Stay Away.. Hire this company at your own peril.
Vivial ran Google Ads for my current client, formally theirs for years and never bothered to set up conversion tracking. When we asked why they have zero leads (see screenshot showing absolutely no leads), they praised all the many the clicks they were getting for my client. Unfortunately clicks without knowing if your clicks converted into a lead or sale means absolutely nothing. This company either took advantage of a client that didn't know anything about running Google Ads or they are incompetent. I don't know which is worse.
If that's not bad enough, when requesting to transfer the Google Ads account over when we canceled their service, they lied and told me they couldn't and that they run all of their PPC accounts out of one main account with no separate login, which is ridiculous. When I challenged this (going through a few different reps) they finally admitted that the account was a normal Google account, with a normal google account number. Then when asked to transfer the account over, they refused telling me that they own the account and not my client, causing us to lose their entire history and also having to re-create the entire campaign from scratch.
Just FYI, when an agency manages Google Ads for a client, the account should be kept in the client's name, not the marketing agencies name. The account should go with the client when the client leaves since the client is the one running and paying for their ads. Any business that tells you otherwise is disreputable.
If you hire this company to manage your Google Ads, just know that they'll own your Google Ads account and not you. If you ever need to transfer to another agency, you're out of luck. You'll lose your entire account history, and you'll need to start everything from scratch. (campaigns, keywords, adgroups, negative keywords, which takes time to build up)
This is very bad business and my advice is to run far far away from this company. read more