I contacted A to Z Lock and Key in Great Falls, MT, after damage occurred to my ignition switch…read moreduring an appointment to have key fobs programmed for my vehicle. Two separate technicians from this company attempted the programming. The first technician had no issue getting the car into program mode--I was standing next to the vehicle and clearly heard the audible beeps confirming this. However, the second technician was unable to complete the process and claimed the issue was likely due to a faulty door actuator. At the end of his visit, the second technician also mentioned having trouble cycling the ignition switch--something I have never experienced before in all my time owning the car. It was immediately after his visit that I began noticing issues with the ignition. I waited over 24 hours for a response after sending both an email and an inquiry through their website. When I finally received a call from Kent, the owner, around 10 AM the following day, I hoped for a productive conversation. Instead, I was met with hostility. Rather than listening, Kent became immediately argumentative and dismissive, insisting that the problem must be due to my car having 152,000 miles and a "worn key." He repeatedly talked over me, refused to consider the timeline of events, and took zero responsibility for the potential damage caused by his technicians. When I pointed out that I had personally witnessed the first technician get the vehicle into program mode without issue, Kent accused me of making false accusations and even asked if I was calling his tech a liar--at which point I said yes, because I was standing there and knew what I saw and heard. I even offered to bring my 14-year-old son, (who the car is actually for and has started the car many times prior to this event) to attest to there being no previous issues. Kent wasn't interested--he continued to interrupt me and repeated multiple times that "this conversation is over," showing absolutely no interest in resolving the matter professionally. His only suggestion was to "fix" the issue for $70 an hour, again without acknowledging any fault or responsibility on their end. This was an extremely frustrating and disappointing experience. I understand that things don't always go as planned, but when a business owner refuses to listen, speaks over a customer, and offers no accountability or professionalism, it says everything you need to know. Based on my experience, I would not recommend A to Z Lock and Key to anyone looking for honest, respectful, and reliable service.

The locksmith showed up on time, was courteous and professional, and did excellent work that has…read moreheld up with no problems. Have already requested repeat business.

John is friendly and very prompt. We had a challenging lock…read moreissue and he efficiently solved it.

Jon is amazing! First, he attempted to assist me in Feb. 2025 after my brand new "smart lock"…read moremalfunctioned. While he wasn't able to get me in that time, he tried for over an hour and didn't charge me. Now, he's saved my butt again on the 4th of July! I'm in Great Falls, caring for my mom and we got locked out. I called Jon's number (thinking he was in Great Falls - oops!) and he after I realized who it was, he talked me into getting in with a credit card. I owe this man big time! Best locksmith ever!