Purchased a home in Spain several years ago. This is the best real estate agency. Extremely…read moreresponsive, answered our questions fully. A beautiful place to own a home.

My husband and I are retiring to Barcelona, Spain from the US. We're very excited. We started…read morelooking at apartments online daily last fall with the intention of looking in person this summer. Then, wouldn't ya know, what seemed like the perfect apartment was on one of those websites. It was the right price, the right location, the right size, layout, light, view..... we just loved it. What to do? The apartment was listed by Finques Urquinaona (FU) and thus began our relationship with them. Our one friend in Barcelona saw the apartment in person for us and videotaped his tour. After many discussions and much trepidation, we decided to buy the apartment. (Gulp!) From March through June, through the negotiation, reserve, nota simple, questions and answers, money transfer (very scary at first), and the contract process, I would email, sometimes daily, in my bad Spanish, asking questions. FU never failed to answer clearly, encouraging us, supporting us. We saw drafts of all the paperwork via email and could revise as needed. They told us exactly what was needed in documentation and cost beforehand. They arranged an English speaking Notario for the closing. We saw the apartment first hand the day after we arrived in Spain, the day before the closing. Pau, from FU, handled an 11th hour sticky situation in which the prior owners had taken light fixtures and a mirror that should be with the house. They were returned before the closing. He went back with us to the apartment to make sure. Whew! The closing went splendidly with no surprises. We were delighted. The Euro is down as are housing values in Spain. It was a perfect time for us to buy. But we have another year before we can move to Barcelona. On to the next step. We needed guidance on how to rent the apartment out for that year. Once again, FU, (Maria Jesus is the owner) proved wonderful. FU provided assistance through all necessary painting and repairs, told us the furniture to buy for the renters, helped us get our utilities changed, and more. Then they took pictures and posted it for rent. They work with relocation programs with companies......and the first person who saw it rented it for top dollar. Now Finques Urquinaona is managing it for us at a very reasonable cost. We couldn't have been happier. They are high integrity, lovely, knowledgeable, clear, helpful people. Pau speaks better English than he'll admit to. And with that and my husband's Cuban childhood Spanish, we had no worries. I can't recommend them highly enough. I consider it a special blessing that they happened to be the people listing the little apartment we fell in love with. With each step of the process successfully achieved more of our fears dropped away. We'll forever be grateful.

Rented from them for a few months. Went multiple days without heat and hot water. Charged for…read morerepairs after move out that wasn't due to any misuse on our part. Sales guy lied to us about getting our deposit back.

Unprofessional and chaotic host. Here's why you shouldn't book an apartment through them…read more After our reservation in Barcelona was confirmed, we provided the information about the guests. But afterwards we've been asked several times to provide the same information. The communication went through the AirBnB, then moved to WhatsApp before moving back to the AirBnB, then continued through both channels. In the reservation it was mentioned how an agent greets the guests and hands over the keys (it costs 30 EUR btw.). The time of the check-in got moved several times. We wanted at 15h, they suggested 13:30. After waiting for about half an hour, I called, and they told me that we have check-in planned at 15h?! They then said that they could send someone at 15:30. But just after 30 min someone called to say the agent couldn't meet us and asked to pick-up the keys from a safety locker "5 minutes" away. This turned into a 10 minute taxi ride which we paid. However, we weren't able to enter the apartment because someone changed the locks. We even heard a dog barking behind the door. Everything was so fishy. Our reservation got promptly cancelled and the host stopped communicating with us instead of offering help. It was not funny at all. In February, without accommodation. They even told me that I am respectlos. Really?! Although we got our money back we had to find a solution ourselves. Zero stars!

Very bad this company Very bad this company. Look at the…read morehistory of contact with them. We made a down payment for a property while the seller changes the agreement nog in our favor and boom the down payment is gone and kept bij Lucas Fox. 16 Sept 2022 Update. Still nothing heard from Lucas Fox. Keep you posted. 10 August 2022 Update. On July 11, we finally received a message via Whatsapp from Lucas Fox with the following message: "Dear madam, we are working on it. I hope I will call you this week" On July 22 we sent them a message that we haven't heard anything yet. We are now on August 10 and as we expected We didn't hear from Lucas Fox after that. 1 July 2022 update. Haven't heard anything from Lucas Fox headquarters of the investigation yet. Received a letter from Lucas fox Javea stating that they have done nothing wrong and that we are now discrediting their company. It's nice how they suddenly turn the tables after months while they themselves again and again do not respond and are probably stretching time in the hope that it will all be forgotten. 7 June 2022 2 weeks ago Lucas Fox started the investigation (after months now...). No update to date. Update: 19 may 2022 Thanks for your reaction below. We read that they have tried to contact us? We have whatsapp contact and the last contact months ago is that they investigate the issue. We then replied that we still have all emails in which the whole story is clearly stated again and that we can deliver everything. To date we have not received any response. Contacted them again and they say it is now being investigated. We are 3 months further... Or they try to prolong it in the hope that we won't respond anymore. Unfortunately a very bad experience with Lucas Fox location Xabia handled by Emma. After the down payment of the reservation costs, the seller did not fulfill his agreements. He changed his agreements every time, which ultimately resulted in the sale not going through. We have now lost the reservation costs and no response at all from Lucas Fox and also not from the head office. Unfortunately, we also heard too late in the area that Lucas Fox Xabia already has a pretty bad reputation. Update: They contacted us to hear the story again which we had already emailed to them. They would come back to this. This was mid-March 2022. So far, nothing has been heard from them and they are no longer responding at all. Not what you expect from such a company. Response from the owner 5 months ago We are sorry to hear about your experience with Lucas Fox Xàbia (please take into account that Lucas Fox Barcelona is a different office and we do not have access to your account details). Our colleagues in Lucas Fox Xàbia confirmed they have previously spoken with you and since that they expected to have provided all clarifications in the best possible way. As we take your feedback seriously, the team in Lucas Fox Xàbia is willing to go through it all over again to answer any pending questions you still might have (please note that they have tried to reach you several times without success - we invite you to provide them with updated contact details). Regards

Sadly my check out process was extremely badly handled. They failed to cancel my electricity…read morecontract which results in 500+ euros of expenses and failed to follow up with the owner to redeem it for me. Would not do business with them again.

Deducted money from our deposit for the existing damages. We sent them videos/pictures and still…read morenothing. Avoid.

Terribly unresponsive, was told that's just how things are in Spain. Deducted amounts from my…read moredeposit for so called damages which never occurred or were always there because I could not attend an outgoing inspection during their working hours.