Penny is my stylist and has been for many years. She always strives for perfection and at the end of my visit makes sure that I am 100% satisfied is always open to listen to exactly what it is I want and that task can be a bit demanding I'm very picky when it comes to my hair and Penny doesn't mind making sure I'm happy every time. read more

Do not ever visit this establishment, they destroyed my hair, it's uneven on both sides and the back. This is the worst haircut I've ever had, every time I look in the mirror I almost cry. I don't want to go out in public because I'm so embarrassed. I don't understand how someone who Went to school for this , can do such a horrible job. read more

Warning, if you are moving to Sanford stick with your Salon even if it is a 45 min- 1 hour drive. I moved to Sanford went to Vivid Salon, went in with brown hair came out with black hair, the stylist told me that if I went a shade darker it would cover my grays better, thinking it was a darker brown she colored me black. Since I did not trust this salon I went to my former salon and spent a shit load of money for a color correction. I then spoke with, who I thought was the Vivid Salon owner, she said they did not offer refunds, but would have done a color correction, (no flipping way) I told her I had already got the color correction from my former salon, she offered me a deep conditioning....lol read more

I had the WORST experience of my life at Vivid. I had originally went in and asked for brown blonde balayage and I was given a full set of highlights. So I ended up calling back the next day to complain because I did not get what I paid for and was told to come back in and that the owner Penny would fix it. So I went to see Penny, and after she took the foil out and washed my hair and was back in her chair as she was brushing my hair I saw clumps of my hair out into her hands, and she was trying to hide them as they came out. I was in shock at the time and didn't know what to say so I didn't say anything and I also wasn't as sure if it was as bad as I thought it was. But I was left losing at least 6 inches of length my hair is completely uneven. I have layers that are very. My hair is thin and falling out. I have had my hair done numerous times over my life and not once has my hair ever been damaged. It is so bad that I cry every morning when I brush my hair I am so self-conscious I refused Down, I wear a clip every day. I don't want anybody else to go here and get their hair done and in the position that I'm left in. I included before and after pictures. I also want to add it. The owner did offer for me to come in and have a conditioning treatment done two weeks after and I did come in and do that and it did absolutely nothing for my hair. My hair has only continued to fall out. I spent $50 on shampoo and conditioner from their salon that she recommended to make my hair healthier. Nothings worked, it just continues to fall out. It's to the point where I'm wanting to reach out to a lawyer. in order to feel comfortable I'm gonna have to spend hundreds of dollars to get extensions to correct this read more

PENNY IS AMAZING. I'm new to North Carolina and I've been reluctant to find a new hair lady out here because I had been going to my previous lady for almost 15 years. Finding/trusting someone new to do blonde is a huge risk. Unfortunately, I feel the woman who did my hair (not penny) over processed it and it was fried and falling out. After much hesitation, I decided to give the owner (Penny) a call and explain my situation. She was sympathetic and invited me in right away for a conditioning treatment. She reassured me that she wants to make sure I'm happy with my hair and to call her as needed to help restore my hair. I'm so glad I called and I feel a weight has been lifted off my chest. In business, it's not IF something goes wrong but WHEN. I believe Penny will be extremely successful as she understands the importance of addressing the issues of when something goes wrong. For that reason, I highly recommend Penny at Vivid salon. read more

I wish I would have read the prior warnings. I went in and asked to lighten my hair just a little from medium to light brown, I told Kay at least 7-10 times that I did not want any reddish color in it, I hate it on me, she told me when she went to mix it that she would put ash in it to cut any red, when my hair was done I looked like a little red copper penny. It was hideous! I almost cried right there. She told me to look at it outside. Whatever. Then she said "Well, I didn't put ash in it because of the color you chose." I didn't know what to say. I can't say "No Red" any plainer. She put toner on it, which did nothing to the red, only darkened it more. So, now I have a darker, heinous brassy red instead of no red and lighter. I waited a week, called back and Kim was great, she offered to try to fix it but after two additional colorings it was a little better but still red, but she was sweet and tried so I appreciate her. I cried several days over this and then I called Head to Toe. She was able to correct 80% of it but some reddish tint remained, she said it was the hardest to correct because of the red and GOLD that Kay had apparently put in the mix. I have to do 2-3 more colorings to get it. I called Vivid back and explained that I have to pay someone else alot to fix Kay's bad job and I was told that I should have returned (I did and why would I keep going back when they can't fix it?) and that I was just out of luck as it is their policy to refuse refunds. I agree with Diane C, just don't if value your hair. Mine is severely damaged now thanks to Kay. read more

I went in to get a balayage done and they botched my hair. I understand that it takes awhile to get to the color that I wanted and that's not the issue. The woman who did my hair added GREEN to my root color. I was left with green/poop colored roots and orange/bleach blonde through out my hair! I called and asked if they would fix it, they proceeded to tell me that I would have to Pay the WHOLE price to get it fixed. PLEASE AVOID THIS PLACE AT ALL COSTS read more

Vivid Salon - What I asked for - Hair Salons Near Me - Sanford, North Carolina

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Marissa did not cut my hair how I asked her to. Along with not being able to take me in for 15 minutes after our scheduled appointment time despite me showing up perfectly on time she cut my hair 2 inches too short and that is a lot considering that I was getting a very short cut done. I wish that I could get my money back will not be returning. Now I will have to wait months for my hair to grow out while it looks very dumb, just so I can get the cut that I originally wanted. I think that I could've gotten a better haircut at great clips for half the price read more

I was searching everywhere for a lash artist and was SO glad to finally get an appointment. But when i left the salon i was so beyond glad. I was a first time client and i was treated absolutely amazing. I was greeted when i walked in and led to my room by Ariel, the salon lash technician. Upon the arrival into my room Ariel did an absolutely fantastic job to describe the lash process to me, including all her products, and aftercare. She knew exactly what lashes to put on my type and shape of eyes. She made conversation with me the entire visit and made me feel welcomed and cared for, as the salon staff did when i was greeted upon arrival. She updated me on her prices and her monthly promotions. 10/10 i will continue to come to Ariel for my lashes and vivid salon for my hair! read more

First time at this salon. I made an appointment for an eyebrow wax and a hair cut. I told the stylist I wanted layers and my bangs cut and showed her a picture of what my eyebrows usually look like since they were pretty grown in due to quarantining. She said ok and got to work on my brows. Everything seemed normal until I noticed a significant amount of hair on the wax strip taken from the beginning of my eyebrow. When she handed me the mirror I saw the worst wax I have ever received. My brows were not symmetrical, there were stray hairs left behind that the wax couldn't grab that she attempted to tweeze, and I was missing 1/8 of the front of where my eyebrow should start. She asked if everything looked good, and I said "uh ok". I'm all for letting someone fix something but at this point I did not want her touching my eyebrows anymore. Besides you can't put the hair back and I didn't want them to get any worse. I considered canceling the haircut but knowing that businesses have recently been reopening and feeling bad that my slot would go unfilled, I decided to go through with the haircut. However, I changed from getting layers to a simple trim and bang cut. I didn't want my hair to turn out like my brows. The two stars are for the trim, which was simple and looks fine. Also read more

Vivid Salon - Hair Salons Near Me - Sanford, North Carolina

Was so happy with my experience here! Amber did an amazing balayage on my hair, and really took her time to make sure it would come out the way I wanted it. I've been getting my hair colored for years, and this was the best result I had! In addition to doing a great job, the ladies at the salon were really friendly and helpful. You can tell they really care about making sure their customers leave happy. A little pricey, but, especially for something like color, you don't want to skimp; you get what you pay for. read more

Penny is professional and fun...she did a awesome job with my highlights and lowlights as well as a modified cut and style I wanted! I would absolutely recommend her...the staff is pleasant and friendly and the salon is clean and bright. read more

I visited the salon for the first time yesterday and had a wonderful experience! Amber did such an awesome job on my hair with the highlights and cut!!! The salon is beautiful and inviting! Thank you so much!! read more

Vivid Salon - Hair Salons Near Me - Sanford, North Carolina

This salon is great! Great customer service and a quality job done. Getting your hair cut is so scary now days; I wish hairdressers had portfolio books, lol. Penny did an amazing job. She listened to my concerns and everything I wanted done. The outcome is beautiful and I will be coming back every 6wks as I'm suppose to now that I have found someone I can trust. read more

I am very scared of going to places in the area because they don't listen to you. I scheduled the appointment yesterday and went in this morning and was lucky enough to see Penny. She is an amazing person and we spoke like friends. It is typically awkward conversation or complete silence, but she is just a warm and loving person. My hair turned out phenomenally, I am so in love with this! Thank you so much. I will never go anywhere else! read more

I had an updo last month and got it done here. It came out great! It was a great gatsby theme so I had brought pictures with me and Kelli did a wonderful job! Will definitely be coming back for all future updo's. read more

Asked for an experienced colorist for my root touch-up, cut & style. What I received was a very sweet girl just out of school. After I was assured by the owner that my stylist was great, she dyed & cut my hair...and left me with a mess. The layers she gave me were super chunky, looking not so much layered as incomplete, swaths of hair that appeared taken out at random intervals. And my roots were several shades lighter than the rest. And the girl was just going to let me leave like that! I politely asked her to correct it & owner came over and at least got everything color-wise to match, but still charged me the full price. I ended up getting it fixed at another salon...who said it wasn't the first time they had fixed hair from this salon. Granted, I'm used to going to salons in large cities, but I chose this place because I was scared of a lower-end salon jacking up my hair. Oops. Two stars only because I liked the stylist; I just wish her skill matched her personality. read more

The staff is very friendly! I love that they take the time to find out what style you want. I will be going back.

Exceptional customer service. The owners truly care about providing customers with excellent service and are responsive to their clients' feedback and needs. The salon is lovely, has convenient hours, and experienced staff. read more

Newish to Sanford, out of desperation I went to Great Clips. Big mistake. So I tried Vivid to see if they could fix the chop-shop job that was done. Amber fixed me up!!! I got a ton of compliments on my hair today. I was very pleased and will definitely be back to continue the transition back to well-cut well-styled hair. You get what you pay for...don't ever forget that. read more

First time I ever spoke up about not being completely happy with how my hair turned out (at any salon) and I decided I didnt have anything to lose this time. When my highlights didnt quite turn out the way I hope, I spoke up and they were so nice and understanding, got back to my messages promptly, and I was back in the chair the next day they were opened. They stayed late just to make sure I was very happy and I love how everything turned out. My highlights were beautifully done thanks to Penny. I found my go-to salon! read more