If I could give negative stars, I would. I was sold on a service that sounded great- I could control a doorlock from my phone, a camera on the doorbell that would trigger motion and I could see (and speak) through my panel, smoke alarms that were linked to the fire department.
If only it actually worked.
The phone app only works sporadically (not great when you're trying to let someone in the house remotely, as it was sold to me). The camera only sometimes triggers motion, I often have to open the door to see who it is since my panel image doesn't show up OR, it's stuck on an image from 2 weeks ago. I've never once been able to talk through the speakers. The smoke alarms have malfunctioned (not the battery, they just stopped working and started to go off).
I have to call about once a month to have something reset. Each time I call, I even ask "is this normal for customers to have to call this often for malfunctions? I'd like to speak to someone about faulty equipment" and they always say no, not normal, then bypass my request and refuse to transfer me to someone who can actually help.
Not only that, most of the reps not very nice to talk to. And since I've had to call A LOT, I have talked with a lot of them. If I can ever manage to get transferred to higher up, they only offer me a partial credit on my account for the lost time of service from their faulty equipment. Which I have NEVER ONCE seen credited.
It took 7 emails (which I was told was a valid form of support) over the span of NINE MONTHS to have them actually respond to a question about my contract.
This company has horrible support, has refused to acknowledge they put faulty equipment in my house, and have even refused to tell me how much I have left on my contract so I can pay off this shitty service and go with a company that actually works. read more
