In Aug. of this year after visiting my PCP, I was referred to Vital Sleep Care. The orders were faxed, and the one and only time I reached a live person, I was told to resend them. That same day they were re-faxed, and I did receive a missed call from scheduling. When I attempted to schedule the appointment, I had to leave a VM with my information. During August and September, I left at least 3 VMs with no call back. I left the last voice mail today and reached out to my PCP to resend orders to see if they would call back.
While Vital Sleep Care has received high ratings and many positive reviews regarding the medical staff. The Customer facing administrative staff such as check in, billing, and non-medical practitioners were where the crux of the complaints appears to be.
I admit, since I was unable to gain an appointment, I consider it a godsend. It appears that medical facilities have a mix of good to great medical staff, but hire less competent, or dependable workers.
Fortunately, I accessed my PCPs patient portal and requested a referral to another Sleep Specialist that I researched with better reviews. I hope that Vital Sleep Care leadership will see this review and will get their staff trained, but that is no longer my concern. read more