I ordered 6 24 in. tall Modern Rectangular Metal Stands in gold. When they arrived, they were an awful mustard yellow-not at all usable for a wedding! I emailed the company and after hearing nothing, I called a few days later. I explained that they were not a nice metallic gold as expected and I'd like a partial refund to cover time and cost of spray painting them myself. I was told by the employee that she would look into it and get back with me. After 2 weeks, I've heard nothing. Will not recommend or be doing business with them again! read more

Great store. Really catered to our unique needs and owner very personable, very caring. She always made sure we were happy and had what we needed. Prices excellent. Really we shopped and the quality here and price here was the best. Definitely will shop again. Thanks! read more

I picked up 2 trumpets vases happy with the service and good prices also good quality

Wish I could select less than 1 star. My husband and I ordered 10 inch "domes" for our wedding centerpieces. The items delivered were "10 inch spheres", and when our florist measured them they were in fact 7 inches in height at most -- to be used for our centerpieces as if they were "domes" as ordered, they would have been cut across the bottom and would end up at 5" tall. They were completely unusable for our centerpieces. When we wrote to the store-owners to (nicely) request a return of the incorrect and unusable items, they wrote back informing us that "all sales are final" and that they in fact had the 12" items in stock should we want them. We were offered store credit when we should have been given a full refund in exchange for all of the items delivered to us. We clearly have no use for them and expected the vendor to do right by us, but instead they pointed to unposted corporate policies and claimed they were not responsible for their misleading advertising of the product they sell. DO NOT RELY ON THIS COMPANY AND DO NOT PURCHASE ANYTHING FROM THEM IF YOU INTEND TO RECEIVE WHAT YOU HAVE ORDERED. Fortunately another vendor was able to rush-deliver the appropriately sized and shaped items to us in time for our wedding, but the added stress and concern were the last thing we needed before our wedding. Beware, and avoid this company at all costs. read more

I had a very similar experience to Brenda. I pre-ordered 6 vases (2 each of 3 different sizes) but none the less 6 total. I emailed 3 times over the course of about a week and a half asking for the status of my pre-order, NO ANSWER. Finally got sick of sending an email and decided to call. I said I was interested in placing an order, spoke with a woman (owner I think) who said "they are in", great news right?! I proceeded to tell her that actually I already placed the order and had been trying to reach someone via email regarding said order, and that nobody has gotten back to me, she then told me they were too busy and had been swamped with emails (hmm wonder why). I then asked, if I had sent an email expressing my interest in placing an order to the same email how quickly someone would respond? She transferred me to someone else. LOL. After a bit of back and forth with this gentleman he proceeds to tell me that when I placed the order I actually only paid half (how? I ordered them online, I paid exactly what they were advertised as) and now owe them another $36!!! FYI nowhere on the website does it say "Pre-Order" is half of final cost. THEN he tells me that I also need to order 6, I said I did, 2 of the small size, 2 of the med size, and 2 of the large size. 2 + 2 + 2 = 6. Again, FYI I actually called before placing my initial order and asked that exact question, I was told it was fine, and they can transfer them all into one package for shipping. But regardless they did not offer to work with the 6 I had ordered and said I need to order 6 of each size. Since they were not willing to work with me on honoring the price as they were advertised on the website and overall had communication issues, basically leaving a bad taste in my mouth, I decided to cancel my order. I will update with how long my refund takes. read more

I love this place! I first found them while searching for wholesalers open to the public to find artificial flowers for my wedding. Frances, the owner, was very kind and helpful to my Mom and I. Ahmin (doesn't work there anymore) was very friendly and accommodating as well and knew everything from Price to stock in the store. I quickly got obsessed with coming to the store to find what I needed (and didn't need but got anyway) for my wedding. We had two weddings: local church and a destination wedding. Decided on artificial flowers to decorate the aisle and to bring with us on our cruise wedding (since we couldn't bring fresh flowers back on the ship from The beach). We also got fabric for backdrops & vases, wet foam for our fresh flowers as well. Everything turned out beautifully! And the prices were amazing! Very reasonable and the more you purchase of the same item - as with every wholesaler, the less each item becomes. Even though the wedding planning is over, I still come to the store to buy florals for arrangements around the house. My Mom is a decorator/florist at heart and loves the store as much as I do! I've brought my girlfriends as well! Keep in mind that everything comes from overseas that are literally shipped (sent via ship) or by plane if rushed, and travel across international air/waters. You'll need to ask when the next cargo is arriving in order to time your orders accordingly. Highly recommend! read more

One of the worst places to do business with! do NOT even think of purchasing anything from them online. I ordered 9 Trumpet vases. After I ordered them they came back and charged me an additional $55 for shipping on top of the original $34 for shipping. I agreed since I understood it would probably be two packages. Considering I paid $90 for shipping you would have thought the vases would have been packaged nicely. Absolutely not. The vases them selves had their own boxes and all they did was put them in a large box together. No Bubble Wrap, nothing! Of course two out of the 9 vases shattered to pieces during transit. I contacted the company and corresponded with an individual named Aman, he said not their problem contact fed ex. I'm still currently working with Fed ex on the issue. This company has one of the worst customer service depts. ever. DO NOT BUY FROM THEM. Go elsewhere. read more

I purchased over 30 bran new flower balls from them and went to pick them up. FYI i'm from another province. when i get home i realize that some of the balls they have sold me were used. When i contacted them, they said that all of them were new. i have found some silver strings on some and the worse is that 8 of them attachment were broken. They have some good stuff but be sure if you buy from them to check all your order. Can't be trusted. read more

Horrible company to do business with! I wish I had done some research before placing an order. Placed an order 2 months ago, they put the payment through my credit card immediately and never heard back again! Placed a phone call to Canada spoke to a man with a heavy Indian accent who said my order was being shipped that weekend, that was 3 weeks ago and I still have no order! Sent several emails with no response from anyone. I have no idea when or if I'll ever get my products, plan on contacting authorities on this company next. read more

This place is the worst place of business I have ever encountered. I placed an order, nothing on the website said out of stock, waited and waited, I heard nothing from them about out of stocks. This went on for almost 4 months every excuse in the book and that's when they would actually respond to emails. I have been wedding planning for along time and I have never seen such an awful way of doing business. Long story short canceled my order because I don't believe I would have ever gotten it anyway. Stay away from this place and the other name it goes by Richmond Glass. read more

Horrible place to do business with. Very dis-organized and you cannot get your order on time, in fact it takes MONTHS to get your order with lots of excuses. Prices are usually miss-quoted. Our first experience we go the product because she had it in the back area and then ordered something else she did not have. Said it has to come from China, then said it got lost and then more excuses. 2 months later we got it. In the mean time we placed an order for something else, same thing...excuses and of course no longer available and then had to pay more to get something similar. The worse was trying to order wedding flower arrangements. it basically ended with this woman who runs the store (which is sadly under staff and in disarray/a mess) saying she has no time for me and not time to make my flowers or order them and no guarantees. We are still waiting for our order from CHINA to arrive going on 3 months and now she is being very short with us and rude and never does she get back to you when she says she will. The prices are a lure to get you into this tangled mess of doing business....watch out. Also be aware that they go by the name of Richview Glasses as well. Same store with 2 names. read more