I strongly suggest that you read every review on here before choosing to do business with this company. It is a nightmare to even interact with a human with this company because they ignore what you say and just read through a script like a bot. I had to talk on the phone for almost two hours to two different people in order to cancel my service. Even after going through that whole process, they made me wait thirty days to "process the cancellation request" and they were able to charge me for one full additional month of "service", after I cancelled, at the full monthly rate, which they described as "pro-rated". I regret ever wasting time or money doing business with this company and do not recommend them on my worst enemies. That's not even to mention their crappy equipment that constantly triggers false alarms. They were so insistent on offering me free upgraded equipment to get me to stay that they refused to listen to my repeated request to cancel service immediately. They told me that I agreed to the 30 day wait between my cancellation request until it actually happened but I, as the customer, was given zero other options. Words do not describe how frustrating it is to deal with this company. The foreigner on the was very smug and eager to ignore everything that I was saying as well. I hate this company. read more