Terrible experience with this agency from beginning to end. I rented a flat that accepted pets and made sure in 2 email communications that my 2 cats would be ok and they responded yes. When I arrived, suddenly they were not aware and we had to wait 7 hours in the appartment until the owner accepted, this after a 7 hour flight with the 2 cats in cages for 12 hours. I was charged 500 euros in agency fees to rent the flat, on top of comissions. They were unhelpful about problems in the flat, including cochroaches in the entrance ( this is a flat I paid 1500 euros per month, unacceptable...). The flat was not well furnished and lacked many basic necessities. When I left we overviewed the flat to make sure everything was ok, and it was (papers to prove it), appart from a broken cup. After one month I followed up on the fianza to be refunded to me and was told that there were issues and they would be charged back to me and when I contested I was basically ignored. When I threatened to take my issue to court after weeks of silence they finally refunded me, however minus 300 euros they are charging me for nonsense. I never ever want to do business with them and am thinking of taking legal action. read more