost like new.

Daniel arrived on time with all his equipment ready and went right to work, he did a stellar job…read morecleaning the carpet in a large bedroom and all my upholstered pieces. He cleaned up after himself and left. He charged a very moderate fee. I would reccomend him to anyone. Mary leblanc

On March 21st Daniel came to my home and cleaned my sectional left it soak and wet and water on the…read morefloor I brought the water to his attention he pretended to get it up but I had to use my mop also six pillows are apart of the sectional he put them behind my recliners on the floor so I asked him why he didn't clean them he replied with his machine is to big and continued to walk out the door. I called him after he left and he said I should be glad he cleaned both sides of my cushions and he doesn't clean pillows and hung up and blocked me. Also he told me he doesn't need customers like me. I accepted him because he was so detailed about the cleaning by text. I had a friend call him from her phone and he told me I needed to find someone else to clean my pillows. I'm a disabled unsatisfied customer. See you in COURT

Arrived on time, pleasant and efficient. Came back a second time at no charge to address a…read morepersistent pet odor. Solved the problem. This is now my go-to service!

OxiFresh is the best carpet cleaning service I've ever used! Prompt, neat and very effective at…read moreremoving old pet stains. Safe for pets & people.

I was first impressed by the fact that Gwen came out to our house to give an accurate quote for…read morecleaning. I am happy with the fact that the team brought their own equipment and even garbage bags. No need for me to use supplies that I had on hand...and quite a saving as well. The folks who cleaned were respectful, delightful and hard working. It is such a joy to have a cleaned home!

Clean all carpets. Quality was very good. Quoted price of $180.00 was well worth it. Nice job!read more

EDIT: Although I did not receive a call, email or text from a manager, we did get a text message…read morethis morning (7-21-26) that someone would be out between 8 am and noon. Shortly after Brandon showed up. He did an AMAZING job on our carpet. He genuinely cared, was sorry about the experience we had the day before and did an outstanding job. I was extremely impressed with his friendly personality, caring nature, and professionalism. I do appreciate they took care of this and it is unfortunate that I had to lose 2 days getting 1 room of carpet cleaned and the aggravation accompanying it. However, in the end, they did come through. If you are going to use them make sure you ask for Brandon. He is awesome!!!! I never write a review unless I first reach out to the company to try to resolve this. However, I feel it is necessary to warn others. For many years I used a different and amazing carpet cleaning company. When they left, it looked like brand new carpet! My boyfriend wanted to try Stanley Steemer, so I reluctantly agreed to it. According to reviews, they did warn about how they will try to upsell you. Which of course he did within the first 5 minutes of arriving. I firmly said no I only want what I had scheduled for. I have 2 cameras in the room he was cleaning the carpet in. I was watching him the entire time and saw what he did or did not do. He did not pretreat any stains (their customer service rep said they are supposed to), and missed many spots. When he was finished which was about 20 minutes later I went to see the carpet and it looked terrible. I pointed things out to him and he got very defensive. I told him the previous carpet cleaning company always had the carpets look beautiful and I couldn't understand why ours did not remotely look like that. Instead of being professional and working on it some more so we were satisfied with it, he got very combative and confrontational. Almost to the point of scary. It just seemed like he wanted to get in and out of here and go home. I contacted customer service and spoke with an amazing and wonderful rep named Debbie. She went above and beyond and said she reached out to his manager and I should be expecting a call back. Debbie even went as far as calling me at 7:30 pm tonight to see if he called. I did not receive any call, email, text, nothing. I have pictures of how terrible my carpet looks and video of how he spoke to me. As of right now, 6 hours later our carpet is still soaking wet. So I don't know if he didn't suck up enough water or what. I would never recommend this company EVER! Paid $205 for 1 bedroom carpet and a hallway runner. And now have to call the previous and awesome carpet cleaning company to redo it.E

Fantastic!! Abdul and Kyle just left and this is the best cleaning that's ever been done here! I…read morehave a light colored entryway and it's SO difficult to keep clean! I'm looking into their frequent buyer program, and will definitely have them back! Very fast and thorough!!!

High-quality carpet cleaning, fair prices. Thank you very much for your great work. I am very…read moresatisfied!

Look, I know I am awfully far away from good old West Hartford. But listen up…read more I was on a trip with some college buddies out to Hartford CT where a friend of mine grew up. We decided it wouldn't be a "real" Friday night unless we had a little night on the town. We started our night at Barcelona which is quite an impressive place but a bit too formal for the likes of us. So we began to hit some spots "off the grid." During this adventure, my friend John ended up having a little too much whiskey. HA, we decided to let him doze off at the bar while we continue to party away. By the time we went home, we had to "man handle" John over the shoulder and into his parent's place! Trying to be sneaky as to not wake them from their sleep John decided now would be a good time to wake up and hurl all over the brand new carpet. Ever seen what pasta, wine, beer and whiskey look like all mixed up and coming back up? Well, it's not pretty. In an attempt to keep the whole thing quiet (or at least we thought) we decided to search for carpet cleaners immediately. We filled out the form on West Hartford Carpet Cleaners website and got an email response within an hour or so! This guy is dedicated! He said to call him ASAP at 6:30 am and he would squeeze us in before the first job of the day. When they arrived, Johns parents were still sound asleep as was most of the crew. For me... Well, I don't drink so I woke up and got the cleaners inside. Unfortunately, when they started to work Johns parents came flying downstairs to see what the noise was and saw the cleaners.. and the mess. Luckily, the stain and mess was all cleaned and the damage to Johns wallet was minuscule. All was right with the world again!

I had a few stains on my carpet and they just needed a cleaning. Searched on Yelp, The Carpet…read moreDoctor had good reviews, called, left a message. Mark called back a day later, scheduled a $139 cleaning for the following week to clean the stairs and upstairs hallway and address a few small stains in the hallway. My significant other and I were busy when Mark arrived. I paid him and we both went to work (at home). When I came out of my home office, Mark had left. Once dried (in a few hours), the carpets looked great, stains nearly all gone. I was pleased, the carpeting looked brand new and revived. Mark did a nice job and I'd definitely use The Carpet Doctor again.

Thorough job. Fair pricing. Good communication. I was very pleased with my carpets after they were…read morecleaned.

Kaoud Rugs is an outstanding business. They have always treated us with personalized care and…read morerespect. Each interaction has been like we are part of their family. We have gotten two gorgeous rugs that have transformed the rooms that they are in. We also used them for carpeting our entire second floor. Their products are excellent quality that I'm sure will last for years. It's expensive, but you get what you pay for! So thankful for this business and I know we will be back for more one-of-a-kind rugs.

Excellent service! Irena was absolutely great to work with and a real asset to the company. Very…read moreprofessional, and extraordinary with all communications. Could not recommend enough!