Absolutely love this cute little downtown spa. It's charming, with very sweet reception, and the…read moretalented Delaney who has given me amazing brow waxing & a great facial, taking into consideration my skin allergies very meticulously. I will definitely be back & I know they deserve your business!

It was an amazing experience. The consultation was thorough and addressed all my concerns. The…read morefacial was so relaxing and I walked out glowing! The staff were attentive and knowledgeable. They were so helpful. Madison is a true gem. From the moment you walk in you can feel the stress dissipate. Soft waves, great scents, and calming colors create a lovely space to relax and pamper yourself.

Allow me to start this post by stating that I am not new to eyelash extensions. I used to have them…read moredone every two weeks by my lash artist in Columbia, SC. I had to stop utilizing their services once I moved to the Southern Pines area, so I allowed my eyelashes to rest for a few months while I found a new esthetician. I booked a full volume set with Lexi. She was pleasant and friendly, which made me feel comfortable-- unfortunately that is the only positive thing that I can say about this experience. After discussing how I wanted to achieve a cat eye look with medium volume, Lexi began to work on my eyelashes. Two hours later, I notice that my left eye continues to water and tear up. It hurt so bad. Lexi had placed the glue too close to my lash line on an eyelash that she admitted was far too small to hold the weight of an extension. She then said that the watering of my eye may compromise the longevity of that set. I said "no, biggie, I understand", paid, and walked out. My left eye still hurt so bad. It wasn't until I got in my car and took a good look at the eyelashes that I realized that that lash was going to have to come out. Moreover, the lashes on my left eye were completely falling apart and drooping under their own weight. I went back inside and told Lexi about the problem. She was already with her next client, told me to rebook for the next day so she could fix it and removed the troubling eyelash. At this point, I'm in too much pain to ask for any other compensation and I just wanted to leave. Once I got back in my car, I realized that the lashes were drooping so far down that it was making it difficult for me to see. Unless I wanted to walk home, there was no way for me to leave since I drove myself. I knock on the door once more, Lexi lets me in and reluctantly removes my entire set. She put the remover on my eyelashes, left me with a fan to cope with the burning sensation and continued to service her next client in the other room. I felt terrible. She comes back, removes the lash extensions but neglects to remove the clumps of glue that were left on my natural eyelashes. I drove home, took a long hot shower, and my eyes began to burn again. I rubbed them and rubbed them because they felt like they were stuck together until the eyelashes began to fall out. My left eye is missing so many eyelashes now and it will take weeks for them to grow back. I honestly sobbed because I knew I was gonna get engaged over Christmas and my left eye was pretty bald now. There was snot and tears everywhere. It was not pretty. It was hurtful and I took a big hit to my confidence because of it. I decided to email the salon and let them know what happened to ask for a refund. I provided the pictures below as proof that something had gone really wrong during my experience and received a call from the owner about a half hour later. Up until this point, I would never have thought to write a poor review on a small business. I prioritize supporting local. However, the owner's response left me absolutely gutted. I did my best to put my big girl pants on and calmly explain what happened. She responded with saying that my story was not possible. She also stated that "she's been doing this for 30 years and has never seen anything like it". I didn't appreciate being gaslit into doubting whether my awful experience at the salon was real or not. Again, it was so hurtful. She said she would call me back after she talked to Lexi, but she never did. She also said she would reimburse me for the services, but she never did. It took me going to my bank and disputing the charges for me to get my money back. If I could give this business -10/10 stars, I would. People come to beauty salons to have their confidence boosted and leave feeling powerful. Instead, I left with a patchy left eye and a heart full of hurt. Save yourself the trouble and go someplace that won't make you look or feel this way. For the salon, if you feel like finally giving me that call back you promised, you have my phone number. Maria

I've done my lash extensions and my facials here and have always had an amazing experience. all the…read moreladies are so kind and I always feel at home! 10/10 recommend!!

Great place that has amazing massage chairs, champagne and did a quality job on my nails and toes!read more

First time going with my friend. She has been there before and said she had a good experience. Not…read moresure what happened this time around but we both felt rushed. We both got pedicures and the guy was extremely rough with my feet. He continuously hit my skin with the electric drill and hand file. I am 6 months pregnant so I wondered if I was just extra sensitive but when I got home I noticed several cuts on my toes and they were extremely sore. When he finished my topcoat, he got up and rolled his cart away and never returned. I didn't realize he was done because he didn't apply the oil or do the normal things at the end like typical places do. Two days later and my big toe is hurting so I'm worried about an infection and considering I'm pregnant, is very unnerving. I've never felt like such a nuisance at a nail salon. I can't speak for the place as a whole, but unfortunately our experience wasn't very good.

I'd never recommend this place for a basic French tip manicure. Even tried asking to remove the…read morewhite but they got upset so just decided to leave like this.

I loved this salon. Everything from the service, cleanliness & quality was amazing. The woman who…read moredid my nails was incredibly precise and took her time as did the guy that soaked off my old set. Both were incredibly accommodating and so so sweet.

I had my eyebrows microbladed at Westhetics in September 2022, and I am STILL receiving…read morecompliments as to how beautiful and natural my eyebrows look. Dory is a true artist with a constant pursuit of perfection. She is very professional and never rushes you through. If something doesn't look right, she will spend all the necessary time to get it right. Her sweet demeanor makes you feel calm and safe. I would HIGHLY recommend Westhetics.

From the owner: Westhetics is a studio committed to delivering unparalleled customer satisfaction in all its…read moreesthetic services. From personalized facials that rejuvenate and refresh the skin to advanced treatments like microneedling and microchanneling for addressing various skin concerns, including anti-aging solutions, Westhetics offers a comprehensive range of services to meet their clients' diverse needs. Additionally, their expertise extends to semi-permanent makeup, ensuring long-lasting, flawless results, and services like dermaplaning that promote smoother, radiant skin. Westhetics is the go-to destination for those seeking top-quality esthetic services that prioritize both client well-being and beauty enhancement.

This was my second time at this salon. The first time I had a good experience and wanted to make…read morethis my regular spot. While my pedicure was great (minus a few moment of the hot stones being pressed in a little too much and being too hot), my manicure was bad. I asked for a design and if it was feasible for the guy doing my nails. He shook his head no, and I said: "No worries, I understand folks have different skills, I'll pick a simpler design." He then said that the design was easy but it's was "ugly" and I shouldn't get that. This is where I should've left, but I brushed off the comment and asked for a flower design (see pic with daisy-like flowers). He said he could do that and suggested doing an ombre, showing me an example that was heavy white with minimal pink. I said yes and we limited the flower design to one nail. The flowers came out with fat petals, looking nothing like the picture. The ombré was pink heavy and I had to ask him to change the pink since the first was BRIGHT pink and not natural looking. To top it off he filed my skin off (see pics of the cuts) on multiple fingers despite my hand jerking away. I may come back for a pedicure, but never for a manicure again. My hands still hurt after several hours.

I have been a customer of Jay, the manger, for years. I had an appointment with him three times,…read moreall of which he canceled. The first time he said he couldn't do them because he was busy, which I understood. He gave me a time to return and when I did he said once again he was unavailable and asked that someone else do them, which I agreed to. But the entire time I was there letting the other person do my nails, he sat and did nothing the entire time, he had no appointments. The third and final time I went, with the appointment time of which he gave me, he said he over booked and could not do my nails once again. No alternative time was suggested. When I called to complain, my call was never returned. This is something I would not ever expect since I have been one of his loyal customers for years. Very disappointed! I will not be returning again.

I came here yesterday and when I initially left the surrounding area of my eyebrows are…read moresignificantly burned. I believe it was Ivy who had done them, she was sweet but didn't wait for the wax to cool off before putting it on my face. It would be better to not get them done here.

My 2 daughters went to get a manicure. The guy who attended to my one daughter CUT cuticle too far…read moreand she bled! UNPROFESSIONAL!!! My daughter came home and immediatly took off the bad polish job We will never return to this terrible nail salon!